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"Disappointing. This place used to be the place to stay in the Sault. Now everything is dated and aging. Indoor hot tub has been down for 14 months (according to locals), outdoor hot tub was cool and didn't seem clean. It used to have gas heaters on the pathway so you wouldn't slip or freeze on the way in. No longer. I expected some shampoo and conditioner dispensers. There were the tiniest containers of each... needed two for my hair and then to ask for more (very wasteful). Four of us checked in and we had three towels. The carpet "tiles" are dog-eared and dirty. There was hair on the chair and in the tub. The TV is so outdated, that you can't rent a movie or stream from your phone (we were waiting out a snow storm). No recycling. Three nights there and our room was cleaned partially only once. They forgot to make the beds. I think my days off staying here for our ski trips are over!!! "

"Arrived at hotel and was told there was no parking left. We were told parking is not a part of the room rental by a VERY RUDE staff member who told us it is not her job or her problem. We asked for a refund and were told we’d have to wait until morning to speak to the manger. TV was broken, shower didn’t drain. Awful experience worst customer service. No parking. "

"Managed well through major winter storm"

"We always stay here when we go to Sudbury. You always have the friendliest staff, comfy beds and pillows! Safe and quiet. Great pool. "

"Great breakfast, friendly check-in and check-out staff, clean room and comfy beds! Good snacks in the vending machine. Thank you for the affordable, friendly and comfortable stay!"

"Hotel was clean and comfortable. The hot tub was nice and hot. Out room was good. Nothing crazy exceptional just a good clean hotel. The staff was nice when I talked to them tho it took a while when I went up to the front desk because all 3 staff were serving a different lady."

"Not a happy stay at all. I was on the ground floor towards the pool. You could see the pool through the air duct. It was loud as kids were swimming and having fun till 10pm. Then came the smell of pot and cigarettes. Live and learn. "

"Staff seemed a bit distracted. Restaurant is cozy with decent service. Rooms are clean but a little noisy. Convenient location."

"Front desk very helpful and very nice "