Aparthotel

The Eleanor New Orleans

Luxury aparthotel with a seasonal outdoor pool and a 24-hour front desk

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Family Condo, 4 Bedrooms | Living area | 55-inch Smart TV with cable channels, streaming services

Premium Condo, 4 Bedrooms, Patio, City View | Terrace/patio

Premium Condo, 5 Bedrooms, Pool View | Private kitchen | Full-size fridge, microwave, oven, stovetop

Standard Condo, 4 Bedrooms, Private Bathroom | Living area | 55-inch Smart TV with cable channels, streaming services

Overview
Prices
Location
Amenities
Policies

Wonderful

Popular amenities

Hot Tub
Dryer
Washer
Pool
Kitchen
24/7 front desk

NT$15,102 total

includes taxes & fees

Aug 18 - Aug 19

Room options

55-inch Smart TV with cable channels, streaming services

Traditional Condo, 4 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Premium Condo, 5 Bedrooms, Balcony

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

5 bedrooms
Sleeps 14
4 King Beds, 2 Queen Beds and 1 Queen Sofa Bed

Premium Condo, 4 Bedrooms, Patio

Highlights

Patio

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Premium Condo, 4 Bedrooms, Patio, City View

Highlights

Patio

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Premium Condo, 5 Bedrooms, Balcony

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

5 bedrooms
Sleeps 14
4 King Beds, 2 Queen Beds and 1 Queen Sofa Bed

Premium Condo, 5 Bedrooms, Pool View

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 14
5 King Beds and 2 Queen Sofa Beds

Standard Condo, 3 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

3 bedrooms
Sleeps 8
3 King Beds and 1 Queen Sofa Bed

Premium Condo, 5 Bedrooms, Terrace, City View

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 14
5 King Beds and 2 Queen Sofa Beds

Family Condo, 4 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Grand Condo, Multiple Bedrooms, Connecting Rooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

7 bedrooms
Sleeps 18
7 King Beds and 2 Queen Sofa Beds

Traditional Condo, 3 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

3 bedrooms
Sleeps 10
3 King Beds and 1 Queen Sofa Bed

Premium Condo, 5 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 12
5 King Beds and 1 Queen Sofa Bed

5 bedrooms, blackout drapes, free WiFi, bed sheets

Traditional Condo, 3 Bedrooms, Roll-in Shower

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

3 bedrooms
Sleeps 10
3 King Beds and 1 Queen Sofa Bed

Classic Condo, 4 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Standard Condo, 3 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

3 bedrooms
Sleeps 8
3 King Beds and 1 Queen Sofa Bed

Superior Condo, 6 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

6 bedrooms
Sleeps 16
5 King Beds, 2 Queen Beds and 1 Queen Sofa Bed

Premium Condo, 4 Bedrooms, Patio, City View

Highlights

Patio

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Grand Condo, Multiple Bedrooms, Accessible, Connecting Rooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

7 bedrooms
Sleeps 18
7 King Beds and 2 Queen Sofa Beds

Standard Condo, 3 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

3 bedrooms
Sleeps 8
3 King Beds and 1 Queen Sofa Bed

Family Condo, 4 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

4 bedrooms
Sleeps 12
3 King Beds, 1 Double Bunk Bed and 1 Queen Sofa Bed

Traditional Condo, 3 Bedrooms, Roll-in Shower

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

3 bedrooms
Sleeps 10
3 King Beds and 1 Queen Sofa Bed

Family Condo, 4 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

4 bedrooms
Sleeps 12
3 King Beds, 2 Queen Beds and 1 Queen Sofa Bed

Traditional Condo, 4 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

4 bedrooms
Sleeps 10
4 King Beds and 1 Queen Sofa Bed

Standard Condo, 4 Bedrooms, Private Bathroom

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

4 bedrooms
Sleeps 8
4 King Beds and 1 Queen Sofa Bed

Family Condo, 5 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 14
4 King Beds, 1 Double Bunk Bed and 1 Queen Sofa Bed

Superior Condo, 5 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 12
5 King Beds and 1 Queen Sofa Bed

Superior Condo, 5 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 12
5 King Beds and 1 Queen Sofa Bed

Premium Condo, 5 Bedrooms

Highlights

Separate dining area

Separate sitting area

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Dishwasher

Smart TV

Washer/dryer

5 bedrooms
Sleeps 14
4 King Beds, 2 Queen Beds and 1 Queen Sofa Bed

About the neighborhood

222 Loyola Ave, New Orleans, LA, 70112

What's nearby

Canal Street - 3 min walk - 0.3 km
Bourbon Street - 6 min walk - 0.6 km
Caesars Superdome - 8 min walk - 0.7 km
Smoothie King Center - 11 min walk - 1.0 km
Caesars New Orleans Casino - 15 min walk - 1.3 km

Getting around

Tulane Stop - 1 min walk
New Orleans Union Passenger Terminal - 13 min walk
Louis Armstrong New Orleans Intl. Airport (MSY) - 24 min drive

Restaurants

‪Fiery Crab Seafood Res - ‬3 min walk
‪Monkey Board - ‬2 min walk
‪Chapter IV - ‬2 min walk
‪Cajun Mikes Pub 'N Grubb - ‬6 min walk
‪Ruby Slipper Cafe - ‬5 min walk

About this property

The Eleanor New Orleans

Luxury aparthotel with a seasonal outdoor pool and a 24-hour front desk

A hot tub, a seasonal outdoor pool, and concierge services are available at this aparthotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a dining area.

The Eleanor New Orleans offers 31 accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 55-inch Smart televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains.

A seasonal outdoor pool and a hot tub are on site.

Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

Languages

English

Similar properties

Pool
Kitchen
Washer
Dryer

Property amenities

Pool/Spa

Hot tub
Pool loungers
Pool umbrellas
Seasonal outdoor pool

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
RV/bus/truck parking (surcharge) on site
Wheelchair-accessible parking available

Kitchen

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Freezer
Full-sized refrigerator/freezer
Ice maker
Microwave
Oven
Paper towels
Stovetop

Bedrooms

5 bedrooms
Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Living spaces

Separate dining area
Separate sitting area

Entertainment

55-inch smart TV with cable channels
Streaming services

Laundry

Laundry facilities
Washer/dryer

Climate control

Air conditioning
Ceiling fan
Heating

Pets

Pet friendly
2 pets total
Fee: USD 135 per accommodation per stay
Service animals exempt from fees

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Area rugs in public areas
Area rugs in room
Elevator (40 inch wide door)
Hardwood flooring in public areas
Smooth flooring in room
Stair-free path to entrance
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Designated smoking areas (fines apply)

Services and conveniences

24-hour front desk
Blackout drapes
Concierge services
Guidebooks
Restaurant dining guides
Tour and ticket assistance

Location highlights

In a business district

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

31 units
Renovated - February 2024
Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 21

Check-out

Check-out before 10:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 5.1 percent for credit card payments

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your government-issued photo ID after booking

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Access code, staffed front desk

Pets

Pets allowed for an extra charge of USD 135 per accommodation, per stay

Service animals are welcome, and are exempt from fees

2 total pets

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Pet fee: USD 135 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 5.1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 24-XSTR-05505

We should mention

The seasonal pool will be open from April 01 to September 30

Pool access available from 8:00 AM to 10:00 PM

Parking height restrictions apply

Children under 18 years old are not allowed in the swimming pool or hot tub without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Eleanor Orleans Orleans

The Eleanor New Orleans Aparthotel

The Eleanor New Orleans New Orleans

The Eleanor New Orleans Aparthotel New Orleans

Frequently asked questions

Does The Eleanor New Orleans have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at The Eleanor New Orleans?

As of 2025/8/7, prices found for a 1-night stay for 2 adults at The Eleanor New Orleans on 2025/8/18 start from NT$5,058, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Eleanor New Orleans pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of USD 135 per accommodation, per stay. Service animals are exempt from fees.

What time is check-in at The Eleanor New Orleans?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Eleanor New Orleans?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Eleanor New Orleans located?

Located in New Orleans Central Business District, this luxury aparthotel is within a 5-minute walk of Canal Street and Saenger Theatre. Bourbon Street and Caesars Superdome are also within 15 minutes. Tulane Stop is only a 2-minute walk and Canal at South Rampart Stop is 4 minutes.

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The Eleanor New Orleans Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Clemon

2025/7/8

Liked: Cleanliness, property conditions & facilities

My stay was enjoyable!

Stayed 4 nights in Jul 2025

10/10 Excellent

Evan Roosevelt

2025/7/2

Liked: Cleanliness, amenities, property conditions & facilities

Great location distance to everything. Good amenities. Rooms, kitchen, and everything was great.

Stayed 4 nights in Jun 2025

10/10 Excellent

Nour

2025/7/29

Liked: Cleanliness, property conditions & facilities, communication

This was a beautiful place with great amenities. The unit was very clean with updated bathrooms and kitchen. It’s a perfect place to stay if you have a large group. I would definitely do it again. The only issue is that if you need anything you have to message management and wait until they get back to you. However, they are generally pretty responsive.

Stayed 2 nights in Jul 2025

10/10 Excellent

Penny

2025/7/16

Liked: Cleanliness, amenities, property conditions & facilities

Being in walking distance to pretty much everything especially Bourbon St and transportation. The room was nice and spacious. Only issue for me personally is the lack of communication is definitely something I dislike. I love the atmosphere of the rental including the rooftop pool area.

Stayed 6 nights in Jul 2025

6/10 Okay

Nello

2025/6/16

Liked: Cleanliness, property conditions & facilities

Property was very clean and spacious however there were no curtains in the living area so you couldn’t see the TV due to the sun coming through the window

Stayed 7 nights in Jun 2025

10/10 Excellent

Nicola

2025/4/7

Liked: Cleanliness, amenities, property conditions & facilities, communication

Awesome property manager! Clean space, plenty of room for a party of 7 adults. I would highly recommend!!

Stayed 4 nights in Apr 2025

8/10 Good

Daniel

2025/5/6

Liked: Cleanliness, amenities, property conditions & facilities, communication

The Condo was very clean and good location. I would recommend blinds getting installed in the main area to block the sun in the afternoon. The street noise was a little loud at night but that is to be expected for NOLA. Over we would stay here again.

Stayed 5 nights in May 2025

10/10 Excellent

Angela

2024/12/11

Liked: Cleanliness, room comfort, communication

The stay at the Eleanor was amazing, my family and I really enjoyed our stay there

Stayed 4 nights in Dec 2024

10/10 Excellent

Conchita

2025/7/8

Liked: Cleanliness, amenities, property conditions & facilities

I had a wonderful experience this pass weekend. The directions they give you are clear and thorough. I did not see the attendant downstairs, but there was no need for one. They give you the attendant number if needed. All 4 days I didn't have one question or complaint. I loved the garage being attached to the building. If you park on floor 3 on up, you can take the elevator from the garage to your room floor. That was very convenient. The condo was so nice. It felt like home. A very nice home. The layout was perfect in my condo. I can go on about the inside but I'll just say it's nice and everything you need is there.

Stayed 3 nights in Jul 2025

10/10 Excellent

Terry

2025/2/11

Liked: Cleanliness, property conditions & facilities, communication

Loved it! Clean and great location

Stayed 4 nights in Feb 2025

10/10 Excellent

Karla

2025/1/21

Liked: Cleanliness, amenities, property conditions & facilities, communication

The property was clean, well stocked and overall experience with host was excellent, very responsive.

Stayed 1 night in Jan 2025

8/10 Good

Emmoni

2024/12/16

Liked: Cleanliness, property conditions & facilities, communication

Property was nice!

Stayed 3 nights in Dec 2024

10/10 Excellent

Tamara

2024/12/31

Liked: Cleanliness, property conditions & facilities, communication

Good location, walkable to French Quarter and sports venues. Nice space for group.

Stayed 6 nights in Dec 2024

10/10 Excellent

Atlis

2024/8/11

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

this place is beautiful and comfortable

Stayed 2 nights in Aug 2024

10/10 Excellent

Christian

2025/1/14

Liked: Cleanliness, amenities, property conditions & facilities, communication

Loved how spacious the Unit was. We had a 4 bedroom unit. Each room had its own bathroom! That was great! The beds were comfortabl. It was overall a great stay! The only complaint is there was no full length mirror. I would definitely stay there again

Stayed 3 nights in Jan 2025

10/10 Excellent

Tamara

2024/7/15

Liked: Cleanliness, room comfort, communication

Great!!

Beautiful accommodations. Very close to the French Quarter. Great stay to visit family.

Stayed 5 nights in Jul 2024

10/10 Excellent

Carmen

2024/9/6

Liked: Cleanliness, amenities, room comfort, communication

The apartment was were clean and spacious. We walked every where from there. If we come back to New Orleans we definitely will stay at The Elenor apartments again!

Stayed 4 nights in Aug 2024

10/10 Excellent

Stefanie

2024/7/25

Apartment was very clean, had a modern design, and included many thoughtful amenities.

Stayed 1 night in Jul 2024

10/10 Excellent

Kenneth

2024/6/23

Liked: Cleanliness, amenities, property conditions & facilities, communication

Excellent experience! Probably one of the best hotels rooms/ apartment I stayed at in a long time!

Stayed 4 nights in Jun 2024

10/10 Excellent

James

2024/7/5

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very nice condo. Perfect for our family. We did have a few communication issues booking through 3rd party that was quickly corrected once we made direct contact with host, Looking forward to our next trip to Nawlins!

Stayed 2 nights in Jul 2024

10/10 Excellent

Truemiller

2024/7/22

Liked: Cleanliness, amenities, property conditions & facilities, communication

Perfect

Stayed 3 nights in Jul 2024

10/10 Excellent

Chad

2024/8/4

Liked: Cleanliness, room comfort, communication

Awesome room and location

The Eleanor accommodated our party of 6 perfectly. It had 3 bedrooms and each room had its own bathroom with shower. The room was very clean. The location was about a 10 minute walk to Canal St, 15 min to Bourbon St and about 25 minutes to Caesar's. I'd highly recommend staying here if traveling with larger parties and don't mind a little walking.

Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly

2024/12/17

Liked: Cleanliness, amenities, property conditions & facilities, communication

Property and unit was absolutely amazing!! Clean, welcoming had everything we needed, however the parking and entrance was a hassle. No direct access to the lobby from the parking garage to the lobby. If you’re on the front of the building, it’s extremely noisy all night long because of the hospital and police station. Other than that it is walkable to almost every thing or by Uber which ever way you choose

Stayed 3 nights in Dec 2024

10/10 Excellent

Martain

2024/7/2

Liked: Cleanliness, property conditions & facilities, communication

The apartment was definitely 5 stars..I would HIGHLY RECOMMEND..the only complaint is there was no oven mitts 😂😂..

Stayed 2 nights in Jun 2024

4/10 Poor

Brienne

2025/5/8

Liked: Cleanliness, room comfort

Disliked: Communication

Terrible Customer Service

Good luck getting a hold of anybody before your stay. When I finally did, the property manager was very rude, condescending, and had a power trip when his poor customer service was questioned. I had booked 2 condos and The Eleanor claimed there was a payment issue but they had incorrectly tried charging me for both condos at once when my payments were split to one at the time of booking and the second about a month prior to my stay. I had reached out via their portal and called multiple times but did not receive a response. When I finally got a hold of someone, I was met with a condescending attitude and was threatened with canceling my reservation because I gave back the same attitude I was given. All that I needed from the property manager was an apology for the mix up and for him to work towards a resolution instead of telling me I was wrong, when I had multiple methods of proof that they were in the wrong. The property itself is in a great location and was beautiful. We did have an issue during our stay with the battery in the lock dying, and someone promptly came out to replace it. Based on my interaction prior to the stay, if there were any other options that held my large group the way I wanted, I would have canceled the reservation and booked elsewhere. After my stay, I would love to go back if there is some training on customer service, and an easy way to reach the property if there are issues prior to the stay.

Stayed 3 nights in Apr 2025

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The Eleanor New Orleans

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Traditional Condo, 4 Bedrooms

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Premium Condo, 5 Bedrooms, Pool View

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Standard Condo, 3 Bedrooms

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Family Condo, 4 Bedrooms

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Grand Condo, Multiple Bedrooms, Connecting Rooms

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Traditional Condo, 3 Bedrooms

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Premium Condo, 5 Bedrooms

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Traditional Condo, 3 Bedrooms, Roll-in Shower

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Classic Condo, 4 Bedrooms

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Standard Condo, 3 Bedrooms

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Superior Condo, 6 Bedrooms

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Premium Condo, 4 Bedrooms, Patio, City View

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Grand Condo, Multiple Bedrooms, Accessible, Connecting Rooms

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Standard Condo, 3 Bedrooms

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Family Condo, 4 Bedrooms

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Traditional Condo, 3 Bedrooms, Roll-in Shower

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Family Condo, 4 Bedrooms

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View all photos for Traditional Condo, 4 Bedrooms

Traditional Condo, 4 Bedrooms

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View all photos for Standard Condo, 4 Bedrooms, Private Bathroom

Standard Condo, 4 Bedrooms, Private Bathroom

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View all photos for Family Condo, 5 Bedrooms