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Reviews of Hilton Niagara Falls/Fallsview Hotel & Suites

4 out of 5
Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Blvd, Niagara Falls, ON

Reviews

7.2

Good

Rating 10 - Excellent. 3403 out of 9428 reviews" "
Rating 8 - Good. 2213 out of 9428 reviews" "
Rating 6 - Okay. 1539 out of 9428 reviews" "
Rating 4 - Poor. 1160 out of 9428 reviews" "
Rating 2 - Terrible. 1113 out of 9428 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Savjot

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location.
Stayed 1 night in Apr 2024

10/10 Excellent

Roshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean location
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, property conditions & facilities
Hotel is beautiful with comfortable suites. Fire alarm at 4:00 am was poorly handled. No communication during the alarm and very delayed response when alarm was turned off. Many elderly people were left on the stairway to fend for themselves. It was a bit alarming at how uninvolved the hotel staff were.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Mice
Stayed 3 nights in Apr 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for casino, Falls and restaurants and bars.
Stayed 1 night in Apr 2024

10/10 Excellent

YEON OK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and attentive.
Stayed 1 night in Apr 2024

10/10 Excellent

Daelys

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Punit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start with the only con because you’ll experience this before you even enter the hotel. Parking is a huge ripoff. They wanted $85 for indoor parking or $60 to park off-site a block away. What a let down. Tip: Park across the street in the indoor Casino parking for $35 and take the glass walkway across. The hotel itself is great. Friendly staff, easy check-in, nice facilities. The rooms were super clean. We stayed in a regular room w 2 queen beds. Nice big washroom. Bonus: Starbucks in the lobby for the win! Is it worth the $300 a night; no but that’s Niagara, baby. Everything is dumb money so you might as well stay somewhere nice.
Stayed 1 night in Apr 2024

10/10 Excellent

jennifer Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check in and check out. Great location to walk to falls, all restaurants and casinos in the area!
Stayed 1 night in Apr 2024

8/10 Good

Chris, London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice. Even with ongoing construction the place is clean and has a fancy lobby. The room we had was quite large and had an incredible view of the Canadian Falls and part of the American Falls. The bed was comfortable despite feeling quite small for a king size. We made a dinner reservation at Brasa Brazilian Steakhouse in the hotel and it was AMAZING!!! The servers were great, the food was delicious but the tableside carving was by far the best. After 3 rounds of meat sweats and a yummy dessert came the bill ($$$$$.) The downsides... Parking. There is a nice underground area to pull your vehicle into to unload your bags. If you're lucky you will pay I believe $85 for valet parking. We arrived late and had the pleasure of paying an absurd $63 to park our own car at some off site lot to be told we could wait for a shuttle every 15 minutes or walk. Second was the "North Tower." I'm not sure the language of origin but "North Tower" roughly translates to "45 minute wait for elevator." Every car is full and if you are lucky enough to find one with space plan to stop at every single floor on the way down. As a result be sure to plan an additional 30-45 minutes of travel time to get from your room to your destination. Overall, we will definitely stay there again but will be specifically requesting to stay out of the North Tower and get there early before the valet lot fills.
Stayed 1 night in Apr 2024

6/10 Okay

Nelson

Traveled with partner
Liked: Cleanliness, amenities
The tv would only get very basic cable. On demand movies wouldn't work with the remote. I texted the number provided in the room and got a reply with the same instructions displayed on the tv, which didn't work. I called the front desk and no one answered. Very disappointed. The north tower elevators were under maintenance which I understand is necessary but it was way too long to wait for an elevator with enough room in it and it stopped at each floor where people were waiting even though there was no room in the elevator. It made for a very long time spent just leaving or going back to the room.
Stayed 1 night in Apr 2024

8/10 Good

Ikeyah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Family area. Do not need to leave property for nothing
Stayed 3 nights in Apr 2024

8/10 Good

Mahsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
it is clean and convenient
Stayed 1 night in Mar 2024

8/10 Good

Henry

Liked: Staff & service, property conditions & facilities
Elevator wait time was WAY too long every time you needed to use it.
Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Stayed 1 night in Apr 2024

10/10 Excellent

Justin, Whitby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots of amenities once or near, the property.
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Area great. Things i didnt like was in summer time the restaurants close from 11pm-1am when we went in August. Now we went during spring break in april 2024 and the restaurants close by 9pm and the pool in summer is 7am-11pm. Now in april it from 1pm-9pm. Also one night about 4am the fire alarm went off for entire hotel. No communication o er the PA system. While walking down the stairs from the 28th floor it stopped when we got to the 23rd floor. Went back to room and about 20 minutes later an announcement came on saying sorry for the inconvenience. Nothing saying it was false alarm or dont panick or the cause. So it kept us up for a bit wondering if we were safe or not. Hotel is great but these little things were upsetting, especially about the restaurants and pool times since the hours on website didnt reflect the actual times. Also the family pool was closed all 5 days there so it made for a bit crowding in the adults pool.
Stayed 5 nights in Apr 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness
Alarms went off in middle of night, not for anything pressing but everyone had to evacuate rooms. Elevators are unsettling here. Great view and service, convenience is great easy to get to everywhere around. no affordable parking
Stayed 2 nights in Apr 2024

4/10 Poor

April

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I usually dont leave a hilton disappointed about the quality of the stay. For the price of our room I would have expected more. They remodeled their pool area since I was there last, did away with their water slide and waterfall. That was definitely disappointed l. They required a reservation to use the pool which was strange. The elevatiors were a hassle to use you would have to wait 10 minutes every time you needed to use it and each elevator was uncomfortably full of people. The room was nice but it was advertised as a "two bedroom" which made me think it was two beds separate from the living area but it was really that you had 1 bed in the common space and 1 bedroom that you had to go through to leave the suite. Weird configuration. The view of the falls was absolutely amazing the floor to ceiling windows in the room were great.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was exceptional. Stay was pleasant. I would stay here again if it wasn't for one thing.....the parking. I was charged $180 for parking for 2 nights!! This was almost half the cost of my stay and did my car receive a bath for this price?? You bet your ass it didn't! I will never stay here again because of the cost of the parking. Absolutely ridiculous!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The falls veiw rooms was outstanding
Stayed 3 nights in Apr 2024

6/10 Okay

Silvio

We expected a city view room and instead faced a wall with no view at all!! I had booked a city view room
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 1 night in Apr 2024

6/10 Okay

Valerie, Brooklyn

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Liesel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Second time I’ve stayed. The lobby is beautiful. There was a small issue with the room. The shower caulking wasn’t complete so there was a small leak but it wasn’t enough for us to complain. The restaurants attached were awesome. We could walk everywhere we wanted to go. The parking was a bit expensive considering we had to park offsite but it is what it is. the view was lovely but the parking lot roof between the hotel and the falls sort of interrupts the ambiance. Would stay again.
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is perfect. The hotel itself is beautiful with so many great food options. Our two bedroom falls view suite was perfect and we absolutely loved the view and the jacuzzi tub. The only negative experience we had were with the elevators, there was usually a 10-20 minute wait for an elevator at certain times throughout our entire stay. We think there were two elevators out of service during our stay. Most of the guests seemed to be understanding of the situation. Overall, great experience, very clean, updated rooms, friendly accommodating staff, three upscale restaurants in the hotel, also connected to the casino, shopping and more dining, beautiful infinity pool and you can walk to all of the falls attractions. This is the best hotel in Niagra Falls! The views are incredible!!! If you are going to Niagara Falls, you should stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cristiane

Traveled with family
Liked: Amenities
Ok
Stayed 2 nights in Apr 2024
Response from EM on 2024/4/28
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OLG stage entrance was in hotel lobby, fantastic!
Stayed 2 nights in Apr 2024

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and the surrounding area need a cleanup.
Stayed 3 nights in Apr 2024

6/10 Okay

Fatemeh

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosalyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view of the Niagara Falls
Stayed 2 nights in Apr 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upsides: Very nice hotel. Pool is great. Friendly staff. Clean. Good location. Downside: $80 parking on property or park outside at further lot for $50 and requires a shuttle back to hotel. Very disappointing. Also - horrible lighting in hotel room. One pot light by entry, one little desk lamp and one reading lamp. Very dark room.
Stayed 1 night in Apr 2024

6/10 Okay

Victoria

Was unaware of deposit upon arrival and didn’t get floor I selected
Stayed 1 night in Apr 2024

2/10 Terrible

Khaja

Disliked: Staff & service
They always try to charge you with extra fees. Housekeeping did not clean our room until we asked for it atleast 5 times.
Stayed 3 nights in Apr 2024

10/10 Excellent

YI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to sight
Stayed 1 night in Apr 2024

4/10 Poor

Vickie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Parking is a joke!!!$80 for parking on property,nearest off site overnight $40 and 2 block walk. Way over priced and room was cold all night.
Stayed 1 night in Apr 2024

2/10 Terrible

Charlotte

Traveled with partner
Disliked: Cleanliness, staff & service
Room was not vacuumed at all until I had to ask them to TWICE as we found toe nails on our floor. They told us they would bring us forks and never did.. also twice. There was water leaking from our bathroom ceiling.
Stayed 3 nights in Apr 2024
Response from Management on 2024/4/27
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfied
Stayed 1 night in Apr 2024
Response from Management on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 2 nights in Apr 2024
Response from Management on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Joel, Huntsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Parking is very expensive but otherwise a great experience
Stayed 2 nights in Apr 2024
Response from EM on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Muhammad Noman

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel ever…
Stayed 2 nights in Apr 2024
Response from EM on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Shavonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only downfall was the elevator wait times depending on the time of day and night. Other than that, great stay. View was amazing.
Stayed 2 nights in Apr 2024
Response from EM on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Maureen

Traveled with group
Liked: Cleanliness, staff & service
We like the Hilton but this time was a little disappointing. There was no valet parking available. So we had to park ourselves , and they still charged $65.00 for parking. When we arrived , the elevator was not working, and our room was in the 12 th floor. Ridiculous! Thankfully it was corrected rather quickly. The pool was closed early. With no prior notice. The people who work there are very gracious.
Stayed 1 night in Apr 2024
Response from EM on 2024/4/27
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Tai-Pong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice view!
Stayed 2 nights in Apr 2024
Response from Management on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Kay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I'm in Niagara and I never have an issue. Always very clean and staff is very friendly and helpful. I love that they added the fire pits in front of the hotel
Stayed 1 night in Apr 2024
Response from Management on 2024/4/27
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Ravindra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the price of parking. Considering i am staying at the hotel.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/27
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.