「Arrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away.
Got there and room was minimal and bare. Host was nice but it wasn’t an aparthotel as the original one was advertised as.
I left and booked a night at a local Travelodge instead. 」
「Lovely property in a small village location. great pub over the road and great food. Perfect for my work trip. the cottage has everything you could possibly want.
Thank You」
「No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous!
The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice...
「We had a wonderful stay, what a unique place with all conveniences catered for. We spent an evening at the fire pit toasting marshmallows (included in the fire pit package price).
The hosts are very friendly and accommodating, I would recommend Truly Kentish Holiday Lets.
」
「Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...
「We had to make more than 3 calls and spent 1h on the phone just to get someone to speak to us and only later to give us the key to apartment. We than waited another 10min for the landlord to turn up.
Beds in apartment were below standard and with horrible, bad quality mattresses. The daily rate charged was quite expensive given the poor quality of beds and matresses. That is not quality, but unacceptable state of affairs.
This was also sold as THAMES VIEW APARTMENT, yet even though apartment...
「Really good value for this incredibly spacious apartment. A comfortable night. A couple of touches would improve the stay even more. As previous reviewer mentioned, the only mirror is above the bathroom sink. Its on the top of the jet garage which is closed at night. 」
「The person was so friendly helped us so much even with a mess up with hotels.com he helped us out and was very welcoming and friendly.
The place was very clean and well equipped and was such a nice play to be 」
"This is my second time to stay, overall is much better than before. There is Carpark available but need fee. As my room air conditioning control panel is broken and got too warm to stay for 2 nights, the staff is good to change another room for me very efficiently.
Shopping and restaurants is nearby, easy to walk in a few minutes."