Lobby

Reviews of Bloomington-Normal Marriott Hotel & Conference Center

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 534 out of 1003 reviews" "
Rating 8 - Good. 228 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

GREGORY

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, kids love the pool!
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/1
Dear GREGORY, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Migidi Tembo, GM

4/10 Poor

Pamela

Traveled with family
Disliked: Staff & service
We were not registered correctly. Got a very loud banging on door early Saturday morning. Sounded like a police raid. Basically accused of "squatting." We thought perhaps a family member had died. Then story changed to it was a "safety check." My daughter and I were shaking, very frightened by aggressive staff! Later found we were not registered by desk clerk correctly, although clerk at registration desk gave us room cards. Traumatic experience for us. Daughter is a 55 year old teacher, I am a 77 year old retired teacher. Not big threat!
Stayed 1 night in Apr 2024
Response from Alexis on 2024/4/29
Miss Pamela, we are so sorry to hear about this experience you've endured while staying with us. We truly appreciate your business and hope that if you choose to stay with us again, we can make up for this less than stellar experience.

10/10 Excellent

Breanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this hotel for our state championships and our team had a blast!
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/29
Dear Breanna, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Migidi Tembo, GM

10/10 Excellent

Tracy

Great time!
Stayed 1 night in Apr 2024
Response from GM on 2024/4/27
Dear Tracy, We love making our guests feel welcome and helping them enjoy their time in Normal. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Migidi Tembo, GM

10/10 Excellent

Paula

Traveled with partner
Have stayed there before and will definitely do it again. Just a pleasure to walk into and to spend the evening.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Dear Paula, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Migidi Tembo, GM

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to campus
Stayed 1 night in Apr 2024
Response from GM on 2024/4/19
Dear Holly, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Migidi Tembo, GM

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexis on 2024/4/29
Thank you for taking the time out of your day to leave us a review! We most appreciate your business and hope to see you again soon!

6/10 Okay

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice location to university and surrounding eateries and drug store.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/17
Dear Robbie, It is wonderful to hear that you enjoyed our nice location. Thank you for staying with us and leaving us feedback. Please visit us again soon for a WOW experience! Sincerely, Migidi Tembo, GM

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/15
Dear Eric, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Migidi Tembo, GM

2/10 Terrible

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on 2024/4/14
Dear Melissa, We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Migidi Tembo, GM

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lexi on 2024/4/29
Thank you so very much for your review we hope to see you again soon!

6/10 Okay

Beth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The buffet was really good, staff was friendly. The rooms were dirty, things were stained. The beds were very small!
Stayed 1 night in Mar 2024
Response from GM on 2024/4/2
Dear Beth, We sincerely regret your experience. Providing top-notch accommodations and attention to detail are key priorities for our entire team, so I am very sorry we let you down in these areas. We value you as our guest and hope to have another opportunity to provide you with a stay that aligns with our high expectations from start to finish. Sincerely, Migidi Tembo, GM

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/29
Dear Kelly, We appreciate your taking the time to review our hotel and hope to host you again. Sincerely, Migidi Tembo, GM

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2024/3/26
Dear Lori, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Migidi Tembo, GM

10/10 Excellent

holly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kate at front desk very helpful
Stayed 1 night in Mar 2024
Response from GM on 2024/3/25
Dear holly, We are pleased to receive your kind review about our associate, Kate. I will be sure to share your sentiments with her and the entire staff, and we hope to welcome you back soon. Best, Migidi Tembo, GM

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great evening at the bar/restaurant - appetizer menus was fantastic, great cocktails and staff
Stayed 1 night in Mar 2024
Response from GM on 2024/3/11
Dear Peter, We are thrilled to hear that you had a first-rate experience at our Marriott. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Migidi Tembo GM

8/10 Good

Alexandra

Business traveler
Liked: Cleanliness, property conditions & facilities
Always love staying at this Marriot location.
Stayed 3 nights in Feb 2024
Response from GM on 2024/3/7
Dear Alexandra, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Migidi Tembo GM

8/10 Good

Jack

Stayed 1 night in Mar 2024
Response from GM on 2024/3/26
Dear Jack, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Migidi Tembo, GM

2/10 Terrible

Heeyoon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Too old and worn down for a 4 star hotel. Very disappointed with Mariott.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/27
Dear Heeyoon, Thank you for choosing us. I regret that you did not enjoy your stay and apologize for any issues you may have experienced while you were our valued guest. We strive to meet every expectation and we have clearly missed the mark. We hope to redeem ourselves on a future visit. Sincerely, Migidi Tembo GM

10/10 Excellent

Yilin, Maryland Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment
Stayed 1 night in Feb 2024
Response from GM on 2024/2/22
Dear Yilin, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Migidi Tembo GM

10/10 Excellent

Karen

Traveled with family
Liked: Amenities
Great location, property was immaculate. Great price for the quality. Maybe a complimentary coffee bar?
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/20
Dear Karen, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Migidi Tembo GM

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from AGM on 2024/2/4
Thank you for staying with us! it is always nice to hear how good of a job we did!

2/10 Terrible

Mark

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from AGM on 2024/2/5
Hello Mark, We are sorry that we did not meet your expectations as we strive to do the very best for our guests. Could you elaborate further on your experience? Again sorry we did not meet your expectations, hopefully you give us another chance in the future

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 2024/2/4
Dear Kelly,We appreciate you being our guest. I offer my sincere apologies if your recent visit did not meet our usual standards of excellence. We eagerly anticipate the opportunity to host you again, aiming to ensure that your next stay reflects the comfortable experience we are known for providing.Sincerely,Migidi TemboGeneral Manager

8/10 Good

Cas

Traveled with family
Liked: Cleanliness, staff & service
Nice.
Hotel is a bit outdated. It was clean. Just needs updates.
Stayed 2 nights in Jan 2024
Response from AGM on 2024/1/29
Thank you for staying with us, we will be going through a complete renovation this year and once completed we will be the most modern hotel in the area

8/10 Good

Jeremy, Palatine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great with our service dog. Wish they had room service!
Stayed 1 night in Jan 2024
Response from AGM on 2024/1/21
Dear Jeremy,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accomodating with our requests!
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear Lucille,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Migidi TemboGeneral Manager

2/10 Terrible

Alicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Overbooked
They cancelled are reservation because they overbooked. We were there fir a special event
Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Alicia,We sincerely regret your experience; it was never our intention to relocate any guest. I'm very sorry we disappointed you and for any inconvenience this caused. This was an extraordinary circumstance; we hope to have another opportunity to deliver the exceptional experience that is the signature of our Bloomington Normal Marriott.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went out for new years. I really liked staying with you.
Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Larry,Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon!Best,Migidi TemboGeneral Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on 2024/1/11
Dear Kimberly,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Migidi TemboGeneral Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a high school basketball tournament. Beds and room were great. With all of the kids in the hotel, we thought it would be noisy. Rooms were very quiet.
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/31
Dear James,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Marriott for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to our area.Best,Migidi TemboGeneral Manager

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and comfortable. We had fun in the pool and slept well
Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
Dear Bernard,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Migidi TemboGeneral Manager

10/10 Excellent

katherine

Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
Dear katherine,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Migidi TemboGeneral Manager

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2023/12/16
Dear Dawn,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on 2024/1/21
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

10/10 Excellent

Woodson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 2023/12/30
Dear Woodson,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Migidi TemboGeneral Manager

8/10 Good

Tracie

Stayed 1 night in Dec 2023
Response from AGM on 2024/1/21
Dear Tracie,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

8/10 Good

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AGM on 2024/1/21
Dear Albert,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

2/10 Terrible

Hannah

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/5
Dear Hannah,We sincerely regret that you did not enjoy your stay. We strive to exceed each of our valued guests’ expectations and apologize that we fell short. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future. Thank you for sharing your feedback.Sincerely,Migidi TemboGeneral Manager

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from GM on 2023/12/30
Dear Heather,We are thrilled you enjoyed your stay! Thank you for the review and please visit us again.Best,Migidi TemboGeneral Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and quiet
Stayed 1 night in Nov 2023
Response from GM on 2023/11/28
Dear Kathleen,It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area.Best,Migidi TemboGeneral Manager

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 2024/1/21
Dear Troy,On behalf of the entire hotel team, I want to thank you for sharing about your guest experiance.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Patrick KarpowskiA GMMarriot Bloomingtonpatrick.karpowski@atriumhospitality.com309-862-9000

4/10 Poor

Joseph

Checkin was at 4:00 pm. Tried to check at 4:00 pm and told room not available until after 6:00. Same for one of the person I was traveling with.
Stayed 1 night in Nov 2023
Response from GM on 2023/11/14
Dear Joseph,We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write.Sincerely,Migidi TemboGeneral Manager

2/10 Terrible

Debbie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was overbooked. They did find us a room 20 min away in a terrible hotel that was not even comparable. It was completely unacceptable.
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/13
Dear Debbie,We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely,Migidi TemboGeneral Manager

8/10 Good

Megan

Liked: Cleanliness
It was a great location.
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/13
Dear Megan,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Migidi TemboGeneral Manager

10/10 Excellent

Angelina

Stayed 1 night in Nov 2023
Response from GM on 2023/11/14
Dear Angelina,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Migidi TemboGeneral Manager

10/10 Excellent

Rebecca

Stayed 2 nights in Nov 2023
Response from GM on 2023/11/14
Dear Rebecca,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Migidi TemboGeneral Manager

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 2023/11/14
Dear Antonia,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Migidi TemboGeneral Manager

10/10 Excellent

Anthony, Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from GM on 2023/11/13
Dear Anthony,Thank you for your time in sharing your kind review and please visit us again.Best,Migidi TemboGeneral Manager

10/10 Excellent

Trent

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 2023/11/14
Dear Trent,I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future.Best,Migidi TemboGeneral Manager