Deluxe Apartment, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews of Sonder 16th South

4 out of 5
Sonder 16th South
1520 16th Avenue South, Nashville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 92 reviews" "
Rating 8 - Good. 20 out of 92 reviews" "
Rating 6 - Okay. 11 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 6 out of 92 reviews" "

9.2/10

Cleanliness

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jeffrey, Redondo Beach

Traveled with family
Liked: Cleanliness, amenities
Pros: It looks great. It's in a great location. Street parking is pretty easy. And it's a decent value. Cons: It's awesome - unless you want to actually sleep. Bedroom 1 is fine - except for the loud birds outside every night. Nothing they can do about that - except the double pane windows they installed would work if the window actually locked and lined up correctly. Speaking of bedroom #1 - there's no overhead light (I think it was out). Also - no mirror. Bedding was decent, but a bit heavy so yu where either sweating or freezing when you took it off you. Bedroom 2 is a joke. A rickety bunk bed that seemed unsafe for anyone over 50 lbs. It was missing numerous bolts and creaked so loudly every time someone rolled over it would wake them. It sounded like a cross between an overweight man farting or a small child being strangled. Trust me - it was that unsettling. The top bunk has no rails, and is held together by duct tape. We ended up taking the mattress off the top bunk and having someone sleep on it in the living room. Also, that room was so small, no way two people can use it together. On to the pullout couch - or rather inside it. The mattress was about two inches thick, warped, and the whole bed wasn't even remotely level. There is zero chance at sleeping comfortably on it - so we had one person sleep on the closed couch, and another stay elsewhere. And that person better be under 5'6. I have so much more to say but ran out of characters. AVOID.
Stayed 4 nights in May 2024

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
This property on 16th ave in the heart of music row is adorable and affordable! Tons to do and see very nearby and grocerys also very close and convenient.
Stayed 3 nights in Mar 2024

8/10 Good

Lisa, Emerald Park

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A couple things in the unit could be updated. The way the shower is designed the floor floods in the bathroom if you don’t have a towel to catch the water. Needs a few touch ups. But overall good place to stay and was clean and safe.
Stayed 5 nights in Feb 2024

2/10 Terrible

Louise

Traveled with family
Worst place to stay and bad service
This place was dirty. Not enough towels for my family. Took 3 days and a call to hotels.com to get them. Customer service was a joke. I asked to check out early and they refused to let me. And because this was my daughter’s birthday trip I couldn’t afford to move hotels and lose money. Absolutely horrible place. The couch bed was broke and hard to sleep on.
Stayed 7 nights in Feb 2024
Response from Sonder on 2024/3/7
We apologize for the disappointing experience you had during your stay, Louise. It's concerning to learn about the cleanliness issues and the lack of towels provided for your family. We regret that you encountered difficulties with customer service, especially during such an important occasion as your daughter's birthday trip. Providing a comfortable and enjoyable stay for our guests is our top priority, and we apologize for falling short of your expectations. If you decide to stay with us again, we hope to have the opportunity to provide you with a more seamless visit next time.

10/10 Excellent

Sandra

Stayed 2 nights in Jan 2024

8/10 Good

Cedric M, lancaster

Liked: Cleanliness
Stayed 4 nights in Nov 2023

6/10 Okay

JOANNA

Traveled with family
Disliked: Room comfort
Not great. We were happy with the amount of space but the property is really shabby and uncomfortable. Everything was falling apart and shabby. There was no washer and dryer.
Stayed 5 nights in Nov 2023
Response from Sonder on 2023/12/8
Hi Joanna, thank you for your honest feedback. We're sad to see your stay fall below expectations. We'll review this space and ensure any present issues are attended to. Should you choose to give us another chance, we'd love to show you a better stay.

10/10 Excellent

Nicky

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

TROY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Lekevva

Stayed 3 nights in Nov 2023

10/10 Excellent

Sheldon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and clean. Very safe. Thank you.
Stayed 5 nights in Oct 2023

8/10 Good

Shane

Stayed 5 nights in Oct 2023

10/10 Excellent

Paolo

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Kristian

Stayed 4 nights in Sep 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at this property. Very spacious and clean and within walking distance to many great restaurants, including coffee, breakfast, burgers and beer. Let me tell you about the toilet flushing. We stayed in unit 3 and each time we flushed, it sounded like a rocket blasting off. Lol. But it worked! Great water pressure and hot water. Would stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

Jessica AS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed being on music row and close to 21st Ave which had cool eateries and shopping. I would have liked a soup can opener. Other than that the property was great.
Stayed 7 nights in Aug 2023

6/10 Okay

Steven

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Massively disappointed. No laundry facility where there should’ve been. They supplied the detergent but the washing machine and dryer were missing. Had to go to a seedy part of town to do our washing. No phone number to contact them anywhere on their site. Just directed to an FAQ page. Air conditioning worked when it wanted to so we were cooking until it decided to come on. Couldn’t set the temperature. Good part of town though.
Stayed 3 nights in Jul 2023

6/10 Okay

myra

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Sonder on 2023/8/9
Hi Myra, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Kenneth

Liked: Room comfort
Need new couch
A very nice place, but Dirt under the bed and they. Definitely need a new coach and some Paper towels or Wash cloth for the kitchen .We cannot even sit on the couch And that was the only place to watch TV..
Stayed 3 nights in Jul 2023

10/10 Excellent

Brenda, Casper

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Could walk to fun dining and shopping.
Stayed 6 nights in Jul 2023

10/10 Excellent

Gerardine

Stayed 3 nights in Jul 2023

8/10 Good

Alina

Traveled with group
Liked: Cleanliness, property conditions & facilities
The property was great, nice location and clean. The only issue is that the metal bunk beds were squeaky at every move and no washer and dryer. Otherwise, it's a great place to stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Cierra

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

DEBORAH

Stayed 4 nights in Jun 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for 2
Stayed 2 nights in Apr 2023

8/10 Good

Gautam

Stayed 2 nights in Feb 2023

6/10 Okay

Larry

Stayed 4 nights in Dec 2022
Response from Sonder on 2023/1/16
Hi Larry, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

4/10 Poor

Janina

Traveled with family
Fair
The positives: location was perfect, fairly quiet, and comfy beds. The check in communication was timely and helpful for self check in. I did talk to the customer service people twice and they were friendly on the phone and in person. The negatives (from a week stay): overall this condo is poorly maintained. Upon walking in, it smelled so bad that we had to have the A/C on continuously for 4 days in December. The foundation is sinking so the bedroom doors didn't open or close all the way, there was trash items around upon our arrival, bed pillows without pillowcases, 4 washcloths for 2 people for 7 day stay and could not get more from the essentials closet. I called customer service and I received hand towels. A huge problem for me was that the TV is only for use with Chromecast from your phone to the TV. I definitely missed that in the property description.
Stayed 7 nights in Dec 2022
Response from Sonder on 2022/12/22
Hi Janina, your honest feedback is appreciated. While it's nice to hear you enjoyed the location and comfort of your space, we're sorry for the issues you had during your stay. Cleanliness is one of our top priorities, and we're sorry for falling short here. We'll go over our procedures with our team to make sure these items are handled in the future. Unlike traditional hotels, we don't provide cable in most locations. Instead, we use a streaming device so you can quickly sign in and watch your favorites from your apps. If you're willing to give us another chance, we'd love to make it up to you.

8/10 Good

Lorri

Stayed 3 nights in Nov 2022

6/10 Okay

Robert

Stayed 2 nights in Nov 2022
Response from Sonder on 2022/11/30
Hi Robert, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

S Noelle

Traveled with family
Liked: Cleanliness
Great location, close to Belmont University.
Location was great! The beds were a bit hard, too firm. Not enough towels and wash cloths for a five day stay. Requested on the app, and fresh towels were delivered the next day.
Stayed 4 nights in Nov 2022
Response from Sonder Team on 2022/11/17
Hi Noelle, we're thrilled you enjoyed the location. We apologize that there were not enough towels for you, but it's great to hear that our team was able to assist you swiftly. We hope to host you again soon.

6/10 Okay

Mark

Traveled with family
Location was good and easy free parking however the unit was dated, doors not closing properly and only 4 towels for 5 guests. I attempted several different ways to ask for more towels but no response. Was unable to access the essential closet for more soap/towels etc …. as code wouldn’t work and tried every day for three days to message to rectify and no response!
Stayed 3 nights in Oct 2022

10/10 Excellent

Dariusz

Stayed 2 nights in Oct 2022

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location,well equipped very clean, only one hand towel was supplied could use another,and shower did not contain the water very well resulting in excessive water on the bathroom floor.
Stayed 3 nights in Sep 2022

6/10 Okay

Laney

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely property, only complaint is that walls are VERY thin and we had to listen to the guests above clomping around and blaring music, and then throwing a party from 3-5am one night. I did contact guest services and they were very nice - our last night there was no party and we were able to sleep.
Stayed 3 nights in Sep 2022

8/10 Good

Richard

Stayed 3 nights in Sep 2022

10/10 Excellent

Tobias, New York

Stayed 2 nights in Jul 2022

10/10 Excellent

Jacob, Muenster

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location. Very roomy and comfortable
Stayed 3 nights in Jul 2022

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location for access to Vanderbilt Hospital. Did smell a little musty. But better when air turned on.
Stayed 2 nights in Jul 2022

10/10 Excellent

Gene

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

The

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property had black mold surrounding the living room vent in the ceiling. The entire flat had ants that got into our food and we’re in the beds. Beds were comfy and bathroom was nice.
Stayed 2 nights in Jun 2022

8/10 Good

Laura

Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Will come again
The unit was extremely clean. There were solid surfaces with area rugs and i felt very comfortable walking around barefoot. I will definitely stay again in the future. There were quite a few quick bite places within 5 minutes including Starbucks, Panera, Chipotle and Smoothie King. The grounds were simple and neat. I was able to park in the spaces provided .
Stayed 3 nights in May 2022

10/10 Excellent

Rebecca L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The neighborhood was amazing and the apartment was decorated nicely, clean, and all basic necessities were provided to make our stay very comfortable. We didn’t want to leave. Truly felt like home.
Stayed 3 nights in May 2022

10/10 Excellent

Mickey

Stayed 3 nights in May 2022

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, room comfort
Really cute place to stay! Very clean and plenty of supplies. Loved the location - right on Music Row. So great to have free parking.
Stayed 2 nights in May 2022

6/10 Okay

Thomas

Stayed 3 nights in May 2022

8/10 Good

Aaron

Business traveler
Liked: Room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Alexis

Liked: Cleanliness
Stayed 3 nights in May 2022