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新堡馬爾丹飯店的評分

4 out of 5
新堡馬爾丹飯店
Newgate Street, Newcastle-upon-Tyne, England

評論

9.2

太棒了

10 分，有夠讚；1000 則評論中有 666 則" "
8 分，不錯哦；1000 則評論中有 239 則" "
6 分，一般般；1000 則評論中有 60 則" "
4 分，不太好；1000 則評論中有 21 則" "
2 分，很糟糕；1000 則評論中有 14 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.4/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Steph 於 2023年7月28日回覆
Dear Guest,Thank you so much for taking the time to provide some feedback following your recent stay with us.We hope to welcome you back again soon.Kind regards,Stephanie BirchGuest Relations Manager

8/10 不錯哦

Ka Yiu

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Steph 於 2023年4月25日回覆
Dear Ka Yiu,Thank you so much for taking the time to provide some feedback following your recent stay with us.We're so pleased you had a great visit & can't wait to welcome you back again soon.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

Chun-Yi

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點方便好找，4人房空間寬敞，住起來很舒服！
於 2023 年 1 月住了 1 晚
steph 於 2023年3月30日回覆
Dear Chun-Yi,Thanks so much for taking the time to provide some feedback following your recent stay with us.We're pleased you had a enjoyable visit to us.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
物超所值
3min 到達火車站，2min 到達大型商場，酒店位置非常方便，留下週邊都有餐廳， 裝修好新，房間需小，整體非常好。
於 2023 年 1 月住了 1 晚
steph 於 2023年4月8日回覆
Dear Jennifer,Dear guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Stephanie BirchGuest Relations Manager

8/10 不錯哦

Mei Yin Iris

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
清潔到一般可以接受
於 2022 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They arranged a wonderful family room for us, it has enough space for kids to run & play. The spacing of bathroom is good too.
於 2020 年 1 月住了 1 晚
Alastair 於 2020年2月3日回覆
Thank you for your great review, I am so pleased you enjoyed your stay and hope we can look forward to welcoming you back to the hotel when you are next in Newcastle

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean, spacious and comfortable room. Will stay in this hotel again. Very convenient to City Centre.
於 2019 年 9 月住了 3 晚
Alastair 於 2019年10月11日回覆
Thank you for your great review, I am so pleased you enjoyed your stay and we look forward to welcoming you back to the hotel when you are next in Newcastle

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice Hotel. 員工親切，地點在巿中心，購物，餐廳方便。無論坐巴士，電車都很方便。酒店好新。酒店餐廳價錢合理。
於 2019 年 9 月住了 6 晚
Alastair 於 2019年10月3日回覆
Thank you for your great review, I am so pleased you enjoyed your stay and hope we can look forward to welcoming you back to the hotel when you are next in Newcastle

10/10 有夠讚

katie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

siham

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay, the stall was wonderful.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Martha

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Liked the quiet atmosphere in comparison to business outside. Rooms immaculate and service excellent
於 2024 年 5 月住了 1 晚

10/10 有夠讚

REBECCA，Ashington

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me and my prtner just stayed for the one night its was a lovely stay the staff was lovely and approacable if needed couldnt fault it in anyway it was a lovely stay definitely will be returning in the future
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Rae

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is lovely with a surprisingly good breakfast and meal options, but the real gem are the people who work there, several of whom went out of their way to help me when I locked myself out of my room, broke my phone charger, or needed to print my presentation. They are truly wonderful people who made what would have been a lovely stay into a truly remarkable one.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

William

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely staff. They noticed it was my daughter's birthday and put balloons and a card in the room for her. Very thoughtful. Property is clean and location is great. Highly recommend!
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Mick

Very nice hotel, room was nice and clean. We had trouble with the self service check in but the staff were very helpful and sorted it out very quickly
於 2024 年 4 月住了 2 晚

8/10 不錯哦

NOELEEN，Ballymena

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very pleasant stay in a friendly hotel which is centrally located
於 2024 年 4 月住了 2 晚

4/10 不太好

Ryan

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度
Didn’t receive any VIP property. Felt the staff could have been more friendlier. The condition of the room was awful. Champagne cork, medicine packets from previous guests. Bed sheets had holes in. Toilet didn’t flush. Noise was an issue to. Used to love it here and it’s always been great. Gone downhill. Not sure if this is a freak visit.
於 2024 年 4 月住了 1 晚

6/10 一般般

Lijun

親子旅遊
location is very good, close to china town and just based in city centre. room size is ok, noisy at night.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Graham

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice modern clean room. Excellent breakfast.
於 2024 年 4 月住了 1 晚

4/10 不太好

Rob

團體旅遊
不喜歡：員工素質
Staff rude
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Helena

喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel, certainly will come back!
於 2024 年 3 月住了 6 晚

10/10 有夠讚

Laura

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Shaun

於 2024 年 3 月住了 2 晚

8/10 不錯哦

Eve

於 2024 年 3 月住了 1 晚

8/10 不錯哦

andrew

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Normally a very good hotel let down this time
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Alexandra

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kenny

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Closer to transportation , found out there’s a Chinatown not too far from the hotel and enjoy sight seeing in new castle millennium bridge
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Jean-Claude

商務旅客, 家庭旅遊
喜歡：設施服務
Hotel tres confortable et idéalement situé.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Kenny

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly employees, clean room and comfortable beds, closer to the subway if want to travel to another city close by
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Marica

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jordan

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jarizhino

喜歡：整潔度、員工素質和住宿環境和硬體
I was pleased with the location and cleanliness. Would have liked to have an ice bucket in the room and maybe a fridge......also more viewing options for the tele would have been nice. But otherwise, i would recommend and also stay here again
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jayne

團體旅遊
Lovely decor and easy walk to centre of Newcastle
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Courtney

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and modern rooms
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Karen

喜歡：整潔度
於 2024 年 3 月住了 1 晚

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel in the heart of the city convenient for shopping and restaurants. Room was well appointed with modern bathroom and cleaned to a high standard. Breakfast was plentiful and of a high standard in pleasant surroundings. Staff throughout the hotel were pleasant and extremely attentive at all times. Would highly recommend this hotel to anybody when staying in Newcastle.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

James

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They have a robot that brings your room service. Unreal, one of the greatest moments of my life opening the door to it. 5 stars.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Andrea

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel with large room, friendly staff and good central location. Would definitely stay again
於 2024 年 2 月住了 1 晚

6/10 一般般

Lisa

喜歡：客房舒適度
於 2024 年 2 月住了 2 晚

10/10 有夠讚

JASON

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

4/10 不太好

SUSAN

家庭旅遊
喜歡：整潔度和住宿環境和硬體
No sleep both nights due to other guests screaming and fighting in the corridor outside our room . Went on for several hours . Also loud music from next door business into early hours of morning . No apology from staff when I explained and asked for a late check out .
於 2024 年 2 月住了 2 晚
Steph 於 2024年2月16日回覆
Dear Susan,Thank you so much for your feedback. I believe you are speaking with our duty manager Kenneth regarding this, if we can be of any further assistance please let us know.Kind regards,Stephanie BirchGuest Relations Manager

6/10 一般般

Jo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
All in all a good stay with a great breakfast. Only disappointment was we were allocated an accessible room. Great I’m sure for a wheelchair etc. but for able bodied people it’s not great everything is too low from the mirror in the bathroom to the hanging space. It was pointless hanging our coats as they trailed in the floor not to mention my dress. The lighting in the room is very dull too making applying makeup a bit of a hit and miss task
於 2024 年 2 月住了 1 晚
Steph 於 2024年2月16日回覆
Thank you so much for taking the time to provide some honest feedback following your recent stay with us.I'm so sorry to hear you were disappointed with the room allocated and completely appreciate this was inconvenient for you both. Please do reach out to us at the hotel so we can discuss your stay further.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

Espen André Olaru

於 2024 年 2 月住了 3 晚
Steph 於 2024年2月16日回覆
Dear Espen Andre Olaru,Thank you so much for taking the time to provide some feedback following your recent stay with us.We're so pleased you had a lovely stay and we look forward to welcoming you back again.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

Scott

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel and staff
於 2024 年 2 月住了 2 晚
Steph 於 2024年2月16日回覆
Dear Scott,Thank you so much for taking the time to provide some feedback following your recent stay with us.We're so pleased you had a lovely stay and we look forward to welcoming you back again.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

Nicholas C

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Steph 於 2024年2月16日回覆
Dear Nicholas,Thank you so much for taking the time to provide some feedback following your recent stay with us.We're so pleased you had a lovely stay and we look forward to welcoming you back again.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

Jan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Steph 於 2024年2月16日回覆
Dear Jan,Thank you so much for taking the time to provide some feedback following your recent stay with us.We're so pleased you had a lovely stay and we look forward to welcoming you back again.Kind regards,Stephanie BirchGuest Relations Manager

10/10 有夠讚

carolyn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Steph 於 2024年2月16日回覆
Dear Carolyn,Thank you so much for taking the time to provide some feedback following your recent stay with us.We're so pleased you had a lovely stay and we look forward to welcoming you back again.Kind regards,Stephanie BirchGuest Relations Manager

8/10 不錯哦

Anoushka

家庭旅遊
喜歡：整潔度和員工素質
Good...but basic
Room is OK. But hot water flow is not consistent. There's also a lot of disturbances heard within the room. Zero amenities too.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

mary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect position in city centre.
Great hotel , made to feel very welcome in this lovely hotel by the exceptionally pleasant and friendly staff. It is in a perfect position in the city, 8 minute walk from Theatre Royal. Well organised, clean, spacious, comfortable and good quality service.. Stayed 31st January.
於 2024 年 1 月住了 1 晚

6/10 一般般

Robin

商務旅客
喜歡：住宿環境和硬體和客房舒適度
Mixed impressions though location good
於 2024 年 1 月住了 3 晚