Suite, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
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Reviews of Clarion Inn & Suites Kissimmee-Lake Buena Vista South

2.5 out of 5
Clarion Inn & Suites Kissimmee-Lake Buena Vista South
4985 W Irlo Bronson Hwy, Kissimmee, FL

Reviews

6.0
Rating 10 - Excellent. 190 out of 975 reviews" "
Rating 8 - Good. 205 out of 975 reviews" "
Rating 6 - Okay. 193 out of 975 reviews" "
Rating 4 - Poor. 154 out of 975 reviews" "
Rating 2 - Terrible. 233 out of 975 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Ashwita, Wanica

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities
You get what you pay for. Don't go there if you're expecting a 5 star hotel, but the rooms were large and clean. Housekeeping is every other day, but if you need anything, just ask. Breakfast is good enough and there's enough for everyone. WiFi in the room did the job. And yes, the hotel needs some tlc, but you can't beat the price and the location. It's close to all the parks. Lots of dinner options and shops in the neighborhood. Would stay again!
Stayed 8 nights in Apr 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/5/2
Thanks so much!

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Pedro

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
So there is a deposit that never was mention here at Expedia when clearly said something dollars of resort fee was very unreasonable and uncomfortable to receive those news
Stayed 2 nights in Apr 2024
Response from Clarion Inn & Suites on 2024/5/1
Good afternoon,we are sorry your expectations for booking a reservation were not what you hoped for. We look forward to collaborating with Expedia to get you as a customer better resolutions.

2/10 Terrible

Elsy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely its not what you see in the pics, the internet page says non smoking building, its a lie my room smells horrible, since the main gate, everything dirty, the towels really old and dirty, fridge smelly too, let's not talk about the microwave, I'm really disappointed of choose this place to stay here.
Stayed 1 night in Apr 2024
Response from Clarion Inn & Suites on 2024/5/1
Thank you for your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to genuinely apologize for failing to exceed your expectations. Your low rating of our property reflects the fact that we have work to accomplish in becoming the hotel that all our guests want and deserve. Your satisfaction is important to us as a valued guest.Although we strive for a pleasant experience, we fell short with you, and that is not acceptable, because it does not meet up to our own standards. We will be using your feedback to make improvements so that we can provide better experiences for all our guests. Sincerely,Clarion Management

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general es bueno para el precio, solo que el TV y la nevera no funicionan al 100, pero el staff es super nice y tiene buena locacion
Stayed 3 nights in Apr 2024

6/10 Okay

roberto a

Traveled with family and small children
Liked: Staff & service
We enjoyed the fact that it was close to many attractions. But we had the room for 10 days and it felt like we been placed around the short stay people. Most nights felt more like a motel. In turn really wonder why a resort fee but it is what it is. The door to our room I could fit almost half my hand under it leading to the outside. ( male in my 40) the toilet seat was smaller than the toilet bowl itself. Our second day my step son scratched his leg with a spring that was sticking out the side of the mattress but I will say the front desk did get it resolved. Our tub was filling up and eventually got tired and asked for a plunger and pulled out a hair from past customers. Tv service was ok, a few good viewing channels and many spotty or could not see. We now it was not a 5 star but definitely expected better.
Stayed 10 nights in Apr 2024

8/10 Good

francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I Stay here for 6 days and it was a pleasant stay, great customer service and good staff. It would be perfect If the room dint have carpet, because it’s smell bad and need good hangers . It’s a good place for the price and good breakfast.
Stayed 6 nights in Apr 2024

10/10 Excellent

Grendanlis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful the staff in the front desk was very friendly wonderful customer service the cleaning staff very friendly professional wonderful service it was very cleaning comfortable alot of stores and restaurants nearby wonderful breakfast
Stayed 6 nights in Apr 2024

6/10 Okay

keola

Disliked: Property conditions & facilities
Booking this hotel i knew it wouldnt be top notch but for the price and location I took a chance. I didnt have high expectations. I just needed a cheap hotel for 2 nights in the area. Ill note the positives before i note any negatives. Positives are that the bed was clean and comfortable. I really appreciated that there was no carpet. The room smelled nice is also another positive. I was crossing my fingers that the room wouldnt smell like mildew and thankful it smelled nice and clean. Another positive is that it was quiet. You can hear people if they were talking but i think i lucked out because everyone was quiet for those 2 nights. The only staff i interacted with was the front desk. He was fine. He got my info, took my card and gave me keys. I didnt have any issues. The negative can honestly be fixed if the owners wantèd to. A fresh coat of paint in the room and the doors would bump my rating from a 3 to a 4. The walls, ceiling and doors are dirty looking. They are stained and scratched. I dont know if you can scrub or clean them. I think they just need to paint everything. To the owners of the property, make an effort to build your business by upgrading. You would get more clients that would pay more and give you better ratings. I wont say where i usually stay in orlando but their prices are comparable to yours but their rooms and property are upgraded and dont look run down. I usually stay there but this was a last minute trip and they were booked. 3 out of 5 for thi
Stayed 2 nights in Apr 2024

10/10 Excellent

Eloy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper Cleaned and employees were super nice
Stayed 1 night in Apr 2024

6/10 Okay

Luis

Liked: Staff & service, property conditions & facilities
It was okay nothing special
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!! Everyone was super friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yandry

Stayed 1 night in Apr 2024

8/10 Good

Geralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

2/10 Terrible

Alberto

I don’t recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities
One of the best in this area
Stayed 1 night in Apr 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilfredo

Stayed 1 night in Apr 2024
Response from Clarion Inn & Suites on 2024/5/1
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn & Suites Kissimmee-Lake Buena Vista South. Your satisfaction is important to us as a valued guest, so we are thrilled that you enjoyed your stay with us. We strive to provide exceptional experiences to our guests. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Trisha

Liked: Cleanliness, amenities
Great service
Stayed 2 nights in Apr 2024

4/10 Poor

Carolina

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smells terrible.
Stayed 3 nights in Mar 2024

6/10 Okay

Amalia

Traveled with family
Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Mar 2024

8/10 Good

Meriellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Clarion Inn & Suites on 2024/5/1
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn & Suites Kissimmee-Lake Buena Vista South. Your satisfaction is important to us as a valued guest, so we are thrilled that you enjoyed your stay with us. We strive to provide exceptional experiences to our guests. We look forward to the opportunity to host you again in the future.

8/10 Good

Jovanny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As my First Experience in a Hotel with my family, this hotel was a great start for a family vacation I'll be considering returning back sometime.
Stayed 2 nights in Mar 2024

10/10 Excellent

Isabella, Orlando

Liked: Staff & service
Great
Stayed 2 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!And be sure to contact us ahead to assure we get you the room you prefer.

4/10 Poor

Janeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No daily room service but $12 daily room service was added . Dirty towels and bathroom
Stayed 3 nights in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
All hotels in this area charge hotel service fees and we are very proud that ours has one of the cheapest in the area. Thanks for your feedback.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Decent for the price
Stayed 3 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!

6/10 Okay

Maria

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and they don’t clean the rooms.
Stayed 3 nights in Mar 2024
Response from Clarion Inn Management on 2024/3/30
Thanks for your feedback.

6/10 Okay

Christopher

Traveled with family and small children
Liked: Amenities
Didn't look as nice as the photos (I think these are old photos) but everything was working, close to a lot of shopping, parks, and entertainment, and was pretty clean. No complaints for $50 a night.
Stayed 2 nights in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
Gee, thanks. We think?

2/10 Terrible

Katie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here last year for spring break and it was ok but we stayed last night in a different room and it was awful 😖. Dirty and gross and i didn't want to stay but we were so exhausted at that point we stayed.
Stayed 1 night in Mar 2024
Response from Rony L - General Manager on 2024/3/30
We deeply apologize for your experience.We will be using this feedback from you and use it to improve.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!

2/10 Terrible

AMIT

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a bad room, i checked in early morning at 3.30 am. The flush was choked, Phone was not working, No tissues in bathroom. No dustbin in the room. I had to go to reception and ask for a plunger and cleaned the bathroom myself at 5 am in the morning. Also couldn’t have breakfast because of this and got late for my show. I complained to the staff to refund my one night stay as the room was not proper. They said that they will email to the Manager. They didn’t do anything. Kindly refund my money.
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

8/10 Good

Anthony

Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony, Miami Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Very down to earth kind of feel here!
Stayed 7 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thanks for much for this feedback. We are making many changes in staff, training, and resources that we think have improved us, but still, we strive to do better. Just know you are welcome back anytime and we look forward to that opportunity to host you again.

2/10 Terrible

eva

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the property was dirty. the room had broken glass and popcorn and old socks so clearly it wasn’t cleaned properly. 1 pair was under the bed and the other was IN THE BED! and the sofabed had bed bugs. you have to go to the front desk and take them my used towels to get new towels and to get a roll of toilet paper.i fell for their pictures of hardwood floors on their site but it’s just ugly old carpets. the tv’s are from the early 90’s. totally not worth the amount of money i paid. this is more like a cheap motel than a nice hotel. worst stay i’ve ever had in my entire life.
Stayed 2 nights in Feb 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

8/10 Good

Armando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and clean
Stayed 3 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Anonymous, sorry to hear about your stay.

10/10 Excellent

Moshe, Boca Raton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thanks Moshe!See you next time!

2/10 Terrible

Philletta

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot water did not work. Had to go and ask for towels after old ones were given to housekeeping.
Stayed 3 nights in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

6/10 Okay

Mary

Traveled with group
Very clean. Comfortable bed and pillows. Gym being remodeled. Pool bathrooms being remodeled.
Stayed 2 nights in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
Thanks for much for this feedback. While we strive to provide a great experience for all guests, it's clear we fell short with you. That doesn't sit well with us, so rest assured we will take your comments and share with all hotel staff in an effort to make the necessary improvements. While we understand this doesn't erase the experience you had, we take this very seriously and we thank you for sharing your feedback.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!

10/10 Excellent

Saul

Stayed 6 nights in Feb 2024
Response from Clarion Inn & Suites on 2024/5/1
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Inn & Suites Kissimmee-Lake Buena Vista South. Your satisfaction is important to us as a valued guest, so we are thrilled that you enjoyed your stay with us. We strive to provide exceptional experiences to our guests. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Rosalba

Stayed 2 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!

2/10 Terrible

Tomorrw

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting and dirty infested with roaches and bedbugs worst stay ever
Stayed 2 nights in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

4/10 Poor

Parker

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first room had a very large wet spot on the floor and other people's clothes in the closet. The staff were nice and switched out room. Unfortunately, the new room smelled of marijuana, but we didn't want to go through the trouble of switching again. The rooms were newly renovated which was nice.
Stayed 1 night in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

2/10 Terrible

Alexander

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just opened the door and I noticed blood on the bed dirty in the floor windows on cover and dog smell, I didn't stay even a minute...
Stayed 1 night in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

6/10 Okay

Narisha

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.

10/10 Excellent

Andrew, New Carrollton

Stayed 3 nights in Mar 2024
Response from Rony L - General Manager on 2024/3/30
Thank you so much. We look forward to your next stay with us!

2/10 Terrible

Erika

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smell bad, I feel I waste my money coming here, bed’s comfort are yellow instead of white. I don’t recommend even a night here
Stayed 1 night in Mar 2024
Response from Clarion Inn & Suites Kissimmee Management on 2024/3/30
We are deeply sorry for your experience. This is not the result from your stay that we want. We will be using your feedback in an effort to make improvements in every area we can.