"The tiles in the bathroom are cracked, and cockroaches are hiding beneath them. When I was using the toilet, they crawled out from the cracks. What's even more terrifying is that they climbed onto my bed and pillow. At that time, my son and I were sleeping. A little thing was crawling around under my neck. I was so scared that I almost screamed. I can't believe that I spent over a hundred dollars and got such treatment."