City view from property

Reviews of Mondrian Park Avenue

4.5 out of 5
Mondrian Park Avenue
444 Park Ave S, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 407 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 170 out of 1001 reviews" "
Rating 4 - Poor. 117 out of 1001 reviews" "
Rating 2 - Terrible. 122 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/5/1
Thanks for the amazing rating, Sabrina!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Mondrian New York Park Avenue!

6/10 Okay

Jeffrey, New York

Disliked: Cleanliness
I’ve stayed a few times and I am always on a Lowe floor facing a brick wall. it’s New York I get it but they don’t even care I’ve stayed more than once for a slightly better room? Then I found hair and dust in the bathroom, didn’t bother telling anyone because figured they knew they gave me a bad room.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/27
Jeffrey, thank you for sharing your thoughts. It appears you've had a mixed experience with room allocation. We want to assure you that all our guests are valued, whether they visit once or several times. Our team is dedicated to offering nothing but the best, so your feedback about the cleanliness of your room is taken seriously and will be attended to promptly. We are always eager to receive your requests or concerns during your stay - we are here to help enhance your experience. Thanks for choosing us, and we hope you'll provide us with another chance in the future.

10/10 Excellent

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was giving a really nice view of the city. The room had a great bed with a nice bathroom
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/17
Jeffrey, thank you so much for sharing your fantastic experience at the Mondrian New York Park Avenue. We're delighted to know you enjoyed the superb vista from your balcony, along with the comfortable bed and well-appointed bathroom in your room. We can't wait to serve you more unforgettable experiences in the near future.

10/10 Excellent

Yekaterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
terrace
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/17
Yekaterina, thank you for sharing your experience at the Mondrian New York Park Avenue. We're delighted you enjoyed the terrace and we hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and affordable option for a city stay
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/14
Donna, thank you for your review. At Mondrian New York Park Avenue, we are delighted to know you found our location convenient and appreciated our cleanliness standards, all at an affordable rate. We welcome the opportunity for your return, to serve you once again in the heart of the city.

8/10 Good

Cheryl Ann

Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/29
Cheryl Ann, thank you for taking the time to rate your stay at Mondrian New York Park Avenue. It's great to see you enjoyed your time with us. We hope to have the privilege of welcoming you back again in the future.

2/10 Terrible

Jimmy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware thatches property has NO services right now! NO restaurant, NO bar, NO rooftop lounge, NO room service, NO doorman. Everything is closed. AND YOU WILL PAY A RESORT FEE!!! Such a disappointment as that is not disclosed.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/9
Jimmy, it's unfortunate to hear about your recent experience. While it is true that some of our amenities are temporarily unavailable, we regret any misunderstanding regarding the disclosures. We're constantly revisiting our communications to ensure guests are properly informed. Your feedback is valuable in helping us improve. Thank you.

4/10 Poor

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The young front desk guy with the glasses and the Afro wasn’t the nicest and was very dismissive. It kind of ruined my entire experience. Especially after a long flight. First impression is last impression. It was very uncomfortable check in and rude.
Response from Customer Service on 2024/4/7
Jonathan, we regret to hear that your initial experience was anything less than satisfactory. We prioritize creating a welcoming and efficient check-in process for our guests, and it's disappointing you did not receive this impression. Your feedback regarding the reception interaction has been noted and we assure you measures will be taken to improve this aspect. We hope you would give us another chance to redefine your experience with us.

10/10 Excellent

Kassiana

Liked: Cleanliness, staff & service
Amazing customer service . Allen made my stay exceptional.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/28
Kassiana, we're thrilled to hear about your positive stay at Mondrian New York Park Avenue. Allen will be pleased to know he made your experience exceptional. We uphold a high standard of service and we're glad we met this during your stay. Can't wait to host you again in the future.

10/10 Excellent

Vicken

Liked: Cleanliness, staff & service, property conditions & facilities
Good location good place
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/26
Vicken, thank you for sharing your experience at the Mondrian New York Park Avenue. We're pleased to know you appreciated our strategic location and enjoyed our property. We hope to have the opportunity to host you again soon.

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Never have had a problem here. Staff is extremely nice and attentive and it's a great location with clean rooms and the balcony rooms have a great view
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/24
Tianna, thank you for your fantastic remarks regarding your stay at Mondrian New York Park Avenue. It's rewarding to hear you found our team members to be exceptionally kind and diligent and that our wonderful position met your needs. We're also thrilled you enjoyed your tidy room and the splendid sight from your balcony room. We look forward to welcoming you again in the future.

10/10 Excellent

Krystle

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/8
Thank you for the fantastic rating, Krystle!We strive to make all of our guests feel welcome and relaxed during their time at Mondrian New York Park Avenue! We can't wait to see you again soon.

10/10 Excellent

sofia

Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/4/8
Sofia, it's fantastic to hear that you had a positive experience at Mondrian New York Park Avenue. We hope to see you again in the near future for another wonderful stay.

10/10 Excellent

Dulcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Wish the rooftop bar was open.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/18
Dulcie, thank you for choosing Mondrian New York Park Avenue. We appreciate your feedback on our friendly team members. We also understand your wish and look forward to a time when the rooftop bar can safely reopen for our valued guests like yourself. We hope to welcome you back soon.

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend this property for professionals or couples traveling to NYC. Maybe not the best option for families because the room we stayed in was small, but that’s typical for hotels near Korea town. A lot of great restaurants and a block away from the nearest subway. Overall would highly recommend it was clean and the staff was helpful and friendly!
Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/3/18
Alexandra, it's wonderful to hear your recommendation of Mondrian New York Park Avenue for professionals or couples visiting NYC. Ensuring our lodgings are of the highest standard and our team members are attentive is important to us. Your recommendations for dining and travel reflect the great location of our hotel. We trust your next visit will be as enjoyable. Thank you for recommending us.

10/10 Excellent

Jennifer, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/17
Jennifer, it's wonderful to hear you enjoyed your time at Mondrian New York Park Avenue. Your succinct review means a lot, and the team members are delighted to hear you had a great stay. We look forward to welcoming you back in the future.

6/10 Okay

Sarah J

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/17
We appreciate the feedback, Sarah.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay. We had exceptional service. Anything we needed the staff was very accommodating. Thanks Allen and team for making us feel welcome!
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/15
Jessica, we appreciate your warm review about your stay at the Mondrian New York Park Avenue. We're thrilled that the service you received was exceptional and that our team members were accommodating. A special thanks goes to Allen for his contribution as well. We strive to continue creating welcoming experiences for our guests!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a central location on Park Avenue. Front desk was very helpful.
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/7
Joshua, your commendations are greatly appreciated. We're pleased to hear that the Mondrian New York Park Avenue's location worked out well for you and that you found our front desk team members to be of assistance. We eagerly await your next visit.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet building! Quaint and in good location
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/3/3
Jennifer, thank you for sharing your experience at Mondrian New York Park Avenue. We're delighted to hear that you enjoyed our peaceful ambiance and prime location. We strive to ensure our facility is spotlessly clean for each and every guest. We're thrilled this did not escape your notice. We eagerly anticipate your next visit.

10/10 Excellent

Dermot, Chester Township

Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/28
Thank you for the 5/5 rating, Dermot!It's excellent you enjoyed your time at Mondrian New York Park Avenue so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/2/27
Marcos, it's delightful to know you enjoyed your visit to Mondrian New York Park Avenue. Thank you for the perfect rating! We're eager to serve you exceptional experiences during future visits.

10/10 Excellent

Suzanne

Stayed 1 night in Feb 2024
Response from Customer Service on 2024/3/22
Thanks for the outstanding rating, Suzanne!We're delighted your time at Mondrian New York Park Avenue was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is a good basic business hotel at a good price. At the time of our stay there was not a full restaurant, bar, access to the lounge, mini bars, or any laundry options etc. They offer a few basic breakfast items in the morning in what was the restaurant but the selection is very limited and wasn’t used. There is a daily resort fee which I have no idea what it is for as the hotel offers no amenities or even a lounge space. The hotel also charges 100.00 a day for incidentals which the hotel has absolutely no incidentals of any kind that can be charged to the room. The staff was very friendly just I must say but all of the required charges and holds for services and amenities that do not exist is very odd.
Response from Customer Service on 2024/2/12
Todd, it's clear that your stay wasn't quite what you'd anticipated. We value your feedback regarding the limited amenities and the daily resort fee. Rest assured, we are working towards enhancing our offerings to ensure a more fulfilling experience. We're pleased to note that our team members were able to provide friendly service amid these matters. We would appreciate the opportunity to serve you again in the hopes of exceeding your expectations next time.

6/10 Okay

Yanina

Traveled with group, Business traveler
Liked: Cleanliness
If you’re looking for a place with room service this place isn’t it. If you’re looking for a space with robes in the room, this place isn’t it. If you’re looking for the staff to help place your bags in the room upon arrival or pick them up upon checking out, this place again… is not it. I also switched from a king deluxe with balcony to a double beds room due to a friend joining in the reservation and I was told that even though the balcony was being removed that I was getting a seating area… the seating area was the walk space from bed to closet, now had a chair planted in the middle with a circular table… therefore, you lost the three steps you would have from bed to closet wall. That isn’t a seating area to me but rather taking up a space. Oh, and there’s no snacks just waters in the mini fridge It’s clean, convenient location. That’s about it.
Stayed 4 nights in Feb 2024
Response from Customer Service on 2024/2/11
Yanina, thank you for sharing your feedback. We're glad to hear our location was advantageous for you and the cleanliness met your expectations. We do offer simple, streamlined amenities, and we apologize if they didn't precisely meet your needs. Understanding your concerns about the room layout, we continually strive for improvements. In future, please reach out to a team member for any assistance. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Brittany

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/2/10
Brittany, it's concerning to see that your stay wasn't up to expectations. Without specifics of your experience, it's challenging to address your concerns directly. But please know we are committed to improving all aspects of our guests' experience. Your feedback is appreciated, and we welcome you to provide any additional details if you wish.

10/10 Excellent

yannelis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel so far excellent hospitality
Stayed 1 night in Feb 2024
Response from Mondrian Team on 2024/2/5
Hi Yannelis,Thank you for taking the time to leave this amazing review! We are so thrilled to hear you enjoyed your time with us, and we hope to see you again!

4/10 Poor

Isabel

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Mondrian Team on 2024/2/6
Hi Isabel,Thank you for taking the time to leave this review. We are sad to see that you did not enjoy your stay with us, and we would love to hear more about where we could have improved. Please feel free to reach out to us directly to discuss your stay.

8/10 Good

Susan

Comfortable and low key.
Stayed 1 night in Feb 2024
Response from Mondrian Team on 2024/2/4
Thank you for your review! We are glad to see we could assist you in comfort during your stay here with us at the Mondrian. We appreciate the time taken to let us know a little about your stay and we hope to see you again soon!

10/10 Excellent

randolph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was great, highly recommend! Luis Marshall at front desk was especially great. Will definitely return.
Stayed 9 nights in Jan 2024
Response from Mondrian Team on 2024/2/4
Thank you for your amazing review! Customer Service is one of our highest priority here at the Mondrian Park Avenue South so I am pleased to see we were able to help make your stay a great one. We hope to have you here again soon!

10/10 Excellent

Shayan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at Mondrian Park Avenue. The suite with the balcony was very clean, spacious and comfortable. Sarah at the front desk was very welcoming and accommodating! The free breakfast was also a plus! Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Mondrian Park Ave Hotel on 2024/1/30
Thank you for taking the time to write a review. We’re happy to hear that you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Mondrian Park Ave Hotel on 2024/1/30
Thank you for the 10 out of 10

10/10 Excellent

Melissa, Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mondrian Park on 2024/1/23
Thanks for the great review! We’re glad you had a good experience and hope to see you again.

8/10 Good

Cheryl Ann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The room was not as big as I expected it to be. So that was a bit disappointing. But it was comfortable. The view was as expected. Street view of Park Ave. My only 2 negatives for this trip was that at first the staff wasn’t very friendly at first after many flight delays to get there. Not until they noticed I paid in full up front, then their demeanor changed and was fine after that. The other negative was not having a coffee maker in the room. A 5 day stay without and I realized how much I enjoy a coffee maker in a hotel room. The in house restaurant was good if you’d like a burger, fries and milkshake. Or soup and grilled cheese. Perfect for the first snow in a long time. The staff was super friendly. Overall a good experience.
Stayed 5 nights in Jan 2024
Response from Mondrian Park on 2024/1/23
Thank you for your kind words! We’re so happy to have you as a customer, and we’ll continue to work hard to give you the best possible experience.

8/10 Good

Bailian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mondrian Park Ave Hotel on 2024/1/23
Thanks for the great review! We’re glad you had a good experience and hope to see you again.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay There Again
Really nice stay. Nice hotel. Nice room. Clean, quiet, warm... good overall for our needs and our tastes. Would definitely do it again.
Stayed 1 night in Jan 2024
Response from Mondrian Park on 2024/1/23
Thank you for your positive review. We pride ourselves on providing excellent customer service, and we’re glad we could do that for you. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mondrian Park Ave Hotel on 2024/1/23
Thank you so much for your 10 out 10 We’re glad you enjoyed your stay with us, and we hope to see you again soon.

8/10 Good

Parastoo

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mondrian Team on 2024/1/15
Thank You for taking the time to leave us a review! We appreciate all of the feedback we receive to provide the best hospitality experience for our guests. We hope to see you again soon!

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mondrian Team on 2024/2/4
Thank you so much for taking the time to let us know a little about your stay here with us! We are glad to see you enjoyed your stay, and hope to see you again soon.

8/10 Good

Krista

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mondrian Park Ave Hotel on 2024/1/24
Thank you so much for your 8 out 10. We’re glad you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Tempey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mondrian Team on 2024/1/14
Thank You so much for your amazing review. We are glad to see you enjoyed your stay here with us and we hope to see you again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 5 nights in Jan 2024
Response from Mondrian Team on 2024/1/10
We appreciate you taking the time to let us know a little bit about your stay and are glad to see you loved it! Thank you for such a great review! and we hope you choose the Mondrian Park Avenue South again for your midtown lodging needs.

4/10 Poor

phillip

Liked: Staff & service, property conditions & facilities
Just note there a 200 secret deposit fee
Stayed 1 night in Jan 2024
Response from Mondrian Park Ave Hotel on 2024/1/24
We're sorry to hear that you were surprised by hidden fees associated with with are Hotel. We strive to be transparent about all fees and charges, but we understand that there may be room for improvement.

10/10 Excellent

Sandra Dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Had a great experience overall.
Stayed 5 nights in Dec 2023
Response from Mondrian Team on 2024/1/10
Thank you so much for such an amazing review! I'm glad to see you enjoyed your stay and our staff was an informal help to you. Hopefully we will see you again in the near future.

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Mondrian Park Ave Hotel on 2024/1/24
Thank you so much for your 5 out 5. We’re glad you enjoyed your stay with us, and we hope to see you again soon.

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and amenities for a weekend stay!
Stayed 3 nights in Dec 2023
Response from Mondrian Team on 2024/2/4
Thank you for your review! We are happy to see you enjoyed our very well connected midtown location during your weekend stay. We appreciate you taking time to let us know a little about your stay here with us. We hope to see you again soon and we thank you for choosing the Mondrian!

10/10 Excellent

Dionne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property staff were amazing! The room we had was great and always cleaned by house keeping well. We got complimentary water and soda which we used daily for our rooms fridge. The breakfast wasn’t all that we only ate there once it was just pastries cereal tea coffee juice and oatmeal. Nothing to fill you up it was also served o papers plates and in plastic cups which didn’t entice us to go back either. The staff were young and helpful and were able to always provide us with good places to eat. There’s a lot in the area so it’s super walkable. Times Square was a 15 minute walk Korea town was ten minutes other restaurant weren’t that far either. The subway was 2 minutes away. And we frequently took that. The room was big enough for two people the bed was extremely comfortable the staff was so attentive and nice and friendly. Everything was great. They also offered to call us a taxi upon departure which was cheaper than the Uber we were going to take. They also stored our luggage upon arrival because got in early and were able to walk around the city our first day in. My review is all over the place but I can’t stop remembering all the good things I experienced here. I recommend anyone staying here if you’re going to be doing. A lot in manhattan. It was a further trek to Brooklyn as we had to change trains which sometimes was annoying but next time maybe will stay in Williamsburg. But I definetly suggest this for any and everyone GREAT hotel
Stayed 6 nights in Dec 2023
Response from Mondrian Team on 2024/1/14
Hello Dionne, Thank You so much for your amazing review! We are glad that our staff was able to be of assistance and you were able to enjoy our conveniently located midtown location. We appreciate your business and you taking time leaving us a review as we take our customer feedback with high priority to provide our guests with the best hospitality experience possible. We hope to see you again soon!

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for our stay. The hotel was clean, the room size was adequate considering what city hotels typically offer, and the staff was accommodating and responsive. The location provided easy access to all areas of the city via the subway with a convenient stop just down the street.
Stayed 4 nights in Dec 2023
Response from Mondrian Team on 2024/2/2
Thank you for such an amazing review! Being located in midtown Manhattan, a lot of transit lines pass by or around our property, so we are happy you were able to take advantage of this during your stay. Also, we are glad you were able to utilize the staff in making your stay an enjoyable one. Our staff are very knowledgeable of the city and are always willing to assist guests. Thank You and We hope you choose the Mondrian for your next midtown New York City stay.

10/10 Excellent

Tema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. Not too keen on the breakfast options though
Stayed 3 nights in Dec 2023
Response from Mondrian Team on 2024/2/2
Thank you for you great review! We are happy to see you enjoyed your stay with us and want to thank you for taking the time to leave us this review. We take all reviews submitted into evaluation to provide the best service possible for our guests.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mondrian Team on 2024/2/2
Thank you so much for your review! We appreciate you taking the time to give us a little feedback on your stay with us and we are glad to see you enjoyed yourself. We hope to have you again soon!