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Reviews of New Taipei Hot Spring Hotel

3.5 out of 5
New Taipei Hot Spring Hotel
No.491-1, Zhongzheng Rd, Xindian District, New Taipei City

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 198 reviews" "
Rating 8 - Good. 94 out of 198 reviews" "
Rating 6 - Okay. 29 out of 198 reviews" "
Rating 4 - Poor. 6 out of 198 reviews" "
Rating 2 - Terrible. 2 out of 198 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

??

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was good to stay, but wifi was unstable and slow.
Stayed 5 nights in Mar 2024

8/10 Good

Shawna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

howchee, Bayan Lepas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

ALAN, SIMPSONVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
wife and i and 2year old and 3 year old had the japannese room. matress on the floor so safe for the kids. nice hot spring tub for the kids to play in.
Stayed 2 nights in Mar 2023

4/10 Poor

Ron, WELLESLEY

Stayed 1 night in Dec 2022

6/10 Okay

Shauna

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not the best stay
On hotels.com app, it said breakfast for 2, but upon arriving they said no breakfast but we still paid the price for the room with breakfast. staff only checked 1 vaccine card, not the other guest...? Room was fine, though there's a bright green exit sign inside the room which bothered my sleeping. Power went out, but when it came on staff never turned on hallway lights or the wifi, so was without promised wifi for a couple hours, never being returned before checking out.
Stayed 1 night in Dec 2021
Response from Luna on 2021/12/12
We do apologize if there's any misunderstanding. Please take a look of your reservation email, on the booking form it shows "room only", which means "breakfast excluded", it also means you have only paid for room, just the room! We also would like to apologize any discomfort has caused during your staying! In future we will remind to all our guests while checking in, if any confusion or problem occur, please let us know soon as possible, so we can make arrangement right away, because we wished all our guests able to have a wonderful experience here with us!

6/10 Okay

Randall

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfy rooms
Japanese style Rooms were nice, clean and very comfortable. The breakfast was cold but their coffee was decent. There is restaurants and convenience stores in the area.
Stayed 1 night in Feb 2020
Response from 訂房組 on 2020/2/18
Thank you very much for your valuable comment!

8/10 Good

Grace, Ann Arbor, Michigan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience staying in this hotel. The mirror in bathroom is heated.
Stayed 1 night in Oct 2019
Response from Reservation Dep. on 2019/11/1
Thank you very much for your valuable comment!

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from 訂房組 on 2019/10/24
謝謝您的評論, 期待您下次的到來~

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019
Response from 訂房組 on 2019/8/27
謝謝您的評論, 期待您下次的到來~

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very nice hotel and comfortable.. just a bit trouble as need to take taxi to train station but overall very nice hotel
Stayed 1 night in Dec 2018
Response from Reservations Department on 2019/1/8
Thank you very much and hope you had the good trip memory here ^^

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean big room. 👍
I’d been staying with family during my visits in the past many years, I decided not to impose on them this time so I booked this hotel which is a 10 minute or less walk to their house. I’d walk to the market every morning.(20 to 30 minute walk, depending on how many times I stop to look and shop at all the store front vendors. I love that. I was surprised to see how roomy the western style room was. Big bathroom, nice big and clean tub with separate shower. Traditional Chinese breakfast, with American coffee, latte and hot soybean milk. Front desk people are very helpful. I have zero complaint. Fast WIFI connection.
Stayed 1 night in Oct 2018
Response from 訂房組 on 2018/10/18
thank you for your comment :)

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good breakfast buffet. Great cleaning service. Hot springs are very nice.
Stayed 6 nights in May 2018
Response from 訂房組 on 2018/6/13
Thank you very much and hope you had the good trip memory here ^^

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Don't bother with the included breakfast
Don't bother having the included breakfast. It's stone cold from the minute it is put out at 6:30am
Stayed 6 nights in Mar 2018
Response from Reservations Department on 2018/3/27
We're so sorry about this situation, thanks for your cherish feedback and we'll improve to provide higher quality for guests!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Noise is the problem
I could hear clearly the conversation from the people next door in the early morning hours while I was asleep
Response from Reservations Department on 2017/4/5
Thanks for your cherish feedback, we'll improve to provide higher quality for guests!

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot Spring in Dapinglin Taipei!
hotel is around 10mins walk from the train station room had a nice bathroom, including an area to soak yourself hot spring water

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big spacious hotel suitable for family with three
The room was spacious enough for two queen bed and an infant bed. Bathroom is also big and spacious with a big bathtub for Hotspring water soaking. View from the window was not great though we are on the 13th floor cos of the many constructions in the surrounding. But construction noise can't be heard and it was quiet enough to sleep at night. MacDonald is just nearby so can pop by for a supper.

8/10 Good

Nanji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & clean hotel
clean room and great service. Close to some of the industrial parks/business areas outside Taipei.

8/10 Good

Catherina, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with hot spring and big rooms
I stayed four nights attending a convention meeting in the city.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing experience
The hotel was very nice and relaxing. Silent and peaceful, just what you want out of a hotel. There was construction outside, but it was barely noticed and occurred only during the day.

8/10 Good

Yan Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pi Hsiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

wingyat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Lin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
溫泉水有泥沙
可能是取得溫泉水源比較下游，不管是水龍頭出水或是浴缸、蓮蓬頭，出來的水都有泥沙和雜質。能再濾過後會比較有品質。
Stayed 1 night in Jan 2024

6/10 Okay

Hiromi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Yen Ting

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
隔音不好，入住的兩天，都會有人在交誼廳大聲聊天，還聊到將近1點，同行友人被吵到無法入睡
Stayed 2 nights in Dec 2023

8/10 Good

Wang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sangmin

Stayed 2 nights in Dec 2023

8/10 Good

宛儒

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
商務人士的選擇，因為工作住了五天，飯店空間很舒服，寬敞，三樓外面還可以洗衣服和烘衣服。附近買東西也都很方便，出門左轉就是麥當勞，從大坪林捷運走路約10分鐘。打掃阿姨蠻用心的。
Stayed 5 nights in Dec 2023

10/10 Excellent

Winnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很舒適的酒店，只是早餐的食物選擇比較少，另外捷運站到酒店也不近，但整體而言酒店是可以的，有機會會再次入住

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的選擇
有溫泉，房間大
Stayed 1 night in Nov 2023

10/10 Excellent

CHIA HUNG

Stayed 1 night in Nov 2023

8/10 Good

碧芳

Traveled with family
空間很大，地理位置很優,CP值高
Stayed 1 night in Nov 2023

8/10 Good

HAN FANG

Stayed 1 night in Oct 2023

10/10 Excellent

I

Stayed 1 night in Oct 2023

10/10 Excellent

Takafumi

Stayed 1 night in Oct 2023

6/10 Okay

LI HSIANG

Stayed 1 night in Oct 2023

10/10 Excellent

CHENG FU

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Lin

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
整潔度需要改善
房務整潔度需要改善
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
郊外の温泉宿
　台北の郊外の温泉宿です。台北のホテルに飽きたら、良いと思います。交通の便もまあまあです。部屋は広くて快適でした。温泉は無色透明で温まると思います。朝食は台湾料理が中心でした。飲み物がもう少し充実しているとさらに良かったです。
Stayed 1 night in Sep 2023

8/10 Good

Man

Liked: Cleanliness, property conditions & facilities
温泉好，房大空間多，所以性價比高。但員工服務差，交代少，問好似打擾了他們。等是冇限期的。
Stayed 2 nights in Aug 2023

10/10 Excellent

PEI FANG

Stayed 1 night in Aug 2023

8/10 Good

MASANOBU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
徒歩10分以内でマック、吉野家、コメダ珈琲、モス。 徒歩30秒でファミマ。
Stayed 3 nights in Aug 2023

10/10 Excellent

TINGYA

Stayed 1 night in Aug 2023

8/10 Good

min-hsin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
停車場進出不便
房間大且乾淨,無霉味.但是停車場進出不便,進出規則未事先說明,造成塞車
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Air conditioning is very poor
I do not understand the excuse made by the staffs about the poor air condition. They said too many guests check-in and Taipei's weather in this summer was hotter than ever. Have anyone with similar experience in other Taipei Hotels?
Stayed 2 nights in Jul 2023