The property is located right in the middle of the floral district so each day when walking to and from subway, we were surrounded by flowers, herbs, fresh live plants-it was stunning! The front desk staff have the true customer-centric culture, each one of them over our 5 nite stay were friendly, helpful, and efficient. An area manager who happened to be onsite personally helped clear up a final nite reservation I made thru Expedia that I messed up. This area manager could have said “too bad” but she fixed it without making me feel bad abt my mess up. While the free breakfast was as expected, the presentation was pleasant and everything was fresh. I would recommend cranking up the AC during service though, it gets awfully hot in dining area when full of people. Housekeeping was good. Rooms were fresh and updated. One of our best hotel stays in many years. And price was very reasonable for NYC. A+ for perfect location in floral district and front desk customer-centric culture.