"We were here for business and had just stayed at this location a few weeks before. The first time the staff working was different and were friendly and helpful. We were also given an upgrade to a suite. We had our pup and the staff loved him. This time the guy that helped us was not as friendly and helpful mumbled rather than speaking clearly and looking at me when speaking. We were not offered anything although we are VIP Hotel.com users. I didn’t enjoy this stay as much as the the previous stay."