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Reviews of Mango Resort Okinawa Chatan

3 out of 5
Mango Resort Okinawa Chatan
117-54 Hamagawa, Chatan, Okinawa

Reviews

8.2

Very Good

Rating 10 - Excellent. 79 out of 203 reviews" "
Rating 8 - Good. 77 out of 203 reviews" "
Rating 6 - Okay. 29 out of 203 reviews" "
Rating 4 - Poor. 10 out of 203 reviews" "
Rating 2 - Terrible. 8 out of 203 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kendall

Liked: Cleanliness, property conditions & facilities
I’m from America so I’ve never seen a hotel like this before. It was really nice!
Stayed 1 night in Apr 2024

6/10 Okay

Camron

Traveled with partner
Disliked: Cleanliness
Place was a little dirty for my taste. At least the guys working there were really cool and good at communicating with us!
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The proper was clean and quiet, so that is important for me. They do not replenish any of the toilet papers, paper towels, trash bags, soaps, etc.... so be prepared to do that. I asked for some and they did not respond...which is why it was a 4-star. All other communication was good. The parking was a bit tight if the neighboring property guests had larger cars... but as long as you are comfortable backing in from the street, you are fine. The reason why I gave it a 4-star for cleanliness is because they had unused futons in the closet floor with a hand written sign saying "not for customer use".... ...we had to move it... and it turned out to be soiled futons, with blood and other stains all over it. At least the property owners should have them moved to an office space; as that is not something guests want to find in their living space. All in all... it was worth the cost, for location, and it being quiet and safe place to be.
Stayed 18 nights in Jan 2024

8/10 Good

Ned

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Disliked: Amenities, property conditions & facilities
Mango resort staff have terrible response times & not to mention the power randomly went out and they did not bother to check on any of the units once power was restored. Resulting in me having to bath myself & my child in almost ice cold water due to the water heater not being reset for 4 days. I emailed them about the problem & got 0 response. It took having to use the phone downstairs for him to come and even after fixing the issue barely any apology. On the last day I ended up having an emergency and requested a late check out while I handle the issue amongst trying to switch hotels and was told that I would have to pay 1000¥ extra for just 1 hour. Which is standard but not after the inconvenience of having to take military style showers with a 2 year old for several days. I was told I would not be refunded anything for the inconvenience and that I would need to check out by 10am to avoid any extra charges. The room also lacked basic kitchen ware like knife, cutlery, and had a swiffer but no cleaning materials to pair with it. The only plus was that it has a full washer & dryer in the unit which made for quick and easy washing of clothes. It’s overall in a great neighborhood as well. Close to schools, dining, & conbini/grocery store. Fantastic area, terrible hotel with awful service. It appears the gentleman running the establishment works alone and could use more staff but is too cheap to hire anyone and refuses to accommodate for his shortcomings. Stay elsewhere
Stayed 10 nights in Sep 2023

2/10 Terrible

Yoko

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in Jun 2023

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved staying at this property! Everything was clean and in order. All amenities were in great working order. I would request a small dust pan or broom to be available in the room as my small children had crumbs. Otherwise this was an amazing stay! Would highly recommend to anyone!
Stayed 7 nights in Jun 2023

8/10 Good

Haruyo

Traveled with family
Liked: Cleanliness, property conditions & facilities
必要なものは揃っていました。 炊飯器がありましたので、自炊が出来ました。 洗濯機と乾燥機も助かりました。 気になったのは、タオルと お布団と枕です、だいぶくたびれていました。
Stayed 4 nights in Jun 2023

10/10 Excellent

Carleigh

Stayed 2 nights in Apr 2023

8/10 Good

KWAN YU ERICA

Liked: Cleanliness, amenities, property conditions & facilities
Relatively close to the coast; quiet local residential area; acceptable walking distance to American Village, supermarkets and restaurants.

2/10 Terrible

JULIO

Business traveler
Disliked: Cleanliness, room comfort
DIRTY HOTEL
The bed had blood stains and hair everywhere. The couch had multiple stains also. Not recommended at all
Stayed 4 nights in Jun 2022

6/10 Okay

Gregory

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was so, so. Small. Refrigerator made noise. The bed frame was noisy. Better than nothing, but just ok.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Business traveler
ok for a budget stay, but not impressive.
It’s ok for a budget stay, however, it was not impressive. Sofa chair stained and unsightly. Elevator mold present and smell, plus seems unsanitary. Beds are weak.
Stayed 3 nights in Jun 2021
Response from Mango　Resort on 2021/6/15
Thank you for using this time. We deeply apologize for making you feel uncomfortable due to lack of management. We will strive to improve it so that it will never happen again. We look forward to seeing you again.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, room comfort
Amazing time!
Stayed 1 night in Jun 2021
Response from Mango　Resort on 2021/6/12
Thank you for using this time. Thank you for your high evaluation. We will continue to improve our service. We look forward to seeing you again.

10/10 Excellent

Joseph

Liked: Cleanliness, room comfort
It was amazing, I had a great time!
Stayed 1 night in Jun 2021
Response from Mango　Resort on 2021/6/12
Thank you for using this time. Thank you for your high evaluation. We will continue to improve our service. We look forward to seeing you again.

10/10 Excellent

Mei

Liked: Room comfort
Stayed 2 nights in Mar 2021

6/10 Okay

Veronica Paña

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Not big enough for a family!
They claim the room can accommodate 4 people but there are only 2 beds. They gave us futons for the kids to sleep on but there wasn’t even enough space to lay them out without them overlapping each other. This room is only big enough for 3 people. The parking is terrible too!
Stayed 5 nights in Feb 2020

10/10 Excellent

WoodyLam, Hong Kong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super value with out of expectation! but the aircon is hard to maintain in some extent.
Stayed 1 night in Oct 2019

6/10 Okay

Wendy

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It mustve taken some creativity to call this place a Resort. Having said that, it is an excellent value for the money. Great location if you will rent a car, close to AmeVille and the sea. Convenient parking. Super quiet neighborhood. I had an issue with the laundry machine which malfunctioned (or was it me?). And the mattress was way too soft for my taste. My little interaction with the staff was pleasant and efficient.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Unique experience in that there is no check-in desk on the property. The extraordinarily clean room was much appreciated!
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Okishine

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The way we checked in was unique . You use phone to call the staff and check in. But the staff didn’t tell us how to check out so we didn’t know what to do . I called the number that they gave it to me in case something happened but no answer. and I even called the hotel itself but no one picked up. So we decided to just left . We wasted a lot of time tryna figure out how to check out going back and forth from our room to hotel entrance. Very disappointed and we probably won’t come back again
Stayed 1 night in Jul 2019

8/10 Good

Hideki Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was too small.
Room was much smaller than the picture we saw. Otherwise everything was great and location is great.
Stayed 4 nights in Jul 2019

10/10 Excellent

Rayhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
It was a good experience for our family trip.
Stayed 2 nights in Jul 2019

10/10 Excellent

Miyoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

marjorie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Don Reginald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from pon on 2019/2/21
Thank you for using it.Thank you for your high evaluation.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great building, awesome room, two small blocks from the ocean. It’s a little bit of a a walk to the American village are but still not bad.
Stayed 2 nights in Dec 2018
Response from pon on 2019/2/14
Thank you for using. The ocean is a good distance away for a walk. I am waiting for the next visit.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Terrace, Okinawa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Needed more electrical outlets; was very clean in great licstion
Stayed 5 nights in Nov 2018

10/10 Excellent

Stephen, Hong kong

Liked: Cleanliness, property conditions & facilities, room comfort
Closed to convenient store and staffs are helpful. The reservation went wrong that dupicated order but staff help me to cancel. Their service is excellent
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. But we didn’t have enough toilet paper.
Stayed 2 nights in Jul 2018

10/10 Excellent

celine, Newport Beach,California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleans and secure apartment close to beach
This is a brand new building, top on the range security for front door and apartment. Clean, functional spacious, everything you need. 5mn walk from beach front with restaurant and shops. Quite, clean well equipped. It scores 10 out of 10
Stayed 2 nights in Apr 2018

8/10 Good

Mikiko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

????

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
駐車場をもっとゆったりとして欲しい
Stayed 1 night in Mar 2024

10/10 Excellent

NAKAHARA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
水回りがとてもキレイでよかったです！ 食器類や調理器具まで揃っていました。 駐車場が停めづらかったですが、 その他は文句なしです！
Stayed 2 nights in Mar 2024

4/10 Poor

YUSUKE

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Maruhashi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
３名1部屋　デラックスツイン3泊 ベッドの他にペラペラの敷布団1組 結局敷かずに2人1つのベッドで寝ました ペラペラの低い枕で他で購入したバスタオルを巻きました。 セルフチェックインは特に問題なくスムーズでした 駐車場はちょっと狭いです。 バスルーム、トイレ、洗面台、洗濯機が1部屋で トイレを使うと中に入れないのが大変でした。 ベッドのところにコンセントがあるといいなと思いました。 洗濯干すのに少々工夫が必要です。 いろいろ書きましたがこの料金なら総合的には大変満足です。 立地もとてもよかったです。 いい旅行になりました。
Stayed 3 nights in Jan 2024

8/10 Good

Shiori

Stayed 1 night in Dec 2023

8/10 Good

yuto

Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

YOSHIHIRO

Stayed 1 night in Nov 2023

2/10 Terrible

WADOOD

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
部屋が安いのに広くて快適だった。午前中に着いてしまったにも関わらず、嫌な顔せずに入れてもらえて助かりました。また利用したいです
Stayed 3 nights in Nov 2023

8/10 Good

ふみ

Traveled with family and small children
備品などすぐに持ってきてくださり助かりました。キッチンがありましたが調理器具が少なく（お箸がない、コップが足りないなど）もっと充実すると良いと思いました。
Stayed 10 nights in Oct 2023

8/10 Good

ゆきか

Stayed 1 night in Oct 2023

6/10 Okay

トキヨ

特にありません。
Stayed 2 nights in Oct 2023

4/10 Poor

chung wen

Disliked: Room comfort
冷氣漏水
行李箱剛好打開放在冷氣下方隔天早上裝滿滿的水 離開房間前有一半的衣物是濕的 幫你維護環境 我真棒 所有傢俱都是用最便宜的 枕頭套比衛生紙還薄 床軟到睡不著 最不能接受的還是冷氣漏水 趕快維修好嗎？
Stayed 1 night in Sep 2023