Holiday Park Resorts in Newport News City County

"I love it…..I slept for a long time compared to other hotels and breakfast was great and thank you for the great hospitality "

"Beautiful room, lots to do on site, close to fun activities"

"Staff was rushing and communication was poor. Even though it was refunded I was charged for something I without knowing the amount nor that it was charge. Wasn’t aware i had to purchase a parking pass and I also had to ask the price of that because she just swiped my card for it. Not only that the property was very noisy and had a weird smell. I couldn’t sleep comfortably and the light in the room was too much that next morning. Blackout curtains would’ve been great but they had sheer curtains. It wasn’t work the price paid for one night "

"The beds and pillows were amazing! Continental breakfast was really good too. Staff were friendly. Our room was clean. Love the snack and beverage area, prices were reasonable. "

"Clean room. shower in one bathroom had too much pressure, everything else fine."

"We could see the ocean through the parking lot. "

"The young house keeper was the best on the 5th floor "

"Rooms are clean,staff is great and the amenities offered are amazing!"

"This experience fell far below the standard that was advertised and expected. First, I scheduled a timeshare presentation and paid the required $49 fee. After confirming my slot, your team canceled it, stating the time was no longer available, yet my payment has not been refunded. This is unacceptable, as the cancellation was not initiated by me. Second, one of the main reasons I booked this unit was for the in-room jacuzzi tub. However, the hot water only filled about one-quarter of the tub before turning cold. Maintenance confirmed the unit has only a 50-gallon water heater, making it impossible to use the tub alongside basic needs like showering or washing dishes. This rendered a key advertised amenity unusable and forced us to ration hot water, which is unreasonable for a paid stay. Additionally, the unit was not properly cleaned upon arrival. We found dirty silverware, a moldy sandwich left in the microwave, hair throughout the unit including the bathtub, and floors that were visibly dirty and not vacuumed. These conditions are unacceptable and clearly indicate poor cleaning standards. The shared amenities were also disappointing, as the pool and hot tub were consistently overcrowded, often wall-to-wall with guests, making them difficult to enjoy. Finally, I made multiple attempts to contact management and received no response or follow-up."