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Reviews of Four Points By Sheraton New York Downtown

3.5 out of 5
Four Points By Sheraton New York Downtown
6 Platt St, New York, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 667 out of 1524 reviews" "
Rating 8 - Good. 424 out of 1524 reviews" "
Rating 6 - Okay. 181 out of 1524 reviews" "
Rating 4 - Poor. 118 out of 1524 reviews" "
Rating 2 - Terrible. 134 out of 1524 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/29
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

6/10 Okay

robyn, Watertown

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We normally stay up by Grand Central but decided to stay in the financial district to try it out. 1st off, our room was tiny! I mean European size tiny. But the front desk staff is great! We requested a car for our ride back to the hotel after the game and they set it right up. When we wanted to change the time they also helped right out. The cleaning staff did a good job but they didn't show up until between 4-5 which was very inconvenient. Housekeeping really should be done in the morning after the guest leaves for the day, at least in my opinion. The bed could use more pillows and the HVAC was broke in our room but we didn't report it. We should have. We simply opened the window to cool the room down. The toliet paper was horrible but the body wash was nice. The free water was also a plus. There was a roof top bar and a Chinese restaurant located in the hotel. We didn't eat at either but we did eat at Felice across the street and the food was delicious! The hotel is located in a very congested area in the financial district, so be careful if you aren't familiar with the area, you can get turned around easily. The subway wasn't far at all and had access to every train we needed and we went all over lol. Overall, it was a pleasant stay but we have decided to stay uptown from now on.
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/28
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear about your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Sandra W.

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/27
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but no refrigerator. Excellent value. Great location. Good staff.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/27
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good and clean!
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/27
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to access metro to get around the city.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/25
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Maria

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/25
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Malik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel is located close to metro station and surrounded by many restaurants. Room was small but clean and comfy.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/23
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for WTC area and great subway links close by for easy access across the city.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/23
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Jykeim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/22
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2/10 Terrible

lorna

Traveled with family
Disliked: Staff & service
**Watch out if you choose pay at hotel option**. I booked pay at hotel & to check in before 8pm. When I arrived from Europe with family I was told they cancelled my booking as they tried to pre charge one nights stay and was declined. I wasn’t aware of this. I was told I was sent an email about this but it was never received. Expedia weren’t aware either it was cancelled. If they had of contacted me I would have given them my new card details. The hotel was now full. Reception staff & supervisor said it’s on small print that they & all hotels in NY can pre-charge if the decide too. Thankfully Expedia found an alternative and honoured the price I had originally secured, despite it taking a few hours to resolve I am grateful for Expedia’s service. I will not stay at Sheraton hotels now after this disappointing experience.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/21
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. Unfortunately, we need to collect the first night's room and tax payment to guarantee your reservation. We will work to ensure a better experience for future stays.

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/20
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Jithendra Reddy, Redmond

Traveled with partner
Liked: Staff & service, amenities
This place was at a walkable distance to many train stations and NYSE, Bull. Parking is only available outside the hotel. Rooms were little small and cramped. Overall a good stay in downtown NYC
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/19
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Ana maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio muy limpio
Stayed 6 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/19
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

jose, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/29
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Christopher

Liked: Cleanliness
excellent staff
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/19
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

RITA, STONEY CREEK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean quiet and the staff were friendly and accommodating. I didn't like the lighting in the room it could have been brighter and the shower head could have been bigger for a nicer shower experience
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 2024/4/19
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/16
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

4/10 Poor

Adnan

Disliked: Staff & service
Very bad
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 2024/4/16
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/19
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
New York City filthiness
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 2024/4/16
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Tanya, Rydalmere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for subway and very quiet for New York
Stayed 7 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/16
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

jino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay while i was visiting home. Definitely recommended.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/15
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot in the financial district to base your work or pleasure trip. Easy walk to the 2/3 lines that take you uptown and then anywhere from there. Really close to all the sights in downtown. Good service team inside willing to help you stash a bag if you get in early or troubleshoot issues with your stay/room/plans.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/20
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/15
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

6/10 Okay

Aaron, New York City

Liked: Cleanliness, staff & service, amenities
It is very hard to open the windows I couldn't figure out how to open the windows to get some fresh air.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 2024/4/14
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised. Very good service, comfortable room, excellent mattress!! Good food, fun bars. Close to subway.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/14
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2/10 Terrible

Senvelia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not properly trained
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/14
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely professional and accomodating.
Stayed 6 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/13
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

S

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the room was very nice, the staff were great too. Only issue i had, which was not the hotel's fault, was the bed was too soft for my taste but that's usual for my travels.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Danica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the free cookies were so good. The ac in the room made a tapping noise that made it hard to sleep.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Rowena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at front desk. Room was a bit small with comfort for two persons, roll away bed a bit small but we made it work.
Stayed 5 nights in Feb 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience, Thanks !
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2/10 Terrible

rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Do not stay here if you are a light sleeper. They are doing construction like 100ft away and the noise is insane. They start at 7am. One night they started at 1am! The front desk said it has been going on for over two years. I asked for ear plugs and they said “that’s a good idea!” No kidding. I did not get any rest and my wife was so upset. I wish the hotel description had mentioned the construction noise. But we were never made aware of it.
Stayed 6 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 2024/4/12
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2/10 Terrible

Gisele

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our flight to NY was canceled after waiting at the airport for over 8 hours with 3 small children. Long story short, tried to get a refund or even credit to reschedule our next trip and was denied.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/9
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

8/10 Good

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very quiet hotel and it’s central to a lot of places and easy to walk to find food places. The staff was accommodating and helpful. My only thing was whenever you shower the water takes forever to drain .
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/9
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Nurys

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/8
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

DESPINA

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel but building safety is rated F.
Stayed 7 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/9
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Louis

Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/28
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Harman

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very friendly and accommodating. The beds were a little soft but having a hard bed is a personal preference so nothing to do with the hotel itself.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/8
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to get to tourist attractions like liberty and Ellis Island and 9/11 memorial museum. Also good location to get to transportation, including subway. The only issue I had was how hot and stuffy it got in our room.
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 2024/4/7
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

FREDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughout my stay at the Sheraton Four Points Hotel in New York City, the Front Desk staff were very courteous and friendly. They were eager to help me and answered my questions kindly! Their service was impeccable and seamless ! So much so, I extended my stay! This level of service is exemplary and definitely exceeded my expectations at every level and this also includes their housekeeping department! And, I will never forget the (The Golden WUISH DUCKHOUSE) where I had the best Peking Duck Ever.! I would absolutely recommend Sheraton Four Points to my friends and family members! Thank you BonVoy FDL
Stayed 6 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/7
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Neeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 6 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/9
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/6
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Aldo, Jamestown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a construction crossing the street and this guys start working 6am. Didn't have a time to take a great rest. I don't blame progress in the city but need to consider another work time for this construction site.
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/6
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 2024/4/6
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

cornilla

Liked: Cleanliness, staff & service, property conditions & facilities
When i go bacm to New York, i will definitely book at this Location again.
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/3
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

6/10 Okay

Justin

Traveled with family
Liked: Staff & service
TV was glitchy & some of the USB outlets didn’t work. Rooms didn’t suppress noise very well. Front desk was friendly.
Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on 2024/4/3
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear about your stay. We will do our best to provide exceptional experience for future stays.