2/10 很糟糕
Lauren
情侶出遊
2025 年 10 月 8 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel had given me the most awful experience of my entire life. Upon a long travel day we checked in and went to our room (I tend to check beds for bed bugs as soon as entering the room which i proceeded to do) I pulled the blankets all down at once the mattress was okay, then when checking the blanket there was a yellow stain which I can only assume was urine and a tear in the blanket next to it. At this point we hadn’t ate so we went to the front desk to inform them of this and asked for it to be changed while we were gone, we got back around 11:45pm to enter the room only to find it was not changed at all! We contacted Expedia who contacted the hotel to which they switched our room. The room they switched us too was still VERY dirty now had bugs and plenty of black mold, we called back down and got our room switched again, this time our mattress had blood stains on it, there was bugs in the picture frames and again black mold. We went down to the front desk at that point as we wanted to leave, the front desk told us because it was after 12am at this point they could not refund us for that day but could for the following two and she also moved us to another room this one had no carpet, we agreed and went to the new room for the night, when we entered the room it was a bit cleaner still mold and some dirt but nothing too bad, but when checking the bed the mattress or box spring we are not sure what it was was upside down and tore apart, we did not sleep that night and
Lauren
於 2025 年 9 月住了 3 晚
