北新墨西哥Spa 飯店，旅行前必看！

「Clean and fairly new. Breakfast was hot, had a pool but no bar or happy hour」

「Nice!」

「The manager and staff at this property absolutely ABHOR Expedia customers. They REFUSED to help change a room because I didn't book directly with them. The manager told me she COULD help me if I had booked directly, but WOULDN'T help me because I booked with Expedia. They then LIED to Expedia when Expedia called to make the change. I had the absolutely WORST hotel experience in my entire life (and I travel a lot). The staff was ABUSIVE. I DID NOT end up staying the 2 nights I booked because I...

「Very nice」

「Excellent help from front desk staff. Evening soup was a blessing after long day of travel. ONLY issue was that there is no elevator to upper levels, Don't believe this was clear in the Expedia description when I booked the room. . Front desk staff located a recently vacated room on the first floor that was cleaned and prepared while we waited but as we are mobility impaired we could not have carried bags upstairs and would have had to seek lodging elsewhere. Staff saved the day and deserve...

「The hotel felt like home away from home. When traveling to Santa Fe, I will always make it a priority to stay at Hotel Glorieta. I loved and enjoyed my experience there.」

「No one told us the swimming pool was under maintenance!!!!? We picked that hotel specifically for the indoor swimming pool. AND IT WAS UNUSABLE!!!!! That made our ENTIRE stay a mess!!!!」

「good」