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"The ocean was visible from our room even though i asked for resort overlooking to save $$"

"Upon arrival at the Riu, we quickly realized something was off. Our first room had clearly not been cleaned properly—dirty floors and stains on the bedding were immediately noticeable. To their credit, the staff moved us to another room quickly, but unfortunately that room also wasn’t clean. We were then moved to a third room, which at least had the room type and view we had expected from the start. However, it still was not properly cleaned and even had hair in the shower drain. At that point we elected to just settle in rather than continue moving rooms. The hallways and common areas appear very worn and poorly maintained. Carpet tiles are peeling up, elevator surrounds are coming off the walls, and stains are visible in many places. There was also a strong, unpleasant smell in the hallways throughout our stay that gave the impression there may be a larger moisture or mold issue in the building. We also had ongoing issues with our room keys. They rarely worked properly, often requiring 10 or more swipes or a trip back to the front desk to have them reprogrammed. The staff often seemed frustrated or disengaged. To be fair, it felt like they were dealing with a constant stream of guest complaints, which likely makes their jobs difficult. Overall, the property appears to be struggling with basic housekeeping and maintenance, which made the stay disappointing"

"We had an amazing experience!!!"

"All good."

"It was good"

"Perfect location to get to the beach, shops, restaurants. Third year staying there, plan on returning next year too"

"nice view of ocean from our patio. very spacious rooms. "

"Overall a great experience. This was our second trip to the Riu in Aruba, our first trip was 10 years ago to the adults only side of the hotel. We do prefer the family friendly side as the pool is larger and there are more restaurants and amenities to choose from. We did a quicker trip this time, and were there over the weekend and only 2 weekdays. The weekend there was minimal to no construction which was great, and on the weekdays the construction wasn't too disruptive. The only issue was they were peeling off the old paint and with the Aruban winds it was all flying off into the pool area. Again, it didn't bother us much but it definitely bothered some so just beware. We had no issues finding seats by the pool or the beach - just need to get up early and head out to save some before heading to breakfast. All the workers from the front desk to the restaurants to the pool/beach staff were incredibly welcoming and kind. Just as they were 10 years ago when we last visited! Hoping to be back again - and not in another decade!"

"Staff was very friendly, very helpful beautiful beach temperature was great highly recommended."