Exterior

Reviews of Hotel AKA NoMad

4 out of 5
Hotel AKA NoMad
131 Madison Ave, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1002 reviews" "
Rating 8 - Good. 329 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Francesca

Traveled with partner
Disliked: Cleanliness, amenities
The rooms are very small, bathroom right there and everything audible. Lovely to choose a balcony room. The empire state view was very restricted. The gym was enough because it was empty but only two machines in there (treadmill & bike). The reception staff are not particularly welcoming and seems they needed to google places I was asking for. They were very obliging though when we asked for a bigger room (chargeable) but we decided against this as we’d lose the balcony. The bed is comfy but I would go for a king bed. Breakfast we had once, very expensive and a strange vibe in the breakfast room. All in all I wouldn’t stay here again
Stayed 5 nights in Apr 2024
Response from Angel on 2024/4/28
Hey Francesca, Thank you for staying with us at Hotel AKA NoMad and your time in leaving us a review. We appreciate your candid feedback and will do our best to improve. We hope to welcome you back again.

10/10 Excellent

Marlon, Staten Island

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience!
Stayed 1 night in Mar 2024
Response from Angel on 2024/4/25
Hey Marlon, Thank you so much for this amazing review. We are so happy to hear we were able to provide you with a great experience. We cannot wait to welcome you back soon.

10/10 Excellent

Kaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Angel on 2024/4/25
Hey Kaylyn, Thank you so much for the raving score! We are elated to know we took such great care of you during your stay! We hope to be welcoming you back in the near future.

10/10 Excellent

franklin, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very accommodating
Stayed 2 nights in Apr 2024
Response from Angel on 2024/4/14
Hey Franklin, Thank you for the raving review! We appreciate you staying with us and for your kind words. We cannot wait to have you back.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 2024/4/15
Hey Matthew, Thank you for the perfect score! We are happy to know you enjoyed your stay and cannot wait to host you again.

8/10 Good

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, staff was helpful and professional. Hotel lobby is small but stunning. It looked like there was a lobby bar and restaurant but we never saw either one open. We were there in early April and our hotel room was very hot. We were instructed by the front desk to turn the heat off and open the window. Overall, it was a great stay and I would go back.
Stayed 2 nights in Apr 2024
Response from Angel on 2024/4/14
Hey Lisa, Thank you for sharing your experience with us. We're delighted to hear that you found our hotel to be very clean and that our staff was helpful and professional.We apologize for any discomfort you experienced with the temperature in your room. Your feedback has been noted, and we will address this issue to ensure a comfortable environment for all our guests. Thank you for considering a return visit. We look forward to welcoming you back for another great stay!

6/10 Okay

Boris

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Angel on 2024/4/15
Hey Boris, thank you for leaving us a rating! We hope to have the chance to welcome you back soon.

10/10 Excellent

Xiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 4 nights in Mar 2024
Response from Angel on 2024/4/10
Hey Xiang, Thank you for the amazing score! We appreciate your time and for choosing us for your stay! We look forward to welcoming you back soon.

8/10 Good

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All personnel was nice and helpful. The hotel is very well located. The only reason I don’t give a 5 stars is because the room doors are too noisy. They make a strong noise when you close them and it bothers the other rooms close by. It would be great if they improve them with a slow closing mechanism….
Stayed 4 nights in Apr 2024
Response from Angel on 2024/4/8
Hey Gisela, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff to be nice and helpful. We understand the importance of a peaceful and comfortable stay for all our guests, and we apologize for any inconvenience caused by the noise disturbance. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Treana Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bathroom
Stayed 3 nights in Apr 2024
Response from Angel on 2024/4/8
Hey Treana, Thank you for the amazing review. We are happy you loved the bathroom! We hope to welcome you back soon.

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 5 nights in Feb 2024
Response from Jorge on 2024/4/6
Hey Andrew, Thank you for staying with us for the amazing score! We appreciate your time and hope to welcome you back in the near future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super quiet. Elegant finishes.
Stayed 3 nights in Mar 2024
Response from Angel on 2024/4/8
Hey Caroline, Thank you so much for the raving review! We appreciate your time and feedback. We cannot wait to host you in the near future.

10/10 Excellent

ANN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Mar 2024
Response from Angel on 2024/4/9
Hey Ann, Thank you for the raving review. We appreciate you choosing us for your stay in NYC. We hope to welcome you back in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Angel on 2024/4/4
Hey Richard, Thank you for staying with us and the raving score! We hope to welcome you back in the near future.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and friendly staff
Stayed 2 nights in Mar 2024
Response from Angel on 2024/4/3
Hey Steve, Thank you for choosing Hotel AKA NoMad for your time in the city. We appreciate your time in leaving us a review. We hope to welcome you back with us in the near future.

6/10 Okay

Ajay, Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The climate control in the room was only for heat. The option to cool the room was to open the window. It was strange that there was no climate control …
Stayed 3 nights in Mar 2024
Response from Angel on 2024/4/1
Hey Ajay, Thank you for sharing your experience with us. We appreciate your feedback regarding the climate control in your room. We apologize for any inconvenience caused by the limited options for temperature regulation during your stay. Your comfort is important to us, and we regret that we did not meet your expectations in this regard. We will certainly take your comments into consideration as we continue to strive for improvements in our facilities and amenities. If you choose to stay with us again in the future, please don't hesitate to reach out to our team, and we will do our best to accommodate your preferences.

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff but not the biggest fan of the rooms. We could hear the tv from the room next to us which seemed like it was right next to the head board of the bed which woke me up one morning.
Stayed 4 nights in Feb 2024
Response from Angel on 2024/4/1
Hey Adrian, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be great, but we're sorry to learn that your experience with the rooms did not meet your expectations. We apologize for any inconvenience caused by noise disturbances from neighboring rooms. Ensuring our guests have a comfortable and restful stay is a top priority for us, and we regret that we fell short in this aspect during your visit. If your travels bring you back to our area, we hope you'll give us another opportunity to provide you with a more enjoyable stay.

10/10 Excellent

Zafiro

Stayed 3 nights in Mar 2024
Response from Angel on 2024/4/19
Hey Zafiro, Thank you so much for the raving score! We are so happy to know you enjoyed your time with us and we cannot wait to welcome you back.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jorge on 2024/3/30
Hey Megan, Thank you for staying with us and for the amazing score! We appreciate your time and hope to welcome you back in the near future.

10/10 Excellent

Keisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at aka nomad was nothing short of excellent. The entire staff was accommodating and helpful. It’s located in a great area with lots of walkable dining establishments for any budget. The rooms were comfortable & equipped with anything you may neeed during your stay. I will definitely return.
Stayed 2 nights in Mar 2024
Response from Angel on 2024/3/25
Hey Keisha, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your stay at AKA Nomad was nothing short of excellent. It's fantastic to hear that you're planning to return, and we can't wait to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing Hotel AKA Nomad, and we look forward to hosting you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Angel on 2024/3/26
Hey Michael, Thank you for staying with us for the amazing score! We appreciate your time and hope to welcome you back in the near future.

8/10 Good

Yaneth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Heat in was too high room temperature..
Stayed 3 nights in Mar 2024
Response from Angel on 2024/3/25
Hey Yaneth, Thank you for your feedback! We truly appreciate this, as it will only help us better the operation moving forward. We hope to welcome you back in the near future.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Angel on 2024/3/25
Hey Kennedy, Thank you for the great score and for choosing us as your host! We hope to welcome you back in the near future.

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a fan of AKA properties. I've stayed at the one in Alexandria, Va, and it is excellent. This wasn't as fancy, but it was perfect for my purposes which was an engagement party in Tribeca. The rooms were comfortable and well-fitted. The staff were very nice and helpful. No complaints.
Stayed 2 nights in Mar 2024
Response from Angel on 2024/3/21
Hey Allison, Thank you for sharing your experience with us! We're thrilled to hear that you're a fan of AKA properties. While our property may not have matched the level of luxury you experienced in Alexandria, we're delighted that you found the rooms comfortable and well-fitted for your needs. Our staff takes great pride in providing exceptional service, and we're glad to hear they were friendly and helpful throughout your stay. If you have any further feedback or if there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Muskaan

Stayed 4 nights in Mar 2024
Response from Angel on 2024/4/8
Hey Muskaan, thank you for the amazing score and your time in leaving us a review. We cannot wait to welcome you back in the near future.

2/10 Terrible

Sierra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angel on 2024/3/18
Hery Sierra, Thank you for staying with us at Hotel AKA NoMad. We are sorry to see you providing us a low rating with no feedback but hope we are able to welcome you back in the near future and provide you with a better stay.

8/10 Good

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, my stay was great. The only issue I faced was that the hot water for the shower took a while to heat up.
Stayed 1 night in Mar 2024
Response from Angel on 2024/3/11
Hey Darrell, Thank you for staying with us and for providing us with your feedback. We apologize for any inconveniences faced during your stay and hope to welcome you back in the near future.

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around.
Stayed 4 nights in Mar 2024
Response from Angel on 2024/3/6
Hey Mark, Thank you for the great rating. We appreciate that you chose us for your stay in the city and your time in leaving us a review. We hope to welcome you back in the near future.

10/10 Excellent

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, a very cozy hotel not far from main attractions. Liked everything about it!
Stayed 1 night in Feb 2024
Response from Angel on 2024/2/23
Hey Ekaterina, Thank you so much for the raving review! We appreciate your time and thank you for staying with us. We hope to see you again soon.

10/10 Excellent

kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, and extremely cozy ..
Stayed 1 night in Jan 2024
Response from Angel on 2024/2/22
Hey Kevin, Thank you for leaving such an amazing review. We cannot wait to host you in the near future.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay
Stayed 2 nights in Feb 2024
Response from Angel on 2024/2/19
Hey Joseph, Thank you for taking the time to leave us a great review. We are happy to know you enjoyed your time with us overall. We hope to welcome you back in the near future.

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
There was not much we liked about it. A lot of little things were broken/not working properly (TV volume, shower knob, heat/ac control) all small things but a lot that made a bad impression. There was no place to get a good mean on property. And Valet cost was not communicated. The whole vibe of the place was just off.
Stayed 2 nights in Feb 2024
Response from Angel on 2024/2/19
Hey Jessica, Thank you for sharing your feedback with us, although we're disappointed to learn that your experience did not meet your expectations. We sincerely apologize for the inconvenience you encountered. We will take your feedback into consideration as we continue to improve our amenities and services. We apologize for any miscommunication regarding valet costs. We strive to be transparent about all fees associated with our services, and we will work to ensure that this information is clearly communicated to our guests in the future. We appreciate your candid review, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blake, the Doorman, was fantastic. You can tell the staff at this hotel are hospitality experts. Slept great and comfortable beds. Gym is very small. Dumbells only go to 30lbs and just one bench and treadmill. Worked great for me but only two people could fit in there.
Response from Angel on 2024/2/14
Hey Jacob, Thank you so much for staying with us and your kind words about the property. We appreciate you acknowledging our team, especially Blake. We are lucky to have such an amazing team on board. We hope we are able to host you again in the near future.

10/10 Excellent

Tilak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angel on 2024/2/13
Hey Tilak, Thank you for the amazing score. We appreciate your time and hope we have the chance to welcome you back in the near future.

10/10 Excellent

Bobbi

Business traveler
Liked: Staff & service, property conditions & facilities
Beautifully designed. Lovely staff. Great location.
Stayed 1 night in Feb 2024
Response from Angel on 2024/2/13
Hey Bobbi,Thanks for the amazing review score. We are happy you loved the design and our team took great care of you. We hope to see you back with us soon.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and attentive staff.
Stayed 1 night in Feb 2024
Response from Angel on 2024/2/13
Hey Colin,Thank you for the amazing review. We cannot wait to host you again in the near future.

10/10 Excellent

Shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The team at the AKA Nomad is wonderful! Another great stay in the Empire Terrace Room!
Stayed 1 night in Feb 2024
Response from Angel on 2024/2/13
Hey Shannon, Thank you for your kind words! We are happy to have been able to make your stay special. We cannot wait to have you back.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Angel on 2024/2/8
Thank you for the amazing score!

10/10 Excellent

Margarita

Stayed 1 night in Jan 2024
Response from Hotel AKA NoMad Team on 2024/1/31
Hi Margarita,Thank you for taking the time to give us a review. We hope to welcome you back soon!Best,Hotel AKA NoMad Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel AKA NoMad Team on 2024/1/31
Dear guest,Thank you for taking the time to give us a review. We hope to welcome you back sometime soon! Best,Hotel AKA NoMad Team

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Their front desk and the accommodations were the champ! Unfortunately, I wouldn't come here again due to the bellboy/valet services, one of them are pushover and stubborn. Especially he barged into my vehicle with my guest inside; my guest was confused and scared of who HE was as I came outside to see him moving few inches on an empty parking space. I am the driver. Then he told me to go inside while I am still unpacking my luggage inside car into the trolley. I told him to WAIT three times. It was quiet at that time as well. Too many stories but no. Not good moments with that valet/bellboy around.
Stayed 1 night in Jan 2024
Response from Angel on 2024/2/8
Good afternoon, Matthew,Thank you for your time in posting a review. I am so sorry to hear about your negative experience. If you could please check your email, as I would love to connect.Best,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel AKA NoMad Team on 2024/1/31
Dear guest,Thank you for taking the time to give us a review. We hope to welcome you back sometime in the future.Best,Hotel AKA NoMad Team

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Hotel AKA Nomad Team on 2024/1/23
Dear Chris,Thank you for taking the time to review our Hotel AKA NoMad. We are so glad that you had a pleasant stay with us. Safe travels, and we hope to see you again soon! Best,Hotel AKA NoMad Team

10/10 Excellent

tasuku

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel AKA Nomad Team on 2024/1/23
Dear Tasuku,Thank you for taking the time to review our Hotel AKA NoMad. We are so glad that you had a pleasant stay with us. Safe travels, and we hope to see you again soon! Best,Hotel AKA NoMad Team

10/10 Excellent

Jacquelin

Stayed 3 nights in Jan 2024
Response from Hotel AKA Nomad Team on 2024/1/19
Dear Jacquelin,Thank you so much for your rating. We really appreciate that you took the time out to leave us a review.We look forward to seeing you again at Hotel AKA NoMad.

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Angel on 2024/1/16
Hey John, Thank you for providing us with a post stay rating. We hope you enjoyed your time and that we are able to welcome you back.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Nice hotel in a central location. Walking distance to just about everything. My room had a terrace, and the view of the Empire State Building was priceless. A great place for a weekend away.
Stayed 2 nights in Jan 2024
Response from Angel on 2024/1/15
Hey Andreas, Thank you so much for taking the time to leave such an amazing review. We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. It warms our hearts to know that you enjoyed the views from your terrace and felt well taken care of during your stay. Providing excellent service and creating memorable moments for our guests is what we strive for. We look forward to the opportunity of welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Had a terrace with a great view. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Angel on 2024/1/8
Hey Anonymous, Thank you for the perfect score! We appreciate your time in leaving us this review and choosing us for your time in the city. We cannot wait to have you back with us.

10/10 Excellent

Xiaoping, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would def come back, though the guests next to my room were smoking on the terrace and playing music at 4am but its not the hotels fault that people do not have decency
Stayed 3 nights in Dec 2023
Response from Angel on 2024/1/8
Hey Xiaoping, Thank you so much for the great rating and for your candid review. I am sorry to hear about your neighbors and hope we were able to rectify this in some way during your stay. We cannot wait to have you back with us in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Angel on 2024/1/5
Hey Kathryn, Thank you for the great rating! We appreciate your time and for allowing us to host you. We hope to see you again.