This felt like a bait and switch. The hotel was under construction and the entire lobby and restaurant and bar were closed. Felt like a prison. The checkin "upgraded" us from our king to a "bigger" room. What a joke. it wasn't bigger just a room with two full beds that felt like they were mattresses bought on sale at kmart before they went bankrupt. She staff were indifferent. Absolutely not worth a grand a night. Expedia should have told us details of the construction before booking. I would have stayed at the four seasons.
Michael
於 2024 年 5 月住了 2 晚
4/10 不太好
AHMET CELALETTIN
團體旅遊, 家庭旅遊
2024年5月12日
不喜歡:住宿環境和硬體
There was a renovation going on…
They should have stop booking rooms under these conditions…
AHMET CELALETTIN
於 2024 年 5 月住了 3 晚
4/10 不太好
Nancy
家庭旅遊
2024年4月14日
不喜歡:員工素質、設施服務和住宿環境和硬體
The hotel lobby and restaurants are all under construction. We were never notified of this ahead of time. In fact, we were getting emails about booking dinner in the restaurant which was not even open. Our room was not ready at 5:45 pm for check in. Instead of the 2 double bed room, we got a one bed and a roll away bed. Secondly, the hot water facet shut off after 30-45 seconds in the bathroom. There was no hot water in the bathtub. When we tried to place our breakfast order Friday evening for Saturday morning, the staff was rude and did not want to take our order. We thought we would have a wonderful weekend bridal shopping for my daughter. The hotel was a huge disappointment.