Outdoor pool, sun loungers

Reviews of GreenPoint Hotel Kissimmee

3.5 out of 5
GreenPoint Hotel Kissimmee
5245 West Irlo Bronson Memorial Highway, Kissimmee, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 57 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no one to check in at 6pm. The hotel was supposed to call me with room number and code but they didn’t. Paid for it through Expedia, trying to get a refund! Don’t recommend! Total nightmare.
Stayed 1 night in Apr 2024

8/10 Good

Stephen, Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the room lock programmed for me and sent me the code, so I didn’t even have to physically checkin.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights and room was very clean quick check in I would definitely stay there again on my next trip.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Apr 2024
Response from GPK on 2024/4/20
Dear Mary,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

8/10 Good

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and the rooms are super clean, large and comfortable. It is a place that I would rent again and I recommend it. Clean pool areas. Suggestion that they should fix the chairs but it's something that doesn't bother to be. Excellent place.
Stayed 3 nights in Mar 2024
Response from GPK on 2024/4/3
Thank you for your feedback, we greatly appreciate letting us know about your experience. We're glad you enjoyed your stay with us and we're always seeking to improve our installations so we also appreciate your suggestion. Hope to see you again soon!

6/10 Okay

Paulo

Traveled with family
Liked: Staff & service
El hotel tiene lo básico necesario. Muy céntrico y con varios restaurantes, farmacias y tiendas.
Stayed 11 nights in Mar 2024
Response from GPK on 2024/4/1
Estimado Paulo:Gracias por habernos elegido como destino durante su reciente visita a Orlando. Para nosotros fué un honor tenerle en casa.Cordialmente:

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very fsmily-oriented, clean and affordable. Close to everything
Stayed 2 nights in Mar 2024
Response from GPK on 2024/4/2
Dear Vicki,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from GPK on 2024/3/29
We appreciate your feedback and thank you for staying with us Hope to see you again soon!

10/10 Excellent

Maurice, Sunrise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GPK on 2024/3/26
Dear Maurice,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to rate your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GPK on 2024/3/21
Dear Crysta,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to rate your experience with us.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy and quiet
Stayed 1 night in Mar 2024
Response from GPK on 2024/3/18
Dear Patrice,We appreciate you have taken the time to share your review about your recent visit to Green Point Kissimmee. We are overjoyed to read that you’ve enjoyed your stay here with us.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences for our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts in not-too-distant future.Best regards,

10/10 Excellent

Miguel

Stayed 1 night in Mar 2024
Response from GPK on 2024/4/9
Dear Miguel,Many thanks for taking the time to rate your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Best regards,

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GPK on 2024/3/17
Dear Sylvia,Many thanks for taking the time to rate your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. We look forward to having the pleasure of having you back home in the near future.Best regards,

10/10 Excellent

Joseph, WEST BEND

Stayed 1 night in Mar 2024
Response from GPK on 2024/3/29
We appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Sonya M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was by myself. Always felt safe on property and around it. Excellent location near several restaurants and 2 coffee shops! Room was basic as described in their listing but very clean and comfortable.
Stayed 5 nights in Feb 2024
Response from GPK on 2024/3/5
Dear Sonya,Many thanks for taking the time to leave your kind words following your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Best regards,

10/10 Excellent

Leandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GPK on 2024/3/8
Dear Leandra,Thank you for choosing Green Point Kissimmee during your recent visit to our destination and for taking the time to share your feedback. We really appreciate it.Sincerely,

2/10 Terrible

Kevin

Traveled with family
I wasn’t able to check in!! I called the hotel at 5:00 pm Friday indicating that I needed to check in late as we would not make it by 6:00 pm. I did not receive any information in any form - email, text or phone call - with this info and as such was NOT able to check in! I expect a complete refund for the stay as I had to book an alternative hotel
Stayed 1 night in Mar 2024
Response from GPK on 2024/3/15
Dea guest,We want to extend my sincerest apologies for the inconvenience you experienced during your recent attempt to check in at Green Point Kissimmee. We deeply regret that you were unable to access our services due to the closure of our lobby.We kindly request that you contact us directly at your earliest convenience and we will assist you with this matter. Thank you for your comment, and we look forward to hearing from you soon.Best regards,

6/10 Okay

Sakunthala

Liked: Staff & service
Stayed 7 nights in Feb 2024
Response from GPK on 2024/3/3
Dear Sakunthala,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to rate your experience with us.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards

10/10 Excellent

Samantha

Response from GPK on 2024/2/29
Dear Samantha,Many thanks for taking the time to rate our facilities and services following your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. We look forward to having the pleasure of having you back home in the near future.Best regards,

8/10 Good

Sivarajan

Traveled with family
Liked: Cleanliness, property conditions & facilities
They have to have a front desk and a person 24 hours. The breakfast variety is poor. We have to request for house cleaning. They don't clean even after 3 days unless we rest. That is very bad. Locality wise it is good.
Stayed 15 nights in Feb 2024
Response from GPK on 2024/2/29
Dear Sivarajan,We are so pleased you allowed our hotel to be your holiday destination and we are very thankful for the time you have taken to share your experience with us.We are sorry to learn that your time here with us did not meet with your expectations and hope that you understand that this certainly was not our intention.We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future.We hope we have the chance to welcome you back again soon.Kind regards,

4/10 Poor

Nicole

Traveled with partner
Didn’t like the breakfast. We were here in 2019 and it was amazing. Was expecting close to that but very disappointed. We stayed five nights but they never cleaned our room or give us more supplies
Stayed 5 nights in Feb 2024
Response from GPK on 2024/2/25
Dear guest,We are so pleased you allowed our hotel to be your holiday destination and we are very thankful for the time you have taken to share your experience,We are sorry to learn that your time here with us did not meet with your expectations and hope that you understand that this certainly was not our intention.We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future.We hope we have the chance to welcome you back again soon.Kind regards,

10/10 Excellent

scott

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GPK on 2024/2/22
Dear Scott,We appreciate you have taken the time to rate your recent visit to Green Point Kissimmee. We are overjoyed to learn that you’ve enjoyed your stay with us.As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Best regards,

10/10 Excellent

Donna, Eden Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean. Perfect for a family who is doing Disney but not staying at the resort.
Stayed 1 night in Feb 2024
Response from GPK on 2024/2/20
Dear guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Cheryl, st. pete beach

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GPK on 2024/2/20
Dear guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very picky and it was a surprise this hotel!! The price was very good and all was amazing! Very good and clean room, staff very kind, breakfast very good and organized! I would definitely go back!!
Stayed 1 night in Feb 2024
Response from GPK on 2024/2/19
Dear Ana,We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Green Point Kissimmee. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences for our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts in not-too-distant future.Best regards,

10/10 Excellent

maria, hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for price
Stayed 3 nights in Feb 2024
Response from GPK on 2024/2/17
Dear Maria,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

8/10 Good

Leonardo

Traveled with family
Liked: Amenities, property conditions & facilities
Very close to parks and comfortable nights
Stayed 2 nights in Feb 2024
Response from GPK on 2024/2/17
Dear Leonardo,Many thanks for taking the time to leave your kind words following your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Best regards,

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Warning: This is not a normal hotel. The rooms are rented out by a (very rude) 3rd party company and there is not anyone at the front desk after 6pm. This means that if your room has any issues.. you are stuck with it. We arrived to a room that smelled so awful of bleach that it was uninhabitable. In a normal hotel, this is no problem- kindly ask the front desk for a different room. But in this case, there was no front desk. Our only option was to book a whole other hotel to stay in, wasting hundreds of dollars. What made things worse was the awful awful customer service representative from the 3rd party. She refused to refund us anything for the following nights that we wouldn't be staying.. and was very rude and insulting in the process. The whole experience felt very scammy. Please save yourself time, mental energy, and money.. Stay at a Holiday Inn Express.
Stayed 3 nights in Feb 2024
Response from GPK on 2024/2/15
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GPK on 2024/2/15
Dear guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was lovely about the establishment was the Location being near to all Disney Theme parks, a pool thats available for usage, the laundry component, and overall the Cleanliness and safety feature of the Pin code lock! Amazing stay
Stayed 4 nights in Feb 2024
Response from GPK on 2024/2/12
Dear Mateo, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GPK on 2024/2/6
Dear guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from GPK on 2024/2/4
Dear Daniel, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to rate your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

10/10 Excellent

yessie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I must say i will return The staff was helpfull specially Jesus who is amazing also the receptionist.very clean hotel and easy access.
Stayed 2 nights in Feb 2024
Response from GPK on 2024/2/4
Dear guest,Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GPK on 2024/1/28
Dear guest,We are so pleased you allowed our hotel to be your holiday destination and we are very thankful for the time you have taken to share your experience,We are sorry to learn that your time here with us did not meet with your expectations and hope that you understand that this certainly was not our intention.We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future.We hope we have the chance to welcome you back again soonKind regards,

6/10 Okay

Luning

Stayed 7 nights in Jan 2024
Response from GPK on 2024/1/22
Dear Guest We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to rate your experience with us.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

8/10 Good

Katty

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Didn’t like the fact that rooms weren’t refilled every other day and had to be requesting paper, towels and body wash. This was my 5th time staying there and is the first time this happens
Stayed 8 nights in Jan 2024
Response from GPK on 2024/1/20
Dear Katty,We are so pleased you allowed our hotel to be your holiday destination once again and we are very thankful for the time you have taken to share your experience.We are sorry to learn that your time here with us did not meet with your expectations and hope that you understand that this certainly was not our intention.We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future.We hope we have the chance to welcome you back again soon.Kind regards,

8/10 Good

Chad

Response from GPK on 2024/1/16
Dear guest,Thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Candy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for late check in! We arrived at 2 am and with advance check in we’re able to drive right to our building and access our room with a code on the key pad- nice breakfast to get you going each day- helpful staff- no complaints. Definitely would come back to stay at Greenpoint! Dining options nearby- unos, chili’s - nearby grocery and cvs - gift shop next door
Stayed 4 nights in Jan 2024
Response from GPK on 2024/1/15
Dear Candy,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our teamWe sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

10/10 Excellent

Norm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean , modern & large. It was within walking distance of several dining options, souvenir shops, and a giant Flee Market. Lots of parking. The breakfast had lots of choices, hot & cold. It was very good. Approximately 30 minutes to Disney World.
Stayed 1 night in Jan 2024
Response from GPK on 2024/1/13
Dear Norm, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our teamWe sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards

8/10 Good

Dan, Chittenango

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice. Property is convenient. Breakfast could be better, more options. TV is hard to maneuver & Wi-Fi is spotty, unreliable.
Stayed 6 nights in Jan 2024
Response from GPK on 2024/1/12
Dear Dan,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Best regards,

10/10 Excellent

samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GPK on 2024/1/12
Dear Samuel,We appreciate you have taken the time to rate your recent visit to Green Point Kissimmee. We are overjoyed to learn that you’ve enjoyed your stay here with us.We sincerely hope we can have the honor of being your hosts in not-too-distant future.Best regards,

10/10 Excellent

Denisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GPK on 2024/1/12
Dear Denisse,We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very skeptical of booking this hotel due to the bad hostels on 192, but I was very impressed. Very clean, families around the area no bad crowds and very close to everything.
Stayed 1 night in Jan 2024
Response from GOK on 2024/1/8
Dear Sandra, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our teamWe sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen trato del personal
Stayed 1 night in Jan 2024
Response from GPK on 2024/1/8
Dear Sergio,We appreciate you have taken the time to share your review about your recent visit to Green Point Kissimmee. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences for our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts in not-too-distant future.Best regards,

8/10 Good

Md Nazmul kabir

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel boasts an excellent location, conveniently situated near major theme parks like Disney and Universal. While this proximity is a big plus, there's room for improvement in certain amenities. Offering complimentary coffee and water in the rooms would be a welcome addition. Furthermore, the response time for services, such as fixing a non-working heater, needs to be faster. Prompt attention from onsite maintenance crews would greatly enhance the guest experience.
Stayed 3 nights in Jan 2024
Response from GPK on 2024/1/8
Dear Md Nazmul Kabir,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Green Point Kissimmee.We highly appreciate your comments here and have shared it with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards,

2/10 Terrible

Allen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 words.... STAY AWAY
2 words.... STAY AWAY This has been by far the worst experience EVER. Dont be fooled by the pretty pictures. My family booked this property to celebrate the New Year in Orlando. It was 40 degrees at night that week. We arrived at the facility to check in around 4PM. After checking in and going out to dinner we returned to the room around 8PM. To our surprise there was not hot water running in the bathroom. This is when everything went downhill... We tried calling the front desk and there was no phone in the room. The pare they gave during check in had us scan a QR code which send a message via What's App and we received an automated response that said someone will "eventually" get back to us. I walked over to the front desk and learned that they had NO STAFF AFTER 6PM in the entire facility. There was a note that sad their "working hours" are from 7am to 6pm. Really? How can you run a Hotel without any staff? At this point I am beside myself and began to call the numbers listed. As I am trying to make contact I saw a lady across the hall behind a makeshift desk talking to someone. Come to find out she worked for the "AirBNB" company that is ran out of this facility - which is not part of the Hotel but they rent out the same rooms. I was even more confused. After several verifying that there was no ho9t water we were told there was nothing they could do. No more rooms were available. I was forced to find another place for my family at the last minute so we could sleep and bath
Stayed 2 nights in Dec 2023
Response from GPK on 2024/1/8
Dear guest,There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Kind regards,

10/10 Excellent

Suyin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y sus cuartos no tienen alfombra, el desayuno bien y el area es bastante grande
Stayed 1 night in Jan 2024
Response from GPK on 2024/1/8
Dear Suyin,We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Green Point Kissimmee. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences for our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts in not-too-distant future.Best regards,

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo que esperaba
Exelente fue la primera vez que nos hospedamos en este hotel. Limpio,como,buen precio ,cerca de todo lo unico que deberian mejorar es en tener personal en la noche como los hotros hoteles por cualquier necesidad o atraso a la hora de hacer el check inn. El desayuno es basico lo normal.
Stayed 4 nights in Dec 2023
Response from GPK on 2024/1/8
Dear Alexander, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our teamWe sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.Best regards

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not so great.
The room was very clean. The service was good, but there was never anyone behind the front desk, you had to call a number whenever you needed something. Breakfast was very good. The lighting in the room was extremely poor and there were only two drawers to put away your clothing. There was also no iron or ironing board. I will not be staying there again. This was my first and last time.
Stayed 3 nights in Dec 2023
Response from GPK on 2024/1/8
Dear guest,We are so pleased you allowed our hotel to be your holiday destination and we are very thankful for the time you have taken to share your experience,We are sorry to learn that your time here with us did not meet with your expectations and hope that you understand that this certainly was not our intention.We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future.We hope we have the chance to welcome you back again soon.Kind regards,

10/10 Excellent

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location, always maintained clean, rooms are nice modern, hot water every time any time, staff is super nice and helpfull, the breskfast is good but it is almost every day the same thing (if you are staying for a lone periode it gets boring the same thing) but the quality is good. The only thing was the instruction given when you check-in after hours, it was missing a step and we could not enter the room that day, but they fixed the day after and compensated that day back (hope they adjust that missing step in the instruction). Over all it is a super good place to stay, would recommend
Stayed 10 nights in Dec 2023
Response from GPK on 2023/12/31
Dear Patrick,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Green Point Kissimmee.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Best regards,