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Reviews of Hotel Hendricks

4 out of 5
Hotel Hendricks
25 W 38th Street, New York, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 493 out of 1015 reviews" "
Rating 8 - Good. 285 out of 1015 reviews" "
Rating 6 - Okay. 118 out of 1015 reviews" "
Rating 4 - Poor. 55 out of 1015 reviews" "
Rating 2 - Terrible. 64 out of 1015 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sedale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/30
Dear Sedale,Thank you for staying at the Hotel Hendricks and sharing your positive review. We appreciate it.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Anthony D. on 2024/4/30
Dear Michael,Dear Matthew,Thank you for staying at Hotel Hendricks and providing a 5-star review! Your positive review is tremendously appreciated. Once again, thank you. Once again, thank you.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/30
Dear Matthew,Thank you for staying at Hotel Hendricks and providing a 5-star review! We appreciate it and hope you will return soon. Once again, thank you.

2/10 Terrible

Pamela

Traveled with family
Disliked: Staff & service
The check in staff was incredibly rude and didn’t take the time to explain anything about the hotel. Our room had an issue with the AC and after 3 tries to get it repaired we gave up and the front desk made it clear there was nothing to be done as they were fully booked. Our room wasn’t cleaned, we left at 8am and returned at 5pm and housing keeping hadn’t been in. Overall the service at the hotel was unacceptable and did not seem to care they were providing poor service.
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/29
Dear Pamela,We wanted to apologies for your overall experience and ask if you spoke or reached out to a manager during your stay or even upon departure? We are concerned as "service" is important to us and quite surprised by the lack of care given to you.Once again, our apologies.

10/10 Excellent

Cruel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing day exploring
Stayed 3 nights in Apr 2024
Response from Anthony D. on 2024/4/29
Dear Cruel,Thank you for staying with us and providing a 5-star review. We appreciate it!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Easy walk to Times Square, Rockefeller Center, and Empire State Building.
Stayed 4 nights in Apr 2024
Response from Anthony D. on 2024/4/29
Dear Paul,Thank you for staying with us and providing a positive review. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Racheal Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/23
Dear Rachael,Thank you for the 5-star review and staying at hotel Hendricks. We appreciate you staying with us.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 girlfriends and i just stayed for a fun filled 40th birthday weekend, the Hendricks did not dissapoint, the location is perfect the hotel is trendy and the staff is top notch, bug thank you to the manager Anthony for making our stay extra special. I would highly recommed booking Daintree for some epic rooftop photos.
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/22
Dear Natasha, It was a pleasure meeting you and your friends. We are thrilled you had a great birthday weekend and staying at the Hotel Hendricks. Thank you for the positive review and sharing your experience. We look forward to having you back soon.

10/10 Excellent

Laura

Traveled with family
Great roof top bar and the decor is so nice in the rooms
Stayed 6 nights in Apr 2024
Response from Anthony D. on 2024/4/22
Dear Laura,We wanted to thank you for choosing the Hotel Hendricks and sharing your positive review with us. Thank you!!

10/10 Excellent

Cameron, New York

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such fun decor, who doesnt love a little bit of animal print in their life? The animal print backdrop really brings energy and a fun vibe to the room. Great bathroom as well, you can see the quality in the furnishings and hardware. A great litle boutique withgreat service(Even at 1am)!
Stayed 1 night in Apr 2024
Response from Anthony D. on 2024/4/22
Dear Cameron, Thank you for your wonderful review and 5-star score! We truly appreciate it and happy to see your detailed description of the property and room! Once again, thank you for staying at the Hotel Hendricks!

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
well maintained and clean rooms - pleasant staff - reception is close to a bar with music and at times it was impossible to hear the reception staff well especially with their accents - the onsite dining option was poor but plenty of options round the hotel to eat
Stayed 5 nights in Apr 2024
Response from Anthony D. on 2024/4/22
Dear Simon, Thank you for staying with us and providing a positive review. Although the restaurant is owned and operated by a different company, we do want to share your feedback with them. Once again, thank you for staying with us.

10/10 Excellent

Wawit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont have much expectation from hotel in NYC especially time-square area. But this hotel is really reach my expectation both staff and service and the room itself is quite spacious HUGEEE Bed and room for luggage, super strong shower !!! Totally recommended
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/22
Dear Wawit,We are thrilled that you had a great stay with us and that we exceeded your expectation. Thank you for staying with us!

6/10 Okay

Eleanor

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anthony D. on 2024/4/15
Dear Eleanor,We wanted to thank you for staying with us however surprised to see the score as "average". Please let us know if there was anything we could have done to make sure your stay a little more enjoyable. Thank you.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anthony D. on 2024/4/15
Dear Andres,Thank you for the positive review and staying with us. we appreciate it.

10/10 Excellent

Rebecca

Stayed 3 nights in Apr 2024
Response from Anthony D. on 2024/4/30
Dear Rebecca,Thank you for the 5-star review! We are thrilled and appreciate it. We look forward to having you back soon.

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 1 night in Apr 2024
Response from Anthony D. on 2024/4/10
Dear Marcus,Thank you for your overall positve review. We truly appreciate you staying with us and look forward to having you back soon.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was in the center of town and could easily get to everything. The room was clean and comfortable, nice finishes felt new and luxurious.
Stayed 3 nights in Apr 2024
Response from Anthony D. on 2024/4/8
Dear Jennifer,Thank you for your positive review and feedback. we appreciate you staying with us and look forward to welcoming you back soon.

10/10 Excellent

Edgardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Beatifully decorated. Prime customer service. They even checked me in when I arrived in the morning and gave me my room even though check in was at 3pm. Loved the location and pricing. Definetively will use this hotel again.
Response from Anthony D. on 2024/4/8
Dear Edgardo,We are happy to see you had a great stay with us! Thank you for the feedback and choosing the Hotel Hendricks. We look forward to having you back soon.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anthony D. on 2024/4/8
Dear Luis,Thank you for staying with us and providing a positive review. We appreciate it and look forward to having you back in the near future.

8/10 Good

Brian

Nice design style. Interior. Clean modern feel. The cleaning didn’t respect the Do Not disturb sign twice. So I got woken up. Other than that, I liked it.
Stayed 1 night in Apr 2024
Response from Anthony D. on 2024/4/8
Dear Brian,Thank you for the overall positive review and your appreciation of the hotel. We will follow up with our team in order to make sure we respect our guests' requests. Once again, thank you for staying with us.

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the interior. The maid did not respect my Do not disturb sign, that was aggravation. other than the at, I like it.
Stayed 2 nights in Apr 2024
Response from Anthony D. on 2024/4/10
Dear Brian,Thank you for your positive review. We will follow up with the housekeeping department as we expect the team to respect "do not disturb". Our apologies.

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Anthony D. on 2024/4/8
Dear Robert,Thank you for your 5-star review! We appreciate you sharing this with us and look forward to having you back soon.

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Anthony D. on 2024/4/8
Dear Nicole,Thank you for your overall positive score on your recent stay with us. We truly appreciate it and look forward to having you back in the near future.,

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay. The people were nice and the location was good. They didn't give me the kind of room I booked and made a change with no advance notice to me but they did make it up to me with a an upgrade of sorts, so while the communication on that wasn't great, the customer service made up for it, which is all you can really ask for. The rooftop lounge is nice too.
Stayed 1 night in Mar 2024
Response from Anthony D. on 2024/4/5
Dear Jo,We wanted to thank you for staying with us and providing a positive review. We appreciate it and look forward to having you back in the near future.

4/10 Poor

Puraveena

Stayed 1 night in Mar 2024
Response from Anthony D. on 2024/4/30
Dear Puraveena,We would like to thank you for staying with us but more importantly wanted to follow up and see if there is anything in particular that caused your stay with us to be "poor". If you can reach out to us to discuss further that would be greatly appreciated as our goal is to provide a comfortable and enjoyable stay. Once again, our apologies.

10/10 Excellent

Valeria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it!
Stayed 4 nights in Mar 2024
Response from Anthony D. on 2024/4/4
Dear Valeria,We are thrilled to hear you loved "everything" about the property. Thank you for staying with us and providing a 5-star review.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Anthony D. on 2024/4/4
Dear Angela,Thank you for staying at the hotel Hendricks and providing us with a 5-star review. We appreciate it.

6/10 Okay

Darren

Traveled with partner
Disliked: Staff & service
The location was great
Stayed 5 nights in Mar 2024
Response from Anthony D. on 2024/4/3
Thank you for staying at the Hotel Hendricks. We see your feedback overall is positive but wondering if there was anything we could have done to make your stay a 5-star experience?

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony D. on 2024/4/3
Thank you for staying with us and providing a 5-star review!

10/10 Excellent

Kyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a cute boutique style hotel with lovely interior design. It was smaller than I expected in the lobby, but overall a nice place with great restaurant. Convenient to so many places and walkable. It was quiet too, which for NYC is a plus.
Stayed 2 nights in Mar 2024
Response from Anthony D. on 2024/4/1
Thank you for staying at the Hotel Hendricks and sharing your 5-star review. We truly appreciate it.

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the experience there. The staff was very friendly and helpful. The room was very clean and comfortable. I highly recommend the hotel
Stayed 1 night in Mar 2024
Response from Anthony D. on 2024/4/1
Thank you for sharing your 5star review with us. We appreciate the kind words and look forward to having you back.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anthony D. on 2024/4/1
Thank you for staying at Hotel Hendricks and sharing your 5-star review. We are thrilled and appreciate it.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff has excellent customer service. Hotel is newly renovated. The bathrooms are nice. The rooms are a little small but the hotel is so centrically located that it is worth it. We enjoyed our stay.
Stayed 6 nights in Mar 2024
Response from Anthony D. on 2024/4/1
We are happy to hear you had a great stay with us. Thank you for sharing your 5-star review!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anthony D. on 2024/4/1
Thank you for the 5star review! We truly appreciate it!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Mar 2024
Response from Anthony D. on 2024/3/27
Dear Nina,Thank you for staying at the Hotel Hedricks and providing us with a 5-star review. We appreciate it.

10/10 Excellent

Kathryn Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars for the location, close to the orange, red and yellow subway lines. The staff here were friendly, and the rooms were clean and relatively spacious for a NYC hotel room. The door to the hallway was relatively thin, so we could hear noise from the hallway. But all in all, this was a good value for the price!
Stayed 4 nights in Mar 2024
Response from Anthony D. on 2024/3/26
Dear Kathryn Elizabeth,Thank you for the kind words and more importantly staying with us. We appreciate it and look forward to your next visit!

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff are great! It’s conveniently located and in a safe-feeling area
Stayed 2 nights in Mar 2024
Response from Anthony D. on 2024/3/26
Dear Amber,Thank you for sharing your positive review with us. We truly appreciate it.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anthony D. on 2024/3/22
Dear Christopher,We appreciate you staying with us and giving us a 5-star review. We are thrilled and look forward to your return!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean property close to Times Square. The staff were helpful and the room was comfortable. I would stay here again as well as recommend to others.
Stayed 3 nights in Mar 2024
Response from Anthony D. on 2024/3/20
John, hank you for staying with us and providing a 5-star review. We truly appreciate it and look forward to having you back in the near future.

10/10 Excellent

Todd

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Anthony D. on 2024/3/20
Thank you for the 5-star review! We appreciate it and look forward to welcoming you back the Hotel Hendricks

10/10 Excellent

Carlos

Business traveler
Staff was great!
Stayed 1 night in Mar 2024
Response from Mary on 2024/3/17
Thank you Carlos! We appreciate having you & are glad you enjoyed your stay.

10/10 Excellent

Scherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Anthony D. on 2024/3/18
Thank you for your 5star review. The team and I truly appreciate it and are happy you had a great stay with us.

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on 2024/3/23
Thank you

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities
fast service, nice room, good location!
Stayed 3 nights in Mar 2024
Response from Anthony D. on 2024/3/15
Thank you for staying with us and providing a 5 star review. We appreciate it and look forward to having you back soon.

10/10 Excellent

Leah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best weekend away and the property is in a perfect location. We will definitely be back!
Stayed 2 nights in Mar 2024
Response from Mary on 2024/3/13
We are so delighted to hear that you enjoyed your stay with us! We can't wait to see you again.

10/10 Excellent

Stewart

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent- very clean ! Service top notch !
Stayed 1 night in Mar 2024
Response from Anthony D. on 2024/3/11
Thank you for the "excellent" score and feedback. We appreciate it and look forward to having you back in the near future.

10/10 Excellent

Nina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great ambience! I definitely will be back!
Stayed 2 nights in Mar 2024
Response from Ethan on 2024/3/9
Thank you for sharing your positive experience on Expedia! We're thrilled to hear that you enjoyed the ambience during your stay at Hotel Hendricks. We can't wait to welcome you back for another wonderful experience in the future!

10/10 Excellent

Elijah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and friendly staff.
Stayed 1 night in Mar 2024
Response from Ethan on 2024/3/9
Thank you for taking the time to leave such a kind review on Expedia. We're delighted to hear that you found our staff accommodating and friendly during your stay at Hotel Hendricks. Providing exceptional service is our top priority, and we're thrilled that we could make your experience memorable. We look forward to welcoming you back soon!

6/10 Okay

Amy

Traveled with family
It was fine. Nothing really outstanding or bad about the property. The shower heads need to be cleaned and the staff wasn’t super friendly.
Stayed 2 nights in Mar 2024
Response from Anthony D. on 2024/3/7
Dear Amy,We appreciate you staying with us however we expect to provide an enjoyable stay. "It was fine" is not acceptable and hope if you travel back our way you will reach out to me directly. We would like to make sure you have a great stay. Our apologies.

6/10 Okay

Charlene

Business traveler
Liked: Cleanliness
Concierge was not helpful if not borderline rude. Very lackluster experience.
Stayed 27 nights in Feb 2024
Response from Anthony D. on 2024/3/5
Dear Charlene,We wanted to first thank you for staying with us. We truly appreciate it and are quite surprised by the feedback pertaining to the concierge as you stayed almost 30 days at the hotel. Was this issue brought to any of our managers attention? Did this situation take place on a particular day? Our apologies for the follow up but we want to make sure to properly investigate with our team as our expectations are to provide an enjoyable experience. Please feel free to reach out to me directly to discuss further. Thank you.