Dear Nariza,Thank you for sharing your feedback regarding your recent stay.We lament to read that not all the aspects of your experience did meet your expectations as we place great importance in providing all of our guests with memorable experiences.We are looking forward to having another opportunity to host you soon for a much better experience.Sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Dennis,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. We hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jessica,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We would like to thank you for having chosen our hotel for your stay.Nevertheless, we apologize for any discomfort and we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Marshagay,Thank you very much for choosing us and sharing your opinion.However, we are saddened to learn about your dissatisfaction.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.The management will be notified.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Tiffany,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Tiffany!Loving Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Daryl,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Shalisha,Thank you very much for positive remarks.However, we regret to read your evaluation.We will send it to management, in case the standards have not been fulfilled at some point.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Bryan,Thank you for taking the time to write a review of our hotel. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Dyonne,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.Rest assured, we will take your observation into account and discuss it with the relevant departments.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Tattianna,Thank you very much for staying with us.It is disappointing to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We are sorry to read that we did not fulfil your expectations with our offer, as we always try to offer a wide variation variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We regret to learn you felt the entertainment timetable did not match your expectations, please note we try our best to please all our guests. Loud noises are avoided in the evening, to protect the guests' rest. We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Bobby-Ann,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very sorry to read about the inconvenience, please let us explain that we experienced a highly atypical volume of arrivals and departures within a very limited time frame. We are saddened to learn that you had the impression we were not fast enough, please accept our apologies.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Elizabeth,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear deborah,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. Usually, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room; our sincerest apologies if this didn't occur. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Najra,Thank you for taking the time to share your experience with us.While it is great to find you appreciated the hotels atmosphere, we are concerned to read your comments and we are saddened for not having met your expectations in all aspects.We assure you that your concerns were addressed, as we know there is always room to improve our product and service and it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Richard,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Stacey - Ann,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Dagmar,We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Xavier,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Seeranie,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation and transport have been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager