I was worried because some of the reviews but the staff was excellent, friendly, accommodating, greeted us every time we came back into the hotel. Let us check in early after a 18 hr drive(VERY THANKFUL FOR THAT). The stop for the street car we needed the most was only a block away. We used the valet services and had no problems, we only took the car for out of downtown activities. The Valet does not use the parking lot behind the hotel, that parking lot is a 3rd party parking lot(FYI). The breakfast was fresh. They tried to mix up the options day by day even by a little. It’s in a downtown area but I live in Omaha, I’m use to the strange things that happen in downtown areas. I was here a week. It was mostly quiet, except Friday and Saturday morning around 9 am when everyone was getting breakfast. Overall a good experience and would recommend staying here.