Our flight home was canceled and we had to fly to Orlando from Virginia, stay a night to fly to Connecticut in the morning. We got into Orlando late (11p) and upon check in, the female attendant refused to service us and check us in. She instead, took people in line behind us. We were tired and hungry and just wanted to lay our heads down. When we got to the room, it smelt like a stale ashtray. Thr room smelt so bad, we opened the windows and cranked up the ac. Upon opening the windows, which we left open all night, we noticed there was no screen in the window. Anyone could have fallen right out onto the roof below. To top it off, we had no luggage....it eas lost. When asking the front desk for complimentary toothbrush/paste, this attendant was again rude and acted like we were a bother. One positive thing was that there is still Pizza Hut's in FL. I have craved Pizza Hut for 10years, so we door dashed a pixxa and had a picnic in our stinky room. Shout out to Pizza Hut, yummm! But, worst Double Tree experience i have ever had. This branch is terrible and we will never return.