Best Western Northwest Rochester hotels

"I was very glad the front desk person located us on the first floor. I did let them know the refrig. door did not close properly and the frost in the freezer had built-up."

"Nice place to stay. A place to get away without leaving the town. Food was phenomenal 😋 and will go back again for that."

"Good"

"I never leave good reviews for hotels. They are all usually bad or unremarkable in our experience. This one was very different for us! From the friendly, courteous, accommodating staff to the absolute cleanest bathroom we have happened upon in a hotel in years to the wonderful little pool opening early enough to enjoy before checkout with rambunctious kiddos to the wonderful breakfast with a great and thoughtful variety of options - this place was truly excellent! There were 2 weddings with guests staying the night we were there and we didnt hear much noise from anyone throughout the stay. Highly recommend to families! They are very kind and accommodating if they know there is a need!"

"The breakfast was more than expected."

"Front desk personnel was friendly and kind. Very welcoming. I was there for just one night at the airport. Please thank them for me, as I left at 3:30 a.m. for 6 a.m. flight."

"Stayed many times and loved it. However, the fire alarm went off and water was down overnight 😒. "

"Housekeeping did a great job every day of our stay. Dinner crew was great, as was front desk. Will stay here again if the opportunity comes around."

"The overall experience was great. I was there with my wife and there a lot of men hanging around in the hallways and parking lot. My wife felt unsafe. If I had to leave, I told her to just stay in the room. On a sidenote, we checked out Sunday, it is now Friday and I have not yet received my $50 deposit. I would like this addressed and looked into. It should never take this long to be refunded. Now that's bad customer service. Please contact me w/ a resolution. "