「So I called to inform Rafael that we had a travel delay and would arrive between 3-6AM. We arrived at the hotel only to be informed that he THOUGHT I said I would be there around 3 and my room had been canceled! He offered NO sympathy/empathy/or resolution!」
「So I called to inform Rafael that we had a travel delay and would arrive between 3-6AM. We arrived at the hotel only to be informed that he THOUGHT I said I would be there around 3 and my room had been canceled! He offered NO sympathy/empathy/or resolution!」
Treasure