⭐ 1 out of 5 stars
Disappointing Experience at a Beautiful Resort
We stayed at the Royalton Resort in Negril from October 17th to 21st for a wedding. The resort itself is beautiful — the rooms, the pool, and the grounds are all well kept and impressive. Unfortunately, the staff’s attitude completely ruined what could have been an amazing experience.
Our check-in was a nightmare. The staff at the front desk seemed confused and unorganized. The first girl who started helping us said she’d be right back — and never returned. Then someone else took over but didn’t finish the process either. One of the front desk attendants, Monique, was especially rude, rolling her eyes and acting as if we were bothering her for simply checking in.
After a long day of travel, this kind of treatment was unacceptable. No guest should be made to feel like a burden. It’s a shame because the property itself is lovely, but the service was so poor that I would not recommend this resort to anyone. I don’t usually write reviews, but this experience was bad enough that I had to say something.