Property amenity
Check availability

Reviews of Courtyard by Marriott Oakland Airport

3 out of 5
Courtyard by Marriott Oakland Airport
350 Hegenberger Rd, Oakland, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 853 out of 1431 reviews" "
Rating 8 - Good. 301 out of 1431 reviews" "
Rating 6 - Okay. 112 out of 1431 reviews" "
Rating 4 - Poor. 60 out of 1431 reviews" "
Rating 2 - Terrible. 105 out of 1431 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amarelis, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The women who checked me in was so amazing and professional. She expedited everything despite being so busy. It was a great experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaints I have would be the penmanship of the night clerk making the room number somewhat indeciferable on the key card folder entailing a trip back to the front desk at 12:30 in the morning, not fun after a 9 hour plane ride. And then neither key card worked, entailing another trip to the desk to correct that issue. Great beyond those items.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant welcome! Everyone was very kind and polite.
Stayed 1 night in Apr 2024

8/10 Good

Mai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Apr 2024
Response from Janiah Owens, Front Desk Supervisor on 2024/4/30
Dear Ms. Mai,On behalf of the entire hotel team, I want to thank you for sharing about your great stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kellie, Angwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Ninad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Alkarim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Semra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. The pillows were cheap, but everything was clean and the staff were friendly. We had been a little confused because we were charged 100 dollars for a deposit by the hotel, but also an additional 100 dollars from Expedia, which the staff didn’t help us with and only told us to contact them. I wish they helped a little!
Stayed 2 nights in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the coliseum.
Stayed 3 nights in Apr 2024
Response from Janiah Front Desk Supervisor on 2024/4/7
Thank you for sharing about your stay. . It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Duane, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Earl, Wichita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Jan 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Dena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice, clean and the staff was great. The surrounding area was not walkable due to it being unsafe. Not a lot of places to dine outside the hotel, with many establishments closing due to theft. Even fast food places don't allow dining in the restaurant, only drive-thru.
Stayed 3 nights in Apr 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

6/10 Okay

Luis

Stayed 7 nights in Mar 2024
Response from M on 2024/4/29
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

8/10 Good

Ghazal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and made us feel comfortable and answered all of our questions. The hotel was also clean, but there was a strong cigarette odour throughout the halls and in our room. If that hadn’t been there, our stay would have been 10/10.
Stayed 4 nights in Mar 2024
Response from M on 2024/4/29
Thank you for your feedback. We thank you for staying with us.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room faced the BART tracks and every 15 minutes all we heard was loud clanking from the BART. Other than that, it was a great stay. Clean, nice hotel, friendly staff, modern, close to the A’s stadium, and although in a terrible location, it felt safe
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for your feedback. We thank you for staying with us.

10/10 Excellent

J

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

8/10 Good

Ro, Sacramento

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I had to be moved from a balcony room to a non do to me complaining about a dry spit on the wall. Like it made me feel like the room wasn’t clean like it should because it was a lugie and dry. When I told the housekeeper she said I don’t speak English. My car wasn’t broken in to because the security does rounds. The new room was okay for a one night event.
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for your feedback. We thank you for staying with us.

2/10 Terrible

mohammed abu

Disliked: Cleanliness, amenities, property conditions & facilities
Was way out dated and not the best
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

8/10 Good

Kaneisha, New Orleans

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again.

8/10 Good

Cinnamon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and quiet
Stayed 2 nights in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

Dimitri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport access. Comfortable beds. Easy stay overall!
Stayed 1 night in Feb 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

2/10 Terrible

Arielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was extremely dirty. So dirty that I could not stay one night in this hotel and I had to find another hotel. I was really inconvenienced.
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

10/10 Excellent

jholene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a very good experience and would highly recommend to friends and family.
Stayed 3 nights in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

6/10 Okay

Sophie Beth

Liked: Cleanliness, staff & service
Like other Marriott's it pretends to be upscale when it is average. Breakfast is overpriced for limited amounts. Pay additional for second cup of coffee.
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
We're sorry for the inconvenience during your stay. We will inform management and do our best to make sure everything is well. Thank you for choosing to stay with us.

10/10 Excellent

PHAT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is great. However, it does not have a USB charger.
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze and the customer service outstanding. Great start to my vacation
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Ayleen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

8/10 Good

Cinnamon

Stayed 1 night in Feb 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

ANITRA

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

8/10 Good

John

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

ANITRA

Stayed 2 nights in Feb 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Klaudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Than you for the score. Please do let us know what we could have done better. Thank you for staying with us.

8/10 Good

Martha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
thank you
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Arin, SANTA CRUZ

Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Alicia, Rio Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant.
Stayed 1 night in Mar 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

8/10 Good

vichiyan

Liked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024

2/10 Terrible

Karina

Business traveler
Disliked: Property conditions & facilities
I stayed in room 231 and there was a couple fighting until 4am . Their fight was aggressive as there was kicking on the doors, loud screaming with foul language. It was non stop. I got no sleep because of this . I informed front desk and they indicated 5 other individuals had complained about this. I rented this property only to get a good night sleep and was unable to do so because of the situation occurring next to my room.
Stayed 1 night in Feb 2024
Response from M on 2024/2/26
We apologize for this inconvenience. We will discuss with the associates to better have them handle this situation.

6/10 Okay

ERNESTO

Business traveler, Traveled with partner
I have to wait to get a room and finally available at night. No shampoo and soap in bathroom and I have to request to get one. I request a kings beds and sofa bed but sofa bed is not available.
Stayed 2 nights in Feb 2024
Response from M on 2024/2/26
We apologize for this inconvenience. We will inform the leadership team of this feedback. Thank you for staying with us.

4/10 Poor

Choca Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was freezing the outside traffic with trucks running over potholes LOUD . Food is terrible but bartender was nice . I had a “grilled” microwave chicken sandwich and they ran out of onions.
Stayed 1 night in Feb 2024
Response from M on 2024/2/26
We apologize for this inconvenience. We will inform the leadership team of this feedback. Thank you for staying with us.

10/10 Excellent

Jose, Merced

Stayed 1 night in Feb 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!

10/10 Excellent

Patti

Stayed 1 night in Feb 2024
Response from M on 2024/4/29
Thank you for the amazing score. We hope to see you again!