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Reviews of Yun Estate Hotel

4 out of 5
Yun Estate Hotel
No. 18, Ln. 79, Danjin Rd., Tamsui Dist, New Taipei City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 72 out of 114 reviews" "
Rating 8 - Good. 27 out of 114 reviews" "
Rating 6 - Okay. 11 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 2 out of 114 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Huanlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Excellent hotel ! We will come back again ！
Stayed 2 nights in Jan 2024

10/10 Excellent

Xiaowen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good! Super clean with large rooms
Stayed 1 night in Jan 2024

8/10 Good

CHEUK YUNG

Stayed 2 nights in Dec 2023

10/10 Excellent

Chan Lu

Stayed 1 night in Sep 2023

10/10 Excellent

NIEN-NING

Stayed 1 night in Jun 2023

8/10 Good

Spencer K L

Stayed 4 nights in May 2023

8/10 Good

Chien Yun

Liked: Property conditions & facilities, room comfort
幫媽媽預定住宿，由於是生日當天入住，先前兩周和前一天都有特別打給飯店提醒，也確認有生日蛋糕的提供。但後來卻還是發生表示來不及準備隔天補的狀況。雖然並不是太嚴重的問題，但是因為這間飯店的價格偏高，加上我其實都有事前提醒，關於飯店服務人員對於客戶需求的部分，覺得可以再加強。
Stayed 1 night in May 2023
Response from 客務部經理 on 2023/6/4
親愛的貴賓您好，我們已針對您提出的情況針對相關部門同仁進行檢討，對於同仁的缺失我們非常抱歉。我們已要求部門主管給予改進報告並加強同仁教育訓練。再次對於造成您的困擾我們深感抱歉。感謝您撥空給予回饋，讓我們發現問題並立即改進。若再有機會為您服務希望可以給予您更好的住宿體驗，謝謝您，祝您順心。

10/10 Excellent

Wing YanWenna

Stayed 4 nights in May 2023

8/10 Good

Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from 蘊泉庄客務部 on 2023/5/25
親愛的貴賓您好，感謝您撥空給予評論，希望之後還有機會為您服務，祝您順心。

10/10 Excellent

Stephenson

Stayed 1 night in Mar 2023

10/10 Excellent

nai chung

Stayed 1 night in Mar 2023

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so helpfull people even hotel executive supervisor helped carrying our luggages.!
Stayed 2 nights in Feb 2023

10/10 Excellent

Dongping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and high quality service from staffs, spacious and simple elegant rooms.
Stayed 1 night in Feb 2023

8/10 Good

Chun Kit Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic play room for children
Stayed 1 night in Feb 2023

10/10 Excellent

Chia hung

Stayed 1 night in Jan 2023

10/10 Excellent

Ke Jun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Nov 2022

10/10 Excellent

Ronald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is amazing and we've been to some of the world's best hotel. The rooms are nice and big, the service has been nothing but amazing (they stand up to greet you, they try to accommodate you when it's too early to check in). I gave the location a 3 because it isn't convenient for food and even though it's on the first stop on the lrt to get to the mrt, it isn't close to the mrt. But we choose this location as it is close to my wife's family home. Breakfast was also top notch
Stayed 4 nights in Nov 2022

10/10 Excellent

CHI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxing hotel. Unfortunately some common areas closed due to covid but a lovely stay.
Stayed 1 night in Dec 2021
Response from YunEstateHotel FO. Dept. on 2022/1/5
Thank you for the cozy comment. We are sorry that some facilities are closed due to the covid; however, we are extremely happy that you still like the staying here. Looking forward to serving you again in the future. :)

10/10 Excellent

Ava

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room is very spaces :)
Stayed 1 night in Dec 2021
Response from FD Dept. Cassandra Lin on 2021/12/4
Thank you for the comment. We're looking forward to serving you once again. :)

10/10 Excellent

Li-ching

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 客務部 Cassandra Lin on 2020/1/20
您好，早安。 謝謝您的回覆，您的評論對我們是極大的幫助。 期許未來仍有機會再次為您服務。 祝您順心

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful, and the facilities were great! Wished they could have had more variety in terms of breakfast, as we were served the exact same menu 2 days in a row. But otherwise, very great experience!
Stayed 2 nights in Dec 2019
Response from YUN ESTATE HOTEL on 2019/12/28
感謝您選擇入住蘊泉庄，我們會再與餐飲主管討論早餐菜色的多元可能性，期待有機會再次為您服務，謝謝您

4/10 Poor

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from 客務部 Cassandra Lin on 2019/9/15
謝謝您給予的回饋，很抱歉沒有給您一個完美的入住體驗，希望您能給予我們機會，期待下一次再為您服務。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

FAI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
房間寬敞整潔，員工服務良好，附近較偏僻，交通略不便，另只有浴室沒有掛衣服的鈎等小事情。
Stayed 1 night in Sep 2023

8/10 Good

GuanHua

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
床看起來舒服，但真的太硬了，枕頭很硬支撐力也不好。整體環境不錯，但床的品質跟不上，可惜了。
Stayed 2 nights in Jun 2023

10/10 Excellent

SHU WEN

Stayed 1 night in Jun 2023

10/10 Excellent

On Yee

Stayed 1 night in Jun 2023

10/10 Excellent

YUNG TSUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的體驗
Stayed 1 night in Apr 2023

10/10 Excellent

Siu hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
質素極高的酒店
Stayed 1 night in Mar 2023

10/10 Excellent

Kwan Yin

Stayed 1 night in Mar 2023

6/10 Okay

Li chuan

Stayed 1 night in Mar 2023

10/10 Excellent

CHUANG HSIU CHIN

Stayed 2 nights in Feb 2023

10/10 Excellent

YILING

Traveled with family
Liked: Cleanliness, staff & service
房間床太硬~ 早餐餐點送到房間服務很棒,但只有中西式可選,沒有更細項的選擇,有很多不吃食物,根本都不會碰,造成浪費.
Stayed 1 night in Feb 2023

8/10 Good

WOONG BUM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

CHENG Tzung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間大 溫泉讚 有點空
房間很大 乾淨 溫泉很棒 房間有點空 很多空的抽屜 榻榻米房間應該要放幾個軟墊 早餐豐盛好吃
Stayed 1 night in Feb 2023

10/10 Excellent

i hsuan

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
CP值不太高的飯店 餐點也很普通
Stayed 1 night in Dec 2022

10/10 Excellent

YING CHUN

Stayed 1 night in Dec 2022

4/10 Poor

SUNG CHING

Liked: Property conditions & facilities
Disliked: Cleanliness
衛生打掃很差 停車帶位的指揮人員非常棒，每個服務人員態度都很好，希望能改善異常應變
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬體(藍芽音箱和電視)設備稍嫌老舊 浴室的阻隔水流效果也有點需要改善(關起來還是水會漏出來) 但整體居住舒適感還是很棒的
Stayed 2 nights in Dec 2022

10/10 Excellent

Ming Wai Anita

Stayed 1 night in Dec 2022

10/10 Excellent

CHIA wen

Stayed 1 night in Nov 2022

10/10 Excellent

Kang Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

yachun

Stayed 1 night in Nov 2022

8/10 Good

Chun-Pin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Chun Yu

Stayed 1 night in Nov 2022

8/10 Good

Chun-Pin

Stayed 1 night in Nov 2022

8/10 Good

Yi Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

HSINYI

Stayed 1 night in Oct 2022
Response from 蘊泉庄客務部 on 2022/10/30
親愛的貴賓您好，感謝您撥空給予評論，您的評方是我們繼續努力最大的動力，非常感謝您。希望以後還有機會為您服務，祝您順心

10/10 Excellent

HSUANHAO

Stayed 2 nights in Sep 2022
Response from 蘊泉庄客務部敬上 on 2022/10/8
親愛的貴賓您好，感謝您撥空給予評鑑，您的評鑑是我們繼續努力最大的動力，非常感謝您。希望以後還有機會為您服務，祝您順心