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Kau Lodge

3.0 star property
Travelers find a peaceful retreat at this property where they can enjoy morning coffee at the cafe or unwind with an evening drink at the bar

Choose dates to view prices

Kau Lodge offers a tranquil environment with a genuinely warm welcome. Guests start their day with a continental breakfast and appreciate practical amenities throughout their stay - from in-room WiFi to the property's restaurant, coffee shop/cafe and bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

Highlights

Private bathroom
Hair dryer
Free bottled water
Daily housekeeping
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Free WiFi, bed sheets

Standard Double or Twin Room

Highlights

Private bathroom
Hair dryer
Free bottled water
Daily housekeeping
  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

Highlights

Private bathroom
Hair dryer
Free bottled water
Daily housekeeping
  • Ocean view
  • Sleeps 2
  • 1 Twin Bunk Bed
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About the neighborhood

Map
Pedro Montt 161, Natales, Magallanes, 6160000

What's nearby

  • Costanera - 1 min walk - 0.1 km
  • Puerto Natales Casino - 3 min walk - 0.3 km
  • History Museum - 6 min walk - 0.6 km
  • Cueva del Milodon - 6 min walk - 0.6 km
  • Plaza de Armas - 7 min walk - 0.7 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive

Restaurants

  • ‪Baguales Brewery & Restaurant - ‬5 min walk
  • ‪The coffee Maker - ‬1 min walk
  • ‪Santolla - ‬2 min walk
  • ‪El Bote Resto-Bar - ‬7 min walk
  • ‪Slowly Bar - ‬3 min walk

About this property

Kau Lodge

Property highlights
Take advantage of free continental breakfast, a coffee shop/cafe, and a bar at Kau Lodge . Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a restaurant are available to all guests.
You'll also find perks like:
  • Free self parking
  • Express check-out, coffee/tea in the lobby, and tour/ticket assistance
Room features
All guestrooms at Kau Lodge feature comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 8:00 PM)
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between March 31 and December 31.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Kau Lodge Puerto Natales
Kau Lodge
Kau Puerto Natales
Kau Lodge Natales
Kau Natales
Kau Lodge Lodge
Kau Lodge Natales
Kau Lodge Lodge Natales

Frequently asked questions

Is Kau Lodge pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Kau Lodge ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Kau Lodge ?

Check-out is at 11:00 AM.

Where is Kau Lodge located?

Situated in Puerto Natales, this lodge is steps from Costanera and Última Esperanza Fjord. Puerto Natales Casino and Cueva del Milodon are also within 10 minutes.

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Reviews

Kau Lodge Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

8.6

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 25 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 2 out of 48 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

The Kau Lodge is a great place to stay. Right kn the ocean, an awesome cafe and outdoors shop on the first floor and the staff is super accompdating to your needs. They ordered us a taxi transfer to the airport, let us store our bags when we did the W trek and we even checked in really late at night and someone was there to help us. The included breakfast was medicore and the rooms a tad small but everything was cozy and comfy and its super close to downtown and other restaurants.
Stayed 1 night in Feb 2023

10/10 Excellent

Lilliana

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 1 night at Kau lodge as we transitioned from Patagonia to Chiloé during our travels. We arrived on a rainy Wednesday evening, and to our surprise their cafe is closed weekly on Wednesdays. Their location is not too far from the Plaza de Armas, which has many restaurants and shops near by. The staff was friendly and went out of their way to accomodate an early breakfast for us the next day. Our room was plenty of space for two, and we had an amazing view out to the gulf. Overall exactly what we needed to catch some rest before a full day of travel. One downside for any light sleepers out there is rooms with a view could be a bit noisy from the Avenida Pedro Montt traffic.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wundervolle Aussicht, sehr freundliche und hilfsbereite Miarbeiter*innen, liebevolles und reichhaltiges Frühstück, leider sehr hellhörig
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

We ended up booking Kau Lodge last minute after high winds cancelled our trip down Rio Serrano. It was so clean and comfy with great views of the water. Breakfast was very good and they have real coffee. Big thanks to the hotel staff who helped us a ton with getting taxis and holding our luggage. We stayed in three different places in Puerto Natales (weskar lodge and the garden domes) and Kau is our favorite.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一泊以上したい宿

眺めがとてもよく、部屋広くて清潔感がありおしゃれです。メインストリートからは少し歩きますが、カフェが併設されているので便利です。 また、ワインショップやカフェなどのクーポンがもらえて美味しいワインを教えてもらえました。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real cozy place and beautiful location. The staff was super friendly.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I expected from the pictures and description. The rooms are small - very hostel like - comfortable. Staff were great and coffee shop has wonderful desserts.
Stayed 1 night in Mar 2019

6/10 Okay

Camila

Liked: Cleanliness, property conditions & facilities, room comfort

Calefacción

No se podía regular la calefacción del baño, estaba muy caluroso
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Pocos servicios. El grifo del lavabo estaba casi de adorno. Casi no salia agua
Stayed 1 night in Feb 2018

10/10 Excellent

erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spännande back packer hotell

Kau Lodge är ett litet ”back packer” Hotel i staden Puerto Natales i södra Chile. Hotellet har havsutsikt och ligger i gångavstånd till huvudgatan där det finns flera restauranger och butiker. Vårt dubbel rum hade sköna breda kojsängar. Det finns också vanliga dubbelrum. Vi hade fin panorama utsikt över viken. Frukosten är enkel och serveras i hotellets café. Man sitter längs långbord som inbjuder till prat med hotellets andra gäster. Stilen på hotellet är enkel och präglas av naturen i området med vackra träpaneler, handvävda mattor. Personalen var hjälpsam och alla talade fin engelska
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness

No coffee in a coffee house...

Breakfast was a scam. In a coffee House there was no fresh coffee included in the breakfast, the breakfast was really basic and not fresh. Room and bathroom were Dirty when we arrived. The only good thing was the nice lady at the check-in that organized new blankets and cleaning. Not recommendable, better options in Puerto natales! No quality price relation.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. We stayed a night before going into Torres Del Paine.
Stayed 1 night in Jan 2018

10/10 Excellent

Hesam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here the night before and after the W-trek. Highly recommend it.
Stayed 1 night in Dec 2017

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente vista e ótimo custo benefício

Hotel com a melhor vista da cidade, com todos os quartos voltados para o lago. O fato de serem somente 12 quartos faz com que o mesmo tenha um ambiente mais exclusivo e dedicado. Estilo boutique, com decoração de bom gosto e clima intimista. Possui um delicioso cooffe shop que atrai visitantes da cidade. Todos os funcionários são extremamente atenciosos. A 5min a pé do centro.
Stayed 5 nights in Sep 2017

2/10 Terrible

John Lubigan, Orlando, FL

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Staff with bad attitude

Let's start with check in counter, i arrived at 1:20pm on 09 February and approached the reception to maybe check in early, she said "oh, check in is at 2pm!" without saying "i'm sorry that you can't check in yet". So, at exactly 2pm I approached the same lady and she asked me what I want, as if she didn't recognize me like there are more than 1 Asian guy in that hotel. Anyway, i said i'm checking in. She said: "can you give us another 10 minutes?" Later that night I went out to the common area on the second floor because wifi is soooo poor inside my room. I listened to a 35-second voice recorded message of my friend on my phone and put in speaker so i can write what she was saying but the receptionist asked me to not put it in speaker as other rooms are occupied, though it wasn't loud at all. anyway, her voice was louder than when i put my phone on speaker. The next day for breakfast, it was free. That was good. The lady at the check-in counter told me to sit on one of the chairs in the restaurant and someone will be there. i waited 5 minutes and the server just keeps going back and forth cleaning other tables. i finally told the server, i'm having breakfast. and she said: "go!" which means it's self-service. I did not know, i'm the only one there at that time. She should at least asked me because i'm sitting there and i'm the only guest there at the restaurant. And there's no egg! Definitely not staying there again!

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Waterfront Hotel mit tollem Service

Tolle Übernachtungsmöglichkeit direkt am Wasser. Frühstück wird bei Bedarf auch früher serviert, sehr gut, vorallem, wenn man zum Nationalpark fährt und früh raus muss. Schönes Café mit angeschlossen mit sehr gutem Kaffee. Leider wird dieser nicht auch zum Frühstück serviert. Das einzige Manko an diesem Hotel.

8/10 Good

Ula, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lodge & location

We stayed at Kau 2 nights: 1 night before our trek to Torres del Paine and 1 after. We enjoyed both nights very much. The lodge and room decor is very cozy and the staff accommodating. We checked in pretty late on our first night and were met by a lovely older gentleman who expected us. He promptly checked us in so we can get some rest before our trek. The beds are very comfortable and the rooms clean. The walls are a bit thin and the lodge faces the outside street so you can hear some of the other guests and outside traffic. Not a huge issue at all. Also, if you want a blow dryer, they have a couple of floaters so ask for them at the desk (and return after use for other guests to use, please). Also, no TVs in room, which in our case, was perfectly ok. We also left half of our belongings at the lodge for a week during our trek with no issues. All very easy and very enjoyable experience. Definitely recommend.

6/10 Okay

Bulu, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good view

Hotel is on the main road and close to the center of town. Room was good and decore was unique. Front desk staff was not helpful at all. Breakfast was so so. No eggs served unless you asked for it. No where on the breakfast information board it mansions that you can have eggs in buffet breakfast. We asked one time in our three nights stay, lady seemed extremely upset that she had to get up to fix us an egg. Not a good or courteous staff all around. In one month of our travel in Chile, this was the only bad staff experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gemütliche Lodge in toller Lage

Puerto Natales ist ein kleiner netter Ort als Basis für einen Besuch im Torres des Paine, bietet aber sehr gute Restaurants und eine großartige Aussicht. Die Kau Lodge ist gemütlich und gut ausgestattet, das Frühstück könnte besser sein.

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mysigt hotell med bra läge och eget café

Trevligt hotell med ett mysigt café i anslutning till receptionen. Mkt god capucchino.

6/10 Okay

Jason, US

Liked: Cleanliness, room comfort
Disliked: Staff & service

Fine for backpackers(not us)

The rooms are located above a coffee shop with soft seating, and an outdoor clothing shop. We stayed in two different rooms. The first room, for two nights, was a full/queen bed on the corner of the building. The view was great, and the bed was comfortable. After that, it went south. The bathroom plumbing emitted a constant smell of sewage and there wasn't a closet to hang anything. There were four hooks with hangars on them on the wall. So it turned your outdoor gear into an art installation. You had to borrow a hairdryer each day you wanted one. There was an included breakfast that consisted of a few slices of cold cuts and granola plus yogurt packs. There is a full service coffee shop with espresso drinks but the included breakfast has a coffee maker with ready-made coffee that is watered down. Our 2nd morning, one of the two girls working at the shop gave my wife attitude when she asked if we could get an espresso. One of those conversations you wonder how you get yourself into and why you're reaping the wrath of a stranger. Thankfully, the other girl working that day was very nice and came over after to ask what we needed. Our second room was a bunk room, which had a door that didn't close. It had opened and was ajar when we woke up in the morning, despite being locked. When we mentioned it to the staff at the desk as we were checking out they didn't seem phased in terms of it being an apparent issue that hasn't been addressed by the owner.

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort

Buen hotel, deficiente personal.

El lugar tiene dependencias limpias, cuidadas, arquitectura y ambientación bien contruidas y pensadas. El personal desafortunadamente no concuerda con el hotel. Escaza amabilidad, poca explicación de los servicios y carácteristicas del establecimiento. Descortesia departe de mucamas. En general, personal no capacitado.

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne halte avant d affronter le parc Torres del paine! Et grand réconfort pour le retour

6/10 Okay

Verified traveler

Liked: Staff & service

Friendly staff, nice view, awkward room though

The photos of the view look amazing but the bathroom is very small and the shower incredibly awkward. Staff very helpful though

8/10 Good

Marvin, Zurich

Liked: Staff & service, property conditions & facilities

Kurzer Trip nach Natales

Atemberaubender Ausblick aus dem Zimmer. Nett eingerichtet. Jedoch war der Boden nicht ganz sauber. Ansonsten empfehlebswert!