Exterior
Check availability

Reviews of Thompson Nashville, by Hyatt

4.5 out of 5
Thompson Nashville, by Hyatt
401 11th Ave S, Nashville, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 761 out of 1001 reviews" "
Rating 8 - Good. 162 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Thompson was great, however, i was incredibly disappointed in how uncomfortable the bed was. I'f i'm paying $600 for a room, the bed better be top notch. Instead it felt like a dorm room bed. Stiff with zero comfort.
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic decor, walkable to downtown whilst being quiet at night. Great coffee downstairs
Stayed 4 nights in Mar 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

john

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Nice and clean room! Helpful staff!
Stayed 3 nights in Mar 2024

10/10 Excellent

chris, Aumsville

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and clean. Beds where not the most comfortable and pillows small but nice place to stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bars and restaurants were good and unique. All the staff was excellent throughout the property. The area was walkable with a variety of places to visit.
Stayed 1 night in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria, Boston

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal
The hotel was phenomenal! Marsh House was outstanding! Our room was spotless and we loved the ice and sparkling water provided! Everyone was friendly and helpful! Be aware that it is 54$ a night for the valet parking. Excellent stay over Christmas
Stayed 4 nights in Dec 2023

10/10 Excellent

Sammy

Stayed 3 nights in Oct 2023

10/10 Excellent

Fiona

Stayed 2 nights in Dec 2023

10/10 Excellent

Justin

Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back!
Great food, friendly staff, luxurious rooms. Beds are a little harder than I’d prefer.
Stayed 3 nights in Dec 2023

8/10 Good

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sean Parrott, Concierge on 2023/11/30
Thank you for staying with us. We can't wait to welcome you back to Music City!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Thompson Front Desk on 2023/11/16
Thank you for your feedback! it was wonderful to have you as a guest at Thompson Nashville. We hope you choose to stay with us when next you are in the area.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sean Parrott, Concierge on 2023/11/13
Thank you so much for staying us. We can't wait to welcome you back to Music City!

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sean Parrott, Concierge on 2023/11/1
We're so glad you enjoyed your stay in Music City!

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our main reasons for staying at the Thompson was the location. We wanted to go to the Station Inn and it was directly behind the Thompson-in fact we could look down on the top of it from our room. We loved the Thompson! The staff was super friendly and helpful, the restaurant was wonderful, the location was convenient to restaurants and about a 20 minute walk to Broadway. The room was clean and comfortable, we even had nice robes and house shoes. We loved the water filler that was conveniently located next to the elevator with chilled water or sparkling water and bags of ice ready to take to our room. Even though the coffee shop downstairs was convenient and offered a good selection-we missed having a coffee pot in our room. We are planning a trip back in May and we will stay at the Thompson again.
Stayed 3 nights in Oct 2023
Response from Sean Parrott, Concierge on 2023/11/1
Thank you so much for your detailed response, Darrell! We love the Gulch and the think it's the perfect spot, close to Broadway and, if you need it, an escape from Broadway. For future reference, we can place a coffee machine in your room upon request so just us let us know if you need one. We can't wait to see you in May!

10/10 Excellent

Cicero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome all around
Stayed 2 nights in Oct 2023
Response from Sean Parrott, Concierge on 2023/10/26
Thank you so much for the kind words and we look forward to welcoming you back to Music City!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer than the price would have you believe. I actually would pick this over the four seasons or the St. Regis
Stayed 1 night in Aug 2023
Response from Sean Parrott, Concierge on 2023/10/26
We're so glad to hear your stay was a great value. We can't wait to welcome you back to Music City!

10/10 Excellent

David

Stayed 2 nights in Oct 2023
Response from Sean Parrott, Concierge on 2023/10/21
Thanks so much for staying with us and we can't wait to welcome you back to Music City!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from SP on 2023/10/4
Thank you so much for staying with us. We look forward to welcoming you back to Music City!

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Sean Parrott, Concierge on 2023/10/14
We are so glad you enjoyed your stay and we can't wait to welcome you back to Music City!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant. Loved the restaurant and coffee shop.
Stayed 4 nights in Sep 2023
Response from SP on 2023/9/8
We're so glad to hear you enjoyed our smiling faces. We look forward to welcoming you back for more delicious meals in Music City!

10/10 Excellent

jen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SP on 2023/9/7
We are so glad you enjoyed your stay. We look forward to welcoming you back to Music City!

10/10 Excellent

Amanda J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel. Comfy and well decorated rooms. The staff as friendly and super helpful with questions. We didn’t have dinner at the Marsh House on sight, but enjoyed some cocktails at the bar and the rooftop bar as well. The rooftop bar has a very YOUNG vibe. If you’re looking for a more relaxed drinking environment- that’s really not the place for you. I imagine that it is more chill during off hours or weeknights. Overall, this hotel was wonderful! I fully recommend it!
Stayed 4 nights in Aug 2023
Response from SP on 2023/9/7
We're so glad you enjoyed the comforts while you were with us. If you need any recommendations for a low-key cocktail, let us know the next time you're in town!

10/10 Excellent

Amber

Stayed 1 night in Sep 2023
Response from SP on 2023/9/23
We're so glad enjoyed your stay! We look forward to welcoming you back to Music City!

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from SP on 2023/9/4
We're so glad to hear you enjoyed stay. Please contact the hotel directly if there's anything we can do to earn a 5 during your next stay in Music City!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from SP on 2023/9/4
We're so glad you enjoyed your stay. We look forward to welcoming you back to Music City!

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2023
Response from SP on 2023/8/31
We're so glad to hear you enjoyed your stay, Joe. We look forward to welcoming you back to Music City!

10/10 Excellent

Ethan

Stayed 3 nights in Aug 2023
Response from SP on 2023/8/31
Thank you so much for staying with us. We're so glad you enjoyed your stay and we can't wait to welcome you back to Music City!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
I thoroughly enjoyed my stay here. The room was very comfortable and the hotel is situated in a great location, close to all that Nashville has to offer. The Marsh House restaurant at the hotel had excellent cuisine and great ambience. I will definitely stay here again.
Stayed 4 nights in Aug 2023
Response from SP on 2023/8/26
We're so glad you enjoyed your stay and the fine food at The Marsh House. We look forward to welcoming you back to Music City!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from SP on 2023/8/19
We are so glad you enjoyed your stay. We look forward to welcoming you back to Nashville!

4/10 Poor

Sarah

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from SP on 2023/8/14
I'm very sorry to hear about your recent stay. If you have more to share please feel free to reach the property directly so we can work to improve our services. Have a great weekend and we hope to see you again.

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff overall was 5 stars. Unfortunately we were there during a busy weekend(George Strait and Chris Stapleton) and rates were increased 4 fold ....(price gouging) it was not worth $980 a night when the the traditional rates the day before and after and the following weekend for the same room were easily under $300. But it seems all hotels were doing the same thing ... kind of leaves a bad taste in your mouth
Stayed 2 nights in Jul 2023
Response from SP on 2023/8/4
We are so glad you enjoyed many aspects of your stay! If you have more to share please feel free to reach the property directly so we can work to improve our services. Have a great weekend and we hope to see you again.

10/10 Excellent

Melanie, Any city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Yummy breakfast at Marsh. Comfortable room. Convenient area.
Stayed 3 nights in Jul 2023
Response from SP on 2023/8/3
Thank you so much for staying with us! We look forward to welcoming you back to Music City!

10/10 Excellent

Michael, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Only knock--would be nice to have had coffee maker in the room.
Stayed 3 nights in Jul 2023
Response from SP on 2023/9/1
We're so glad you enjoyed your stay in Music City! We do offer coffee machines in the rooms on request so feel free to let us know next time you're in. We can't wait to welcome you back to Thompson Nashville!

10/10 Excellent

Billy

Stayed 1 night in Jul 2023
Response from SP on 2023/8/20
We are so glad you enjoyed your stay. We look forward to welcoming you back to Nashville!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Friendly staff. Nice room. Great location. Nice to have apps and drinks at LA Jackson before heading out. Looking forward to a return visit.
Stayed 3 nights in Jul 2023
Response from SP on 2023/7/27
Thank you so much for staying with us! We look forward to welcoming you back to Music City!

6/10 Okay

Frederick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No ice makers, no coffee maker in the room, didn’t leave bath mat or clean wash clothes after service, parking charge when we didn’t have our car there ( they did remove when I called) it’s a nice clean and safe hotel but at $600/night should be exceptional!
Stayed 2 nights in Jul 2023
Response from SP on 2023/7/21
I'm very sorry to hear about your recent stay. If you have more to share please feel free to reach the property directly so we can work to improve our services. Have a great weekend and we hope to see you again.

10/10 Excellent

Allison Marina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was amazing! From front desk to the restaurant staff, everyone was helpful and friendly
Stayed 4 nights in Jul 2023
Response from SP on 2023/7/19
Thank you so much for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from SP on 2023/7/18
Thank you so much for staying with us!

6/10 Okay

rishi, Oyster Bay

Traveled with family
Liked: Staff & service
Property location is very nice with very good dining options within 5 min walk . The hop on hop off tour is 2 min walk . The front desk staff was v nice . Bellman was kind of useless and hardly ever there for assistance . Worst part was the cleaning crew . When we came back to the room after the whole day , bed was barely made , shreds were rumpled and comforter just thrown and smoothed over , Dirty disposable glasses were there with leftover morning coffee along with dirty napkins , the bath robe was still on the chair … it was a disaster ..expect much better from a 4 star property with such expensive room rates . Stayed at grand Hyatt previous 2 nights .. amazing service , food .and cleanliness ..10/10 in everything .
Response from SP on 2023/7/13
I'm very sorry to hear about your recent stay. If you have more to share please feel free to reach the property directly so we can work to improve our services. Have a great weekend and we hope to see you again.

8/10 Good

Tammy

Stayed 4 nights in May 2023
Response from SP on 2023/7/13
Thank you so much for staying with us!