Terrace/patio
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Reviews of Club Quarters Hotel, World Trade Center

4 out of 5
Club Quarters Hotel, World Trade Center
140 Washington St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 827 out of 1411 reviews" "
Rating 8 - Good. 328 out of 1411 reviews" "
Rating 6 - Okay. 123 out of 1411 reviews" "
Rating 4 - Poor. 70 out of 1411 reviews" "
Rating 2 - Terrible. 63 out of 1411 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ylrico

Liked: Cleanliness, staff & service, property conditions & facilities
Love my visits here
Stayed 2 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on 2024/4/30
Greetings Ylrico.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amenities, very well kept
Stayed 1 night in Apr 2024
Response from Front Desk Team on 2024/4/28
Hello NICOLE!Thanks for choosing Club Quarters!

6/10 Okay

Brian

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from The Front Desk Team on 2024/4/29
Thank you for your response. We appreciate your feedback.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from FD on 2024/4/28
Thank you for your high score, we hope to see you again!

10/10 Excellent

Sunny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice - spacious for NYC, clean, and incredible views. The gym facilities were great. Really good location.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 2024/4/26
Hello SUNNY!Thanks for choosing Club Quarters Hotel!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, amenities
Great staff
Stayed 1 night in Apr 2024
Response from Front Desk Team on 2024/4/26
Hello NICOLE! Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtesy and professionalism of Marsha-Ann, The Guest Experience Manager.
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 2024/4/21
Hello JAMES ! We thank you so much for your recent visit with us here at CLUB QUARTERS WTC - we're so glad you were pleased and felt well taken care of by our very own Marsha-Ann. Certainly she'll be delighted to learn her efforts were so appreciated. We hope to see you again !

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on 2024/4/21
Hello DERICK ! We're so glad you enjoyed your recent visit with us here at CLUB QUARTERS WTC.We hope to see you again !

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from Front Desk Team on 2024/4/19
Hello NICOLE!Thank you so much for your feedback. We look forward to welcoming you again.

10/10 Excellent

alawi

Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 2024/4/20
Hello ALAWI ! We thank you for your recent visit and your valued feedback.We hope to see you again.

4/10 Poor

Stana

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/4/18
Hello STANA ! We're grateful for your recent visit with us here at CLUB QUARTERS WTC.We hope to welcome you back !

10/10 Excellent

Bailey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Club Quarters WTC! It was clean, as described, and staff was kind and helpful. We loved the rooftop bar and terrace. The area was clean and had plenty of options for dining, shopping, sight-seeing, easy access to public transit, etc. Would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Front Desk Team on 2024/4/17
Hello BAILEY!Thank you so much for choosing Club Quarters Hotel! We look forward to welcoming you again soon.

8/10 Good

Sharyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great Views... would stay again, but would need a slightly bigger room :D
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/4/11
Greetings SHARYN ! We're so thankful for your recent visit and your lovely remarks. It's a delight to learn you enjoyed our fabulous location and our stunning views & vistas. That sounds great - simply let us know the room type that best suits your needs for your next visit and we will gladly make suggestions.We hope to see you again !

10/10 Excellent

Madonna, San Gabriel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, close to 911 Memorial, Oculus and subway stations. They also had a rooftop bar that had great views of the city.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/4/11
We're so thankful for your recent visit and your lovely remarks. It's a delight to learn you enjoyed our fabulous location and our stunning views & vistas.We hope to see you again !

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the location of the property. I dislike the rooms the rugs were dirty. I had 2 rooms and they were both the same.
Stayed 7 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/4/10
Hello VICTOR ! We thank you for your recent visit and your valued feedback - we're glad you enjoyed our spectacular location and we hope to see you again !

10/10 Excellent

Natallia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. There was a coffee area around the clock.
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/4/7
Hello NATALLIA ! We are so grateful for your recent visit with us here at CLUB QUARTERS WTC - we're so glad you were pleased with your stay and enjoyed our amazing Coffee Bar ! We hope to welcome you back !

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Lobby and common area was overwhelmed with the smell of Marijuana!! The 6th floor hallway had the smell of cigarette smoke. I thought this was a no smoking property. Very annoying and disappointing!
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 2024/4/5
Greetings James,Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on 2024/4/3
Hi there NICOLE ! Thanks so much for your recent visit with us here at CLUB QUARTERS WTC - we're glad you were pleased and felt well taken care of by our amazing Team.Please visit again !

10/10 Excellent

Alice Correa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Bedroom was good and convenient. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/4/3
Hello ALICE ! We're so glad you enjoyed your recent visit with us here at CLUB QUARTERS WTC - we are delighted to learn all was well and we hope to see you again !

10/10 Excellent

Alden

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go-to hotel. Great staff and service and always comfortable. Great location for traveling anywhere in the city.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/4/3
Greetings ALDEN ! We thank you for your lovely remarks and of course for being a valued returning guest ! We hope to see you once again !

10/10 Excellent

Sofiia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Front Desk Team on 2024/4/4
Hello SOFIIA!Thanks for choosing Club Quarters Hotel :)

10/10 Excellent

Fawna Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been better to have fresh towels daily, but the location was fabulous!
Stayed 3 nights in Mar 2024
Response from Front Desk Team on 2024/4/2
Hello FAWNA,Thank you so much for choosing Club Quarters Hotel!

10/10 Excellent

Alanna, Winnipeg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in my new favourite district in which to stay while vacationing in NYC. The Club Quarters downtown is perfectly located, quiet yet close to so many different attractions and is within easy walking distance to many subway lines. The hotel’s special touches such as free bottled water, a gourmet coffee machine in the comfortable main floor lounge, not to mention the 20th floor terrace, made our stay extra special. I cannot wait to go back!
Stayed 6 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/31
Greetings ALANNA ! Thanks so much for taking a moment to review your experience here with us at CLUB QUARTERS WTC - we're so glad you enjoyed your visit ! Yes, please do come back !

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. I like the free water bottle filling stations. Overall was happy with our stay.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/31
Hi there KIMBERLY ! We're so glad you enjoyed your visit with us and were well taken care of by our amazing Team.We hope to see you again !

10/10 Excellent

RICARDO LEON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, excelente hotel
Stayed 7 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/30
Greetings RICARDO ! We're so glad you were pleased with your recent visit with us and enjoyed our fabulous downtown location.Please visit again.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean and tidy. The coffee and water station is a great option, really convenient and saves buying water all the time. Really close to the world trade centre memorial and walkable to battery park for Statue of Liberty.
Stayed 4 nights in Mar 2024
Response from We hope to see you again on 2024/3/29
Hi there TERESA ! We're so glad you enjoyed your visit and took fine advantage of our very popular complimentary Coffee/ Tea/ Water Bar !

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the filtered water bottles and dispenser in the hallways. And it is close to where I need to go for work.
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/29
Hi there TRACEY ! We're so glad you were pleased with your recent visit and we hope to see you again !

4/10 Poor

Winyu

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was stinky and old I can see a lot of wallpaper ripped out Carpet was dirty I can see clearly how dirty was Staffs were nothing I felt appreciated Only good location walkable I give 2 stars Never come back !!
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/3/26
Greetings Winyu,Thank you for your response. We appreciate your feedback.

10/10 Excellent

Fabiella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was amazing and the lounge area was amazing
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/29
Hi there FABIELLA ! We're so glad to hear that you were pleased with your stay with us here at CLUB QUARTERS WTC.Yes, we're so proud of our View of The World Terrace & Lounge ! Please visit again !

10/10 Excellent

HUSSAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/18
Greetings Hussain.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Rohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, excellent staff and service!
Stayed 5 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/11
Thank you for the amazing score you gave us. We hope you plan to visit us soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/11
Thank you for the amazing score you gave us. We hope you plan to visit us soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Lawrence

Stayed 2 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/29
Hi there LAWRENCE ! We're so glad you enjoyed your recent visit with us here at CLUB QUARTERS WTC.We hope to see you again !

8/10 Good

Desta

Liked: Cleanliness, staff & service, property conditions & facilities
Could not have a better location or staff BUT the website descriptions need to be updated. It SAYS there are TWO restaurants on site and that they serve breakfast. In fact there are NO restaurants. There is also absolutely no late check out. On the plus side the room is like a small apartment, including a separate area with a couch and desk and second TV. Our room overlooked the 9-11 Memorial site, directly. Very walkable to Wall Street, the NY Stock Exchange, 9-11 Memorial, Trinity Church, etc. Overall, aside from an easy breakfast, this was a stellar find!
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/9
Hello Desla - we're so glad you took a moment to review your recent experience here at CLUB QUARTERS WTC - we're glad you enjoyed our spectacular downtown neighborhood. Kindly note that our website indicates a restaurant and bar both which we have - Morton's Steakhouse on the Main Lobby Level and our View of the World Terrace & Bar on our 20th flr - however neither serve breakfast. We do gladly offer late checkouts upon availability - complimentary luggage storage is also a popular option. Please visit again !

8/10 Good

Mark

Stayed 2 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/29
Hi there MARK ! We thank you very much for your recent visit and your valued feedback - we're glad you were pleased and we hope to see you again !

10/10 Excellent

Lisa, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Michael, Overnight Guest Experience Manager on 2024/3/8
Hey there LISA ! Thanks so much for your recent stay with us here at CLUB QUARTERS WTC and for your Perfect Scoring ! We're so glad you were pleased and we surely hope to see you again !

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 2024/3/6
Thank you for your your perfect score. We appreciate your feedback.

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, we did ask for daily cleaning but did not see anyone during our stay
Stayed 2 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on 2024/3/6
Greetings Samantha,Thank you for the amazing score you gave us. We do value your feedback. Hopefully, you will come back and visit us again. Have a wonderful day!

4/10 Poor

Georgiana

Traveled with family
Disliked: Staff & service, amenities
Poor treatment from staff.
Stayed 3 nights in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/3/5
Thank you for your feedback.

10/10 Excellent

CLAUDIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos hospedados por 4 noches, nuestra estancia fué muy agradable , el personal fué muy amable y la habitación muy cómoda y de muy buen tamaño con bastante espacio, el hotel también tiene hermosas vistas y está cerca de muchos lugares de interés.
Stayed 4 nights in Feb 2024
Response from Team WORLD CENTER HOTEL on 2024/3/3
Hi there CLAUDIA ! We appreciate your recent visit here with us at CLUB QUARTERS WTC - we're so glad you were delighted and we surely hope to see you again !

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/2/27
Hello JODY!We are so looking forward to welcoming you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/2/28
Hi JOHN ! Thanks so much for your recent stay and your valued feedback.We hope to see you again !

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we had a fridge and microwave in our room—we got to enjoy some leftovers and bakery goods because we had that option. Also loved the water bottle refill stations. The staff is friendly and efficient-and the checkin kiosks are so easy and fast. Will be back here!
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 2024/2/26
Thank you for your perfect score.We appreciate your feedback.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great facilities.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 2024/2/26
Thank you for your perfect score.We appreciate your feedback.

10/10 Excellent

shams

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Team Club Quarters WTC on 2024/2/27
Thank you for the perfect score you gave us. We hope that you visit us again. Have a wonderful day!

10/10 Excellent

Vantrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying here!
Stayed 1 night in Feb 2024
Response from Front Desk Team on 2024/2/26
Thank you for your perfect score.We appreciate your feedback.

8/10 Good

John

Stayed 4 nights in Feb 2024
Response from Front Desk Team on 2024/2/26
Thank you for your high score.We appreciate your feedback.

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring the area around the 9/11 Memorial. The staff was super friendly and helpful. everything was clean in the hotel. There's construction and baricades around the area which take away from the atmosphere though expected. Plenty of options for meals and interesting sculptures and parks.
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/2/24
Hi there INGRID ! We thank you so much for taking a moment to review your recent experience here at CLUB QUARTERS WTC - we're glad you enjoyed the neighborhood, yes, under a fair bit of construction including our forthcoming neighbor: WTC Tower 5 ! Please visit again !

10/10 Excellent

Meghan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights in a 1 bedroom with a kitchenette with my 2 kids. The room was excellent for us with the space, and the fridge and microwave were very convenient. There is no traffic noise based on where the hotel is but we did have some noise from the rooms next to us when in the hall. There are a Whole Foods & Target walkable distance if you like to pickup food for your room like me. Coffee in the lobby was always available and the staff were friendly and very helpful when we had questions. The only negatives I found was I didn’t like the bed directly next to the door, hallway noise was rough when our neighbors were outside talking and sneaking out for coffee while my daughter slept didn’t allow me to keep the light from the hall. We had one tv not working properly and the living room didn’t get as warm as the rest of the room, but they were not deal l breakers. The room had some minor things that needed attention such as peeling wallpaper, but it was clean and comfortable. Overall I would stay again if traveling to the WTC area.
Stayed 3 nights in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/2/24
Hi there MEGHAN ! We thank you so much for taking a moment to review your recent stay with us here at CLUB QUARTERS WTC. We're so glad you were delighted - we're so glad to share your lovely remarks with out Team.Please visit again,

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel have plenty of common areas ideal for working with your laptop comfortably. The personnel was kind and attentive. The coffee machine at the lobby is a nice addition. The room was spacious for NYC standards. They were clean and supplied. This is a business trip oriented hotel, so no “extras” are provided, but it’s a good option.
Stayed 2 nights in Feb 2024
Response from Team CLUB QUARTERS WTC on 2024/2/21
Hello DAVID ! We're grateful for your recent visit with us here at CLUB QUARTERS WTC - we're so glad you were pleased and we surely hope to see you again. Kindly note that we offer multiple complimentary amenities such as the Coffee/ Tea Water bar, our fully equipped Fitness Center, our rooftop observation deck, etc.Please visit again !