Suite, 1 King Bed with Sofa bed (1 Bedroom) | In-room safe, desk, laptop workspace, blackout drapes

Reviews of Hyatt Place Emeryville/San Francisco Bay Area

3 out of 5
Hyatt Place Emeryville/San Francisco Bay Area
5700 Bay Street, Emeryville, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews" "
Rating 8 - Good. 255 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfy, spacious rooms with a great breakfast!
Stayed 1 night in Apr 2024

8/10 Good

Kawther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in general
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Kawther, we're thrilled to hear your general remarks about Hyatt Place Emeryville San Francisco Bay Area were positive. We're constantly striving to make every stay even better, so your feedback is invaluable. We hope to see you back soon for an even better experience.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Silvia, it's great to know that you had a wonderful stay at Hyatt Place Emeryville San Francisco Bay Area. We strive to provide an exceptional experience for our guests. Please consider visiting us again on your next trip to the Bay Area. Safe travels!

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/28
Thank you for the 5 out of 5 rating, Nicole!We're thrilled to see how much you enjoyed staying at Hyatt Place Emeryville San Francisco Bay Area. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and special place
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/27
Jesus, it's heartwarming to know you had a satisfying stay at Hyatt Place Emeryville San Francisco Bay Area. We're thrilled you appreciated the cleanliness and unique character of our establishment. Looking forward to welcoming you back in the future.

10/10 Excellent

Marybel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in front of a bar. Very convenient
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/4/24
Marybel, thank you for sharing your feedback. We're thrilled the location of Hyatt Place Emeryville San Francisco Bay Area worked so well for you. It seems like you appreciated the easy access to local establishments. Your satisfaction is our highest priority and we hope to see you back soon for another enjoyable stay.

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so close to everything.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/24
Mary Ann, we're thrilled to hear that you found the location of Hyatt Place Emeryville San Francisco Bay Area convenient for your travels. We aim to provide an optimal location for our guests to access various attractions. Thank you for choosing our hotel, and we look forward to welcoming you back for future visits.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet property located directly next to shopping plaza so really convenient to shop and drop bags off in room. Breakfast was free and really good. No complaints; pleasant stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/23
Angelina, it's fantastic to hear about your pleasant stay at Hyatt Place Emeryville San Francisco Bay Area. How convenient that our location near a shopping plaza aligned with your needs! We're thrilled that you enjoyed our complimentary breakfast. We always strive to make your stay as enjoyable as possible. Your kind words are much appreciated and we look forward to welcoming you back soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/21
Thank you for the great rating, James!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Emeryville San Francisco Bay Area. We'd like to share an even better experience with you soon.

8/10 Good

Hope

Liked: Staff & service, property conditions & facilities
Nice breakfast!
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/18
Hope, it's great to hear that you enjoyed the breakfast at Hyatt Place Emeryville San Francisco Bay Area! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and pretty. 2 things that I didn’t like: — you pay parking per day — no microwave in the room
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/17
Andrea, thank you for sharing your experience at Hyatt Place Emeryville San Francisco Bay Area. We're delighted to hear you found our hotel exceptionally tidy and attractive. Regarding your feedback about the parking and room facilities, we appreciate your preferences and assure you your thoughts are valuable in our commitment to continual improvement. We hope to see you again on your next visit.

10/10 Excellent

Carole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is closed on weekends
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/17
Carole, your feedback is appreciated. It's delightful to hear that your stay at the Hyatt Place Emeryville San Francisco Bay Area was overall pleasant. Regarding the restaurant's operation hours, they are indeed tailored to optimally serve our guests during peak times. We look forward to hosting you again and offering you a seamless and enjoyable stay.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/16
Susana, it's great to see such a high rating for Hyatt Place Emeryville San Francisco Bay Area. Clearly, your stay with us made a positive impression. We appreciate it and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Anissa

Stayed 3 nights in Apr 2024

2/10 Terrible

Susan

Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/14
We appreciate you taking the time to share your feedback, Susan.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Mary Jeje Cristel, Olympia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a police patrol in the area, clean outside and inside the building, convenient to walk around if you want to buy groceries, dine in and shopping
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/4/9
Mary, thank you for sharing your experience at Hyatt Place Emeryville San Francisco Bay Area. We are glad that you appreciated the cleanliness of our establishment and convenience of the nearby amenities. We prioritize our guests' comfort and take pride in our attentive services. We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Chanarat

Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/26
Chanarat, thank you for your positive rating of Hyatt Place Emeryville San Francisco Bay Area. We hope to serve you again in the future and strive to offer an even better experience on your next visit.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to places. breakfast is great, we can have a great start each morning. there is always garage space available for parking.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/4/2
Paul, it's great to hear you enjoyed Hyatt Place Emeryville San Francisco Bay Area's strategic location, fulfilling breakfast, and ample parking facilities. We always aim to provide the necessary amenities to kickstart our guests' day on a positive note and we're glad we delivered. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de Laura . Excelente ! Nos resolvió .
Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/4/2
Héctor, es un placer saber que tuvo una experiencia fantástica en Hyatt Place Emeryville San Francisco Bay Area, particularmente con la excelente asistencia de Laura. Nos alegra que haya podido hacer que su estancia sea más placentera. ¡Esperamos recibirlo nuevamente pronto!

8/10 Good

Allison

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/31
Allison, it's refreshing to see that you enjoyed your stay at the Hyatt Place Emeryville San Francisco Bay Area. We value your feedback and look forward to your return in the near future.

10/10 Excellent

Tunde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times in the past. Our favorite place in Emeryville. Great views, nice, clean hotel, good breakfast.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/30
Tunde, it's wonderful to hear that Hyatt Place Emeryville San Francisco Bay Area continues to be your favourite place in Emeryville. Thank you for acknowledging our great views, pristine environment, and delightful breakfast. We truly value your frequent visits and look forward to welcoming you back many more times in the future!

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place to stay
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/20
Min, we're delighted to hear such positive remarks about Hyatt Place Emeryville San Francisco Bay Area. It's fantastic to know we're considered the top choice for your stay. We are already looking forward to welcoming you back for another exceptional experience. Thank you for sharing your experience!

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great choice for my family... close to Jack London Square, the Bart and Bay Street...Great breakfast, Great servixe
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/20
Melissa, thank you for sharing your positive experience at Hyatt Place Emeryville San Francisco Bay Area. We're thrilled to hear that the strategic location, delicious breakfast, and excellent service from our team members met your family's needs and expectations. We look forward to welcoming you back on your next visit!

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too industrial and next to the train track.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/8
Judy, it seems like the hotel's architectural style and proximity to the local transportation didn't quite meet your expectations. Providing a comfortable and serene environment to our guests is our prime goal. Your input is appreciated and will be taken into due consideration for future improvements.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe. Very quiet and rarely saw people. Wonderful breakfast options. Parking is very limited, but they provide additional parking in a garage across the street, so you have to unload before you park. The restaurant is not open on weekends.
Stayed 4 nights in Feb 2024
Response from Customer Service on 2024/3/5
Elizabeth, we appreciate your positive remarks regarding cleanliness, safety and quietness at Hyatt Place Emeryville San Francisco Bay Area. We're pleased to know you enjoyed our breakfast variety as well. Your feedback about parking and restaurant availability has been duly noted and we're glad you found the additional parking provisions convenient. Thank you for choosing to stay with us and we hope to serve you again in the future.

10/10 Excellent

DIANA CATALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/2/25
Thank you for the perfect rating, Diana!We are very pleased to hear that you had a wonderful stay at Hyatt Place Emeryville San Francisco Bay Area. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 2024/2/22
Aileen, it's truly heartening to know you had such an exceptional experience at Hyatt Place Emeryville San Francisco Bay Area. We are ever ready to welcome you back for another top-rate stay. Thank you for choosing us and sharing your rating.

4/10 Poor

Xuan

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and the room is so small.
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/21
Xuan, it's unfortunate to hear that your recent experience didn't meet the standard you were expecting. We appreciate your feedback regarding the size of the rooms and the condition of the property. Your thoughts are valuable in helping us identify areas that need attention. While we cannot alter the size of our rooms, we are continuously working on ways to enhance the overall guest experience. We hope you'll consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/18
Alexander, we're thrilled to know you had a 5-star experience at Hyatt Place Emeryville San Francisco Bay Area. Our team members are delighted to know they helped to make your stay remarkable. We're looking forward to welcoming you back in the future.

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was conveniently located for our purposes, was in great condition and our request for every other day housekeeping at 11 am was executed perfectly. There seems to be staffing issues for their advertised bar and food services plus 24/7 coffee. Most nights there was no bartender. The cook filled in as server and a shift manager was able to pour a glass of wine or hand over a beer or canned cocktail but no mixed drinks. It was strange. The breakfast was decent, loved the bacon and yogurt with fruit. Parking is an issue. There are 32 parking spots in their lot plus 4 handicapped and 3 EV chargers. You pay $15/day and have a parking tag which must be hung from the front mirror. On two nights the lot was full and there were gatherings of young people in the lobby area. Many cars did not have a parking tag so we surmised that some of those hanging out in the lobby we're not guests of the hotel. It was raining a lot and annoying to have to park in the garage and walk a few blocks. However, Laura at the front desk credited us partially for the inconvenience. She was the most helpful staff person we encountered. While our room was as described and comfortable, our "view" had to be one of the worst - 2nd floor looking onto a roof of mechanical equipment and the parking area with train tracks behind it. Fortunately, the trains were fairly quiet. We reserved a week's stay and one wonders why we were given such a poor location.
Stayed 7 nights in Jan 2024
Response from Customer Service on 2024/2/9
Barbara, it's great to know that the Hyatt Place Emeryville San Francisco Bay Area's location served your needs and that our flexible housekeeping service met your expectations. However, we understand that the experience at the bar and food services didn't entirely match your hopes. We're continuously working to improve offerings and ensure an enriching experience for our guests. Now that we are staffed, we are opening the bar and food area with more team members present. This begins on February 11.We apologize for any dissatisfaction with your room's view, we aim to accommodate requests and preferences and we're sorry this aspect did not meet your expectations. Your feedback lends valuable insight for potential improvements, and we appreciate your thorough observations. Thank you for your constructive review. We hope for another chance to offer a more fulfilling experience.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great hotel!
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/7
Ben, it's wonderful to see you had such an enjoyable stay at Hyatt Place Emeryville San Francisco Bay Area! We're pleased our team members left a positive impression and look forward to welcoming you back in the future.

10/10 Excellent

LUCIA, Ukiah

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel but they should stop advertising the restaurant and bar as it is never open and I have been there at least 3 other occasion
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/6
Lucia, it's fantastic to hear that you're fond of Hyatt Place Emeryville San Francisco Bay Area. We appreciate your patronage and your feedback. We understand the issue related with the availability of the restaurant and there have been updates. The restaurant is open daily. The new team has completed their food handlers permits and have been certified to handle alcohol. There is someone dedicated to working the bar and restaurant area Monday through Wednesday which are our busiest days and the team at the desk work the entire area the rest of the week. As we get busier, we will open with dedicated team members more days through the week. We look forward to your next visit.

10/10 Excellent

Lona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a clean, well maintained property. This staff is friendly and helpful. The complimentary breakfast was tasty with a variety of food.
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/29
Lona, it's fantastic to hear that you found the Hyatt Place Emeryville San Francisco Bay Area to be spotless and well taken care of. We're delighted that our team members were able to assist you and that you enjoyed the complimentary breakfast we offer. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

saba, manhattan

Traveled with group
Liked: Cleanliness, amenities
Nice and clean plus near to shopping center
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/2/4
Saba, it's delightful to hear that you appreciated the cleanliness and strategic locality of the Hyatt Place Emeryville San Francisco Bay Area. Thank you for sharing your positive experience and we look forward to welcoming you again soon!

2/10 Terrible

Hakill

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad can’t even get explain
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/27
We appreciate the feedback, Hakill.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. Please feel free to contact me Monday to discuss whatever happened. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

Norbu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/26
Thank you for the great rating, Norbu!We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again!
We stayed for four nights. This is the second time staying here. Very clean and the staff was friendly and helpful. The only recommendation I have is to have more of a selection for breakfast. They used to have waffles but no longer.
Stayed 4 nights in Jan 2024
Response from Customer Service on 2024/1/23
Adam, it's wonderful to hear that you enjoyed your recent stay at Hyatt Place Emeryville. We take pride in the cleanliness of our property and the friendliness of our team members and it's wonderful to know that your stay reflected this. Your suggestion on expanding our breakfast selection is already in action. French Toast returns this week and waffles in February. We hope to see you back soon.

8/10 Good

Rina

Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/23
Rina, we appreciate your valuable rating of the Hyatt Place Emeryville San Francisco Bay Area! It's delightful to know your stay was enjoyable. We hope to have you back in the future for an even better experience.

10/10 Excellent

Jaedon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/17
Jaedon, Thank you for letting us know you had a great stay at Hyatt Place Emeryville San Francisco Bay Area. We aim to provide an exceptional experience and are happy to receive your high rating. We would be delighted to welcome you back in the future. Safe travels!

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 2024/1/13
Francisco, thank you for sharing your rating of Hyatt Place Emeryville San Francisco Bay Area. We're delighted that your stay was enjoyable. Your feedback is valuable, and we're looking forward to welcoming you back on your next visit to the area.

6/10 Okay

Vanesa

Liked: Staff & service
Not really what I was expecting but can’t complain about breakfast
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/13
Vanesa, thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We're glad you appreciated the breakfast. Your comments help us maintain a standard that meets all our guests' needs. It's our hope that we can have another opportunity to ensure a more satisfying stay in the future.

10/10 Excellent

Francis Joseph, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and accommodating staff, clean property, and great location.
Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/13
Francis Joseph, we're delighted to hear about your exceptional stay at Hyatt Place Emeryville San Francisco Bay Area. It sounds like our team members' professionalism and the cleanliness of our property contributed to your experience. Likewise, we're glad you found our location perfect for your needs. Thank you for your feedback and we're looking forward to welcoming you back in the future.

10/10 Excellent

Alma

Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/27
Thanks for sharing this perfect rating, Alma! We're already looking forward to your next visit!

8/10 Good

MING CHIEN

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/8
Ming, we are so grateful that you chose to stay with us at the Hyatt Place Emeryville San Francisco Bay Area. Without mentioning specifics, we appreciate this positive rating. Our team members strive to provide an exceptional experience and your feedback supports our efforts. We're looking forward to welcoming you back soon.

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Thupten

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/13
Thupten, we're you had a good stay at the Hyatt Place Emeryville San Francisco Bay Area. We always aim to provide our guests with a fantastic experience. Looking forward to welcoming you back in the future!

8/10 Good

Jose Luis

Traveled with group, Business traveler, Traveled with family
Liked: Property conditions & facilities, room comfort
I enjoyed my stay close to shops and restaurants
Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/3
Jose Luis, it's a pleasure to hear that you enjoyed your stay at Hyatt Place Emeryville San Francisco Bay Area. We're happy you loved our proximity to shops and dining options. It was great having you and we look forward to welcoming you back on your next trip to the San Francisco Bay Area.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel and would probably stay there again. Location was good.
Stayed 2 nights in Dec 2023
Response from Customer Service on 2024/1/31
Joseph, it's wonderful to hear your stay at Hyatt Place Emeryville San Francisco Bay Area was enjoyable and that our location met your expectations. Thank you for sharing your review.

6/10 Okay

Evan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible check-in
When my wife and I checked in, the woman at the front desk completely ignored my wife. Didn’t greet her, or acknowledge her at all. Every word the employee said was to me only, no eye contact to my wife, nothing. It made her feel invisible and unwelcome. This had a sustained affect on my wife during her stay. It’s unacceptable. I am white. She is black. We can’t help but feel that this had something to do with, so I am speaking up with this review. Not okay.
Stayed 1 night in Dec 2023

8/10 Good

GABRIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2023
Response from Customer Service on 2024/1/1
Thanks for the great rating, Gabriel!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Place Emeryville San Francisco Bay Area soon, we'd love to have you back!