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Reviews of Hotel Indigo Flushing - LaGuardia

4 out of 5
Hotel Indigo Flushing - LaGuardia
36-03 Prince Street, Flushing, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 442 reviews" "
Rating 8 - Good. 106 out of 442 reviews" "
Rating 6 - Okay. 37 out of 442 reviews" "
Rating 4 - Poor. 18 out of 442 reviews" "
Rating 2 - Terrible. 25 out of 442 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Oscar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was not good I called for a shuttle and waited for 1 hour and 15 minutes the hotel is at most 15 minutes away. I never got a clear answer. Upon arrival in the afternoon I was told I could get breakfast in the morning, then when I ask to get breakfast in the morning they said it was not included in my booking. Really disappointed I pay $467.00 and service was bad.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/30
Thank you so much for your review!! We do hope to see you soon when we launch the new Restaurant on the 3rd floor with a terrace. See you soon?

10/10 Excellent

cemt

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/30
Thank you so much!!! You need to come back when we launch our new restaurant on the 3rd floor and the terrace space too...

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing. Very helpful and informative, making our stay even more pleasurable .
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/29
Thank you so much!!! We do hope to see you soon when the new restaurant opens this Summer?

10/10 Excellent

Marcus

Traveled with family
Liked: Property conditions & facilities
Nice customer service
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/28
Thank you so much!!! We hope to see you again!!

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/29
Thank you so much for your rating!! We hope to see you this Summer when we launch our new Restaurant on the 3rd floor with a terrace.

10/10 Excellent

ANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY HUSBAND AND ME 🥰 STAYED THE WEEKEND AND EVERYTHING WAS REALLY SUPER CLEAN AND THE PEOPLE AT THE FRONT DESK WERE VERY FRIENDLY, THE ONLY THING IS THAT THE BAR SERVICE WAS NOT AVAILABLE I THINK IT WAS UNDER REPAIR. BUT WITHOUT A DOUBT IF WE RETURN TO NEW YORK THIS HOTEL WOULD BE OUR CHOICE☺️
Stayed 3 nights in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/28
Thank you so much!! We do hope to see the two of you when our new restaurant opens this, Summer. See you soon?

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/28
Awesome!!! We hope to see you again!!

8/10 Good

Brent

This hotel is clean, the staff friendly and the shuttle to the airport quick. It’s a 5 mins walk to the subway and a 40mins ride to time square.
Stayed 2 nights in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/28
Thank you so much for your rating!! We hope you come back this Summer as we launch our new restaurant on the 3rd floor. See you soon?

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room excellent area however not as much
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/28
Many Thanks for the great rating!!! We can't wait for you to come back to experience the new restaurant this Summer.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff & beautiful hotel
Stayed 1 night in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/23
Thank you so much!!! Hoping you come back soon to experience our new restaurant opening in the summer. See you soon?

10/10 Excellent

Alethea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the front desk was AWESOME! Young, gifted, and Black!!!! Extremely professional. Hotel was clean and brand new! The only thing it lacks is a full restaurant with a lounge
Stayed 2 nights in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/14
Thank You Lloyd is AMAZING!!!! Please come back for our opening of our new restaurant this Summer. See you soon!

8/10 Good

Cathy, Westwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in and check-out.
Stayed 2 nights in Apr 2024
Response from Hotel Indigo Flushing on 2024/4/4
Thank you so much for your rating!!! We do hope to see you again soon and maybe you can come back to experience our new restaurant.

10/10 Excellent

Kai

Stayed 1 night in Feb 2024
Response from Hotel Indigo Flushing on 2024/4/5
Thank you so much for rating!! We greatly appreciate your business!! We do hope to see you soon!!

10/10 Excellent

Ling

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location . Nice service. Of course will be come back!
Stayed 4 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/4/3
Yes!! We can't wait for you to come back!!! We are opening a new restaurant on the 3rd floor with an amazing view of the city....See you soon!

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great location. Stayed on 8th floor with beautiful view. There are many dining options accessible by walking.
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/4/4
We love our neighborhood too!! So glad you like it too! Hope to see you again and next time experience our new restaurant opening this summer.

10/10 Excellent

Cynteash

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly service.
Stayed 1 night in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/29
Thank you so much!!! We do hope to see you soon!!

8/10 Good

Wahjuni

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It’s convenient near a lot of dining option but the elevator is not easy to navigate. The staff was nice to extend my check out since I was running late.
Stayed 3 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/4/3
Thank you for your note and we will work harder at informing all guest about the elevator. We are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

anton

Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/4/17
Thank you so much for your rating!!! We greatly appreciate your business and we do hope to see you soon in the neighborhood.

6/10 Okay

Qinbao

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/27
We are so sorry we didn't meet your expectations. We would greatly appreciate your feedback. Please do feel free to contact us directly so we can improve and hopefully see you soon to show you the meaning of true hospitality.

8/10 Good

Mei

Liked: Cleanliness, staff & service
Staff friendly. Valet a bit slow with getting car. Room showing signs of wear and tear. Encourage management to check more thoroughly
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/26
Thank you so much for your notes. We will bring up your notes to management. We do hope to see you again!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/25
Thank you for the rating! We do hope to see you again in hopes to obtain another star. Come when our new restaurant opens up on the third floor. See you soon?

8/10 Good

Eunjoo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Hotel was overall clean, always seeing someone cleaning the lobby. Did not like that housekeeping missed a huge sticky spot right by the door, but they took care of it next day (we checked in late). The keycards did not work on the first day, other guests complained of the same issue. Other than that, the front desk was wonderful, overall clean and nice. Location was great in the heart of everything, had a room with amazing view of Manhattan and citifield stadium. Would recommend to friends and family.
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/24
Thank you so much for the review!! Your housekeeping notes have been addressed and we greatly appreciate your review!!! We do hope to see you again soon!

8/10 Good

roman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location- very walkable, lots of shopping and dining options. Hotel was clean and staff was attentive. My one compliant would be the valet charge of $45/day, despite the website reading $35/day.
Stayed 1 night in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/21
We are so glad you enjoyed your stay with us! Was your car oversized that would be the only reason why the 45 charge if it wasn't please contact the hotel and we can adjust accordingly. Hope to see you soon!

8/10 Good

Minju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. I will come back next time.
Stayed 1 night in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/19
We can't wait to see you soon!! Come in the summer to experience the new restaurant.

10/10 Excellent

Cuiqin, Manchester

Stayed 3 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/3/19
Thank you so much for the amazing review...we do hope to see you soon!

6/10 Okay

Apple

Traveled with family
Liked: Staff & service
Narrow space room, no refrigerator, no microwave
Stayed 3 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/18
We are so sorry we didn't meet your expectations we do have refrigerators and microwaves for guest request. We do hope you give us another chance. See you again?

6/10 Okay

Mohammed

Traveled with family
No much, nothing!
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/18
Sorry we didn't meet your expectations, but we do hope you visit us again when we open our new 3rd floor restaurant and terrace. See you again?

6/10 Okay

Yenenh

Traveled with family and small children
Disliked: Cleanliness
It's good but not bad
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/18
Thank you so much!! We do hope you come back to visit and experience our new restaurant and terrace. See you again?

10/10 Excellent

Camille

I loved the stay I wish I stayed longer than a night but I felt right at home. The bed was so comfy, the tv had the YouTube app which I love and the staff was amazing. Will definitely be staying here again!
Stayed 1 night in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/17
Thank you so much for your amazing review, we would love to have you back in our hotel. Did you get to enjoy the neighborhood too? See you soon?

10/10 Excellent

Li

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very excellent service
Stayed 3 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/15
Thank you so much!!! We do hope to see you again in our neighborhood......come see our new restaurant early summer!

10/10 Excellent

shuanji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/13
Thank you so much for the amazing rating!!! We do hope to see you again soon...

10/10 Excellent

Victoria, Wake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and service was delightful. Would stay again.
Stayed 1 night in Feb 2024
Response from Hotel Indigo Flushing on 2024/3/7
Thank you so much!!! We are so happy you loved our property as much as we love it! See you soon!!

10/10 Excellent

AIMEE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and nicely appointed rooms. Staff was welcoming and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Indigo Flushing on 2024/3/2
We are so happy you had a great stay and enjoyed our neighborhood as much as we do too! We hope to see you soon!!

10/10 Excellent

Sara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel , close to many stores , train busses
Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/29
Thank you so much!! We do hope to see you soon!!!

6/10 Okay

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
Good location to stores and quick access to downtown and Bronx, unkempt conditions inside of room.
Stayed 4 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/29
Jessica thank you so much for your note! We definitely address the room conditions. We do hope to see you again and meet or exceed your expectations. Thank you!!!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/3/1
Greatly appreciated your 5 out of 5 review!!! We hope to see you again!!

8/10 Good

WAI

Stayed 1 night in Feb 2024
Response from Hotel Indigo Flushing on 2024/3/21
Thank you so much for your review. We do hope to see you again.

10/10 Excellent

Karlem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very respectful
Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/26
Thank you so much for the great review!!! We do hope to see you again!

10/10 Excellent

dianne

Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/3/21
WOW! Thank you so much for your review!! We hope to see you in the near future.

10/10 Excellent

Viviana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful.
Stayed 2 nights in Feb 2024
Response from Liza- Front Office Manager on 2024/2/25
Dear Viviana,Thank you so much for sharing your experience here at Hotel Indigo Flushing. We appreciate your perfect score and glad that our team was able to provide excellent service during your stay, We hope to see you soon!

4/10 Poor

Mohammad J

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front end manager was rude and unprofessional.. No hot water in bathroom... Rooms are super small. Waiste of money.
Stayed 2 nights in Feb 2024
Response from Liza- Front Office Manager on 2024/2/25
Dear Mohammad J,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact the hotel directly.

10/10 Excellent

Kehan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/18
Thank you so much!!! Did you get to experience the neighborhood? Hope to see you soon!

10/10 Excellent

YIHUI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Response from Hotel Indigo Flushing on 2024/2/11
Thank you so much!!! We do hope to see you very soon!!

6/10 Okay

eric

Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/3/21
Thank you for your review and we would love to know what we can do to better to improve your experience. Please do feel free to contact the hotel directly so we can be better. See or hear from you soon?

8/10 Good

thierry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient. Less than a 15 minute walk to the subway. I did take the subway into the city and thr ride ranged between 45 minutes to an hour depending on the time of day. Lots of food and shop options around the hotel as well
Stayed 3 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/6
Thank you so much!! We love the neighborhood too!! Especially the many GOOD EATS!! We do hope to see you soon in hopes of getting an additional star. See you soon!

8/10 Good

Ruiyi

Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/7
Thank you so much for taking time to review us. We do hope to see you again soon in hopes of getting another Star? See you soon?

10/10 Excellent

JP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time, and this 2nd time I been there they must improve then the last time 👍
Stayed 2 nights in Feb 2024
Response from Hotel Indigo Flushing on 2024/2/4
Cheer to your Review!! Thank you so much!!! Hope to see you again!

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Hotel Indigo Flushing on 2024/3/21
Thank you so much for the AMAZING review!!! We do hope to see you again!

8/10 Good

Junvin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Indigo Flushing on 2024/1/26
Thank you so much for taking time to review our hotel. We do hope to see you soon in hopes to get another star? See you soon?