Exterior

Reviews of La Quinta Inn & Suites by Wyndham North Orem

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 350 out of 1012 reviews" "
Rating 8 - Good. 272 out of 1012 reviews" "
Rating 6 - Okay. 183 out of 1012 reviews" "
Rating 4 - Poor. 105 out of 1012 reviews" "
Rating 2 - Terrible. 102 out of 1012 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and centrally located. Anna at front desk as well as night shift desk personnel were very nice. Free breakfast was a nice touch.
Stayed 3 nights in May 2024
Response from Hotel Manager on 2024/5/6
Dear James,Thank you for your feedback. We're delighted to hear that you enjoyed your stay with us! Providing a clean and convenient location is important to us, and we're glad you found our hotel met your expectations. It's wonderful to hear that Anna and our night shift desk personnel provided you with excellent service. We're also pleased that you enjoyed our complimentary breakfast. We hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Poor

Derek

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The overall condition of the property was below average. There was a strong, sour smell in the room and the hallways also smelled similarly bad. The carpet around the entire property was in need of replacement and furniture in the room was broken. The bottom line is this property is not worthy of the La Quinta Inn brand.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/6
Dear Derek, We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Jaclyn, IVINS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Clean, had hardwood floors in rooms! Happy with this hotel! Thank you for the stay!!!
Stayed 2 nights in May 2024
Response from Hotel Manager on 2024/5/6
Dear Jaclyn,Thank you for your great feedback. We're thrilled to hear that you had a great experience at our hotel! Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that you were happy with your stay. We're glad you appreciated the hardwood floors in the rooms. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By 8am the breakfast was all picked over with not much food or choices and it was a mess with food on plates left. A waffle was left on the iron and several used cups on counter with waffle mix in them. People are very rude and inconsiderate, but unfortunately staff should watch over area to ensure cleanliness and food availability.
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/4
Dear Todd,We sincerely apologize for the disappointing experience you had with our breakfast service. Your feedback about the lack of food choices, cleanliness, and inconsiderate behavior of other guests is concerning, and we understand the impact it had on your stay. Please know that we take your comments seriously, and we'll address these issues with our staff to ensure improvements are made to our breakfast service and cleanliness standards. We hope to have the opportunity to provide a much-improved experience for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria a

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,good breakfast
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/5/4
Dear Maria a,your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, good breakfast, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

2/10 Terrible

Ana Maria F

Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/4
Dear Ana Maria F,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Trenna

Liked: Staff & service
Disliked: Property conditions & facilities
Property is old and in need of repair. Beds are squeeky and uncomfortable. Not worth the money.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/3
Dear Trenna,We regret to learn that your experience did not meet your expectations. Maintaining a comfortable and pleasant environment for our guests is our priority, and we apologize for falling short in this instance. Your feedback regarding the condition of the property and the comfort of the beds will be shared with our management team for immediate attention. We appreciate your honesty and hope to have the opportunity to restore your faith in our hotel in the future.Sincerely, Hotel Manager

10/10 Excellent

Daniel, Austin

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff was great!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/30
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is our priority, and we're delighted that our team made your stay enjoyable. We look forward to welcoming you back for another wonderful visit.Sincerely, Hotel Manager

6/10 Okay

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 2024/4/29
Dear Gina,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

4/10 Poor

Joseph

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/30
Dear Joseph,Thank you for your feedback, although we're disappointed to hear that your experience fell short of expectations. We value your input and apologize for any aspects of your stay that did not meet your satisfaction. If there's anything specific you'd like to discuss or if we can assist in any way to improve, please reach out to us. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Manager on 2024/4/29
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction means a lot to us, and we greatly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has ice cold pool with out if order signs up. Front deak said the aigns were juat left up pool safe to swim. Hotel very old and repairs that have been made have been done by a preschooler.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/26
Dear Guest,We sincerely apologize for the inconvenience you experienced with the pool and the maintenance issues in your room. Your feedback is invaluable, and we assure you that we are addressing these concerns immediately to ensure a better experience for all our guests. Thank you for bringing these matters to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Michael John

Traveled with pets
Liked: Amenities
On the last day of my stay the power went out for 6 hours. It got dark and cold in my room before the power came back on. I was told that someone would reach out to me via email to make it right/offer me a discounted stay in the future. It has been more than 2 months now and I have not received any offer of a discount. I’m a bit disappointed with that
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 2024/4/23
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay with the power outage and for the delay in addressing your request for a discounted future stay. Your feedback is important to us, and we apologize for falling short of our commitment to follow up promptly. We appreciate your understanding and hope to have the opportunity to make it right for you.Sincerely, Hotel Manager

8/10 Good

Jucara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,We're glad to hear that everything met your expectations during your stay. If you need any assistance or have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Scheavonna L

Liked: Cleanliness, staff & service, property conditions & facilities
The hot water didn't heat completely
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,We apologize for any inconvenience caused by the issue with the hot water during your stay. Your comfort is important to us, and we will address this matter promptly to ensure it doesn't happen again. Thank you for bringing it to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/19
Dear Susan,Thank you for your feedback. We are thrilled to hear that you found our hotel's location to be convenient and enjoyable. It would be our pleasure to have you stay with us again in the future.Sincerely, Hotel Manager

10/10 Excellent

Jacy

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I got told to keep quiet after i repeatedly told front desk i had Tourette syndrome
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Jacy,We are deeply sorry to hear about your experience. It's unacceptable for any guest to be treated disrespectfully or insensitively, especially regarding a medical condition. Please know that we take such matters very seriously, and we will address this issue immediately with our staff to ensure that all guests are treated with the utmost respect and understanding. We apologize for any distress this incident may have caused.Sincerely, Hotel Manager

10/10 Excellent

ralph p

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 2024/4/17
Dear ralph p,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Sylwia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Very polite staff. We have received an upgrade to 2 king size bed suite for no additional charge.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/15
Dear Guest,Thank you for your feedback and positive comments about our customer service and staff. We're delighted to hear that you had a great experience and received a complimentary upgrade to a suite with two king-size beds. Providing exceptional service and ensuring guest satisfaction are our goals, and we're glad we could enhance your stay. We look forward to hosting you again for another enjoyable visit.Sincerely,Hotel Manager

10/10 Excellent

Kaye Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/15
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

6/10 Okay

Robert, vernal

Business traveler, Traveled with partner
The bed was horrible
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/7
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you found the bed uncomfortable during your stay. Your comfort is important to us, and we apologize for any inconvenience caused. We will look into this matter further to ensure that our guests have a comfortable and restful experience. If you have any further comments or concerns, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.Sincerely, Hotel Manager

4/10 Poor

Jaime

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/27
Dear Jaime,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

2/10 Terrible

Cole

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/1
Dear Cole,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. If there's anything specific that we can improve on or if you have any concerns, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/28
Dear Amelia,Thank you for your positive feedback regarding the cleanliness of our hotel. We're delighted to hear that you found our accommodations to be very clean. Providing a pristine environment for our guests is a top priority, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel for an overnight stay. Clean, easy access from I15, ample lighted parking and a free breakfast including scrambled eggs, sausages
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/28
Dear Gary,Thank you for your positive feedback! We're pleased to hear that you had a good experience during your overnight stay with us. It's great to know that you found our hotel clean, and easily accessible from I15, and appreciated our ample lighted parking. We're glad you enjoyed our complimentary breakfast offerings as well. We appreciate your feedback and look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

4/10 Poor

Lauren

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/26
Dear Lauren,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

8/10 Good

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Some of the staff was really nice. There was construction going on the main floor so it was noisy and the breakfest could have been better
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2024/3/25
Dear Guest,Thank you for your feedback. We're glad to hear that some of our staff members provided excellent service during your stay. However, we apologize for the inconvenience caused by the construction noise and for any shortcomings with the breakfast. Your comments are important to us, and we'll use them to address areas for improvement. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2024/3/23
Dear Adrian,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

4/10 Poor

Kendall

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The beds were extremely uncomfortable. The springs would squeak so loud when you’d even sit on the bed. The condenser in the refrigerator kicked on in the middle of the night and woke everyone up. It was so loud I won’t stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/17
Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the discomfort you experienced during your stay. Please accept our sincere apologies for the issues with the beds and refrigerator. Providing a comfortable and peaceful environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our team to address these issues promptly. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/17
Dear Guest,We're deeply disappointed to learn that your recent stay fell short of your expectations. Your satisfaction is of the utmost importance to us, and we regret that we were unable to meet your needs during your time with us. We sincerely apologize for any inconvenience you experienced and hope for the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Keri

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I like the convenience. I had to wait for someone to check me in and she forgot to tell me my room num. Went and got my stuff and had to wait again to get my room num. The breakfast wasnt that great. There was only spoons, no forks.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/3/12
Dear Guest,Thank you for your feedback. We're glad you found our hotel convenient, although we apologize for the inconvenience during check-in and the oversight with your room number. We'll address these issues promptly. We're also sorry to hear about your breakfast experience; we'll ensure better utensil availability in the future. Your feedback helps us improve. We hope to welcome you back soon.Sincerely, Hotel Manager

6/10 Okay

Joseph

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Basic room, plugs will not hold chargers for the phones, one chair in a room for 4 people. Not much of a place.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/7
Dear Joseph,Thank you for your feedback. We apologize for the inconvenience caused by the lack of sufficient plugs and seating in your room. Your comments are valuable, and we'll use them to improve our accommodations for future guests. We appreciate your understanding and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Derick

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/23
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

steve

Traveled with family and small children
In need of a freshening up
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/3
Dear Guest,Thank you for your feedback. We appreciate your input and will take your comments into consideration as we strive to improve our accommodations. If you have any specific suggestions on how we can freshen up our facilities, please feel free to share them with us directly. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Andres, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Friendly staff. Room was very clean and spacious
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/3/1
Dear Andres,Thank you for your kind words! We're delighted to hear that you found our facilities clean, our staff friendly, and your room spacious and clean. Providing a comfortable and enjoyable experience is our priority, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

patrick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking in to the hotel I was first greeted with an elevator that didn’t work, the receptionist was kind enough to reset it but did leave me feeling like I was an inconvenience so already starting on a relatively low note but with the hassle and now lack of trust for said elevator I chose the stairs which happened to be littered with food scraps and other bits. The room Itself wasn’t horrible, it was actually pretty clean but the linoleum floors left me feeling like I was stomping around the whole time which as an early riser made for an awkward morning of tiptoeing around to avoid bothering the folks under me.. something the residents above clearly didn’t consider. All things aside it wasn’t a pleasant stay and for the cost you can find much better accommodations.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/27
Dear Guest,We sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the elevator issue cleanliness concerns with the stairs and noise disturbance from other guests. Your feedback is valuable, and we will address these issues to ensure a better experience for our guests in the future. We understand your disappointment, and we hope to have the opportunity to regain your trust with an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking is tight and breakfast options aren't great. It was however, convenient to where we needed to be. I also like the in room tooletries available.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/27
Dear Guest,Thank you for your feedback. We're glad to hear that our location was convenient for your needs and that you appreciated the in-room toiletries. We apologize for any inconvenience regarding the parking and breakfast options. Your comments will be noted for future improvements. We hope to welcome you back for another comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/24
Dear Ryan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Marie

Traveled with group
There was one step member. Her name was Dee and she was very helpful. There was no place to hang towels, and so it was impossible to be green! The hot tub was too hot to get into the swimming. Pool was ice cold! When we asked the motel receptionist if she could add cold water to the hot tub, she did bring out a hose and turn the cold water on and said she would be back to check on it in a couple minutes. She never did return, we did cool, the hot tub down, and we did turn the water off. Otherwise there would have been a terribly watery mess! That particular receptionist seemed to put out by everything including our checking in
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 2024/2/24
Dear Marie,Thank you for sharing your experience, and we appreciate your kind words about Dee's helpfulness. However, we apologize for the inconvenience you faced, including the lack of a place to hang towels and the issues with the hot tub and swimming pool. Your feedback is important, and we will address these issues to ensure a more comfortable and enjoyable stay for future guests. We're sorry for the lapse in service with the receptionist, and we'll use this feedback to improve our guest experience. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine .Room was a little noisy in that it was in the front of the hotel and picked up noise from I15
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/25
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that overall, you had a satisfactory stay. However, we apologize for any inconvenience caused by noise from the front of the hotel. Please know that we value your feedback and will do our best to address this issue to ensure a more peaceful experience for our guests in the future. We appreciate your understanding and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Jean

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access from interstate. Quiet area by hotel to walk your dog
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/23
Dear Jean,Thank you for your feedback! We're glad to hear that you found our hotel easy to access from the interstate and enjoyed the quiet area for walking your dog. We appreciate your kind words and hope to welcome you and your furry friend back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and safe environment and the pool was fantastic!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/20
Dear Richard Eric,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed a clean and safe environment during your stay and that the pool was fantastic! Providing a comfortable and secure experience is our priority. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/18
Dear Shane, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 Okay

Milagros

Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/17
Dear Milagros,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time. Visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in with great service!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/15
Dear Jessica,Thank you for your positive feedback! We're pleased to hear that your check-in experience was quick and easy and that you received great service. Ensuring a smooth and efficient process for our guests is important to us, and we're glad to know we met your expectations. We appreciate your time and look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service, comfortable bed, easy parking. Tv did not work
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/13
Dear Douglas,Thank you for your feedback. We're pleased to hear that you found our hotel clean, with good service, comfortable beds, and convenient parking. However, we apologize for the inconvenience with the TV. Your comments will be shared with our team to ensure that any technical issues are promptly addressed. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Yatzari

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/12
Dear Yatzari,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

6/10 Okay

Austin

Guests above us where jumping on the floors from midnight to 4:30 AM
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/9
Dear Guest,We sincerely apologize for the disturbance caused by the behaviour of other guests during your stay. Your comfort is our priority, and we regret that your experience was affected. We will address this issue promptly to ensure a more peaceful environment for all our guests in the future. We hope overall you enjoyed your stay. Visit again soon.Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Hotel is OK- room needed repairs- TP holder coming off of wall, tissue stuck in the peek hole in door, remote needed new batteries. Bed was fine, it was clean enough. Jacuzzi is tiny- like 4 people could actually sit in it- the board on the wall says it is for three people. When I went in, i was alone and soon I had 10 other people joining me including their children who wouldn't get in the pool because it was freezing. Needless to say, I left.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/2/7
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Your comments regarding the room repairs and jacuzzi size have been noted, and we will address them promptly. We regret any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property was much better than it was rated! Large room! Offered many condiments ! Hit breakfast plus a pretty good variety of food & drinks offered! Much more than we expected,!! Will totally come back to this one in a heartbeat!! Friendly staff! Great atmosphere!! Love it!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/7
Dear Guest,Thank you for your feedback. We're delighted to hear that you had a wonderful experience during your stay. It's fantastic to know that our spacious rooms, extensive amenities, and friendly staff exceeded your expectations. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager