I'm sorry to hear about the inconvenience you had with our front desk staff. The online check-in service is new for us and every day we try to avoid these inconveniences. I will let our work team know these concerns for our continuous improvement. We hope to have the opportunity to have you back at the hotel and show you our changes.

Thanks for your review. We will share your opinion with our team. We hope to see you again soon

Leslie,Thanks so much for the great review. I am so glad to hear you had a great stay with us. Look forward to having you again... I will talk to BNA about telling the pilots to be quieter during take off and landing. ;)

Thank you for your valuable feedback regarding your stay. I am very pleased to hear you enjoyed breakfast and the comfort of the room. I will take a look at the room you stayed in for the water pressure to make sure it is functioning properly. We look forward to having you stay with us again in the future.

Thank you Billy for your review. I am very happy you appreciated the cleanliness and amenities we have to offer.

Thanks for your feedback. We are glad to hear that our team made you feel comfortable. We are working daily to make our guests feel at home. We hope to see you again soon

Thank you for your review, it is important to us. We hope to see you again

Thank you for taking the time to give your opinion about our hotel. We are pleased to know that you had a good experience with our airport service.

Thank you for taking the time to give us your feedback. Our team is working daily to provide our guests with an excellent experience. We hope to see you again

Thank you Zina for your kind review. We are so pleased you had an enjoyable stay with us and we look forward to serving you again.

Thank you Frederick for your review. What could we have done better. I'd very much like to know where we can improve.

Dear MarkThank you for your feedback. We are glad to know that everything went well during your stay. We hope to see you again.

Thank you kelli for your review. We are so pleased you enjoyed your stay.

Thank you for taking time to review our hotel. We must apologize that your rest was disturbed in any way. Our team will discuss your feedback to ensure a more peaceful and relaxing experience for our guest.

Thank you Kim for your review. We are so pleased you enjoyed your stay with us.

Thank you for your review and for choosing our hotel. I am glad to hear that we will be your top choice when you visit Nashville . We look forward to welcoming you back soon

Thank you so much Kathryn for your kind words. We are so pleased you had a great experience. We hope you will choose us again in the future.

Thank you John for your review. We are pleased you had an enjoyable experience.

Thank you Erin for your review. We are so pleased you had a great experience. We look forward to serving you again.

Thank you for taking time to review our hotel. We look forward to serving you again

Clair,Thank you for taking the time to respond regarding your recent hotel stay. I am very disheartened to hear it was anything less than exceptional. I do appreciate your candor and will be addressing the issue with my housekeeping and laundry team.

Thank you for your review, we are glad to hear you had such a good experience and I cannot wait to tell Ana that she helped make that happen.

Thank you for your review. I am happy to hear you had an enjoyable stay and look forward to serving you again.

Thank you Francis for your review. I am glad to hear you enjoyed your stay with us and I hope you will consider us again in the future when stayingin Nashville.

Thank you Emily for your review. We are glad you had a pleasant experience with us and found us to be clean and convenient. We are happy to serve you again whenever you are in the area.

I am so sorry Mr. Andres that you did not have an enjoyable night's sleep. May I ask, was it due to other guests, or external noise?

Thank you Kerry for your review we are glad you had a pleasant stay.

Thank you Cathy for your wonderful review. You and I spoke briefly while you were on property and I am so glad to hear your son is doing well. Yes, Thomasina is truly a blessing to have as a colleague and a friend. I am happy you were put a little at ease with your interaction with her.

Thank you for your review. We are pleased you had an exceptional stay.

Thank you for your review, we are so pleased you enjoyed your stay.

Michelle,Thank you so much for your review. I am so pleased to hear that you had an enjoyable experience with us. We look forward to serving you again.

Thank you Matthew for your response. I am very glad you had an enjoyable experience with us. We enjoy making sure our guests are well taken care of. My apologies that we ran out of breakfast items, I will review this for our ordering cycle.

Thanks so much Trish for your kind words regarding our front desk agent. I am so glad that he was able to assist you and resolve your issues. We love to make sure our guests are well taken care of.

Thank you James for your review. We are so pleased you enjoyed your stay.

Thank you Eric for your feedback. I am so very sorry to hear that staff was unresponsive to your needs. I would very much like to find out more about what happened. Can you provide more detail?

Thank you for your feedback Anthony. I appreciate the comments and do apologize if it was a bit loud due to other guests in the hotel.

Dear Cody.Thank you for taking the time to review our hotel. It is important for us to know that everything went well with your stay. We hope to see you again soon

Thank you David for your review. We are pleased you enjoyed your stay with us.

Thank you Trina for your review. I appreciate the feedback and will take that back to my housekeeping team. So glad you had an enjoyable experience with us.

Thank you for giving us a perfect rating. We look forward to welcoming you back to the hotel in the near future

Thank you Leslie. I really appreciate your kind comments, especially about the friendliness of the staff. We know you have several options in this area and we are glad you chose us.

Thank you Kendria for your kind review. I appreciate the candor as to what you liked and where we can improve. We are working on updating the tubs and I will most definitely be looking into the red carpet stains, so thank you for bringing those to my attention. We would love to have you back in the future.

Thanks for the great review. We are so glad you enjoyed your stay.

Thank you Charles for your review. We are glad you had a great experience at our hotel and that Ana was a part of making that happen for you. We are so happy she is a member of our team.

Thank you for your review. WE are so pleased you enjoyed your stay with us.

Thank you for your review. We are so pleased you had an enjoyable stay with us. I am sorry you had issue with our air conditioning system. There is a lot of confusion with the thermostat on the wall sometimes. But I will make sure to address with my maintenance team to look at it and ensure it is working properly.

Good day Danyelle,Thank you for your review. We are pleased you enjoyed your stay.

Thank you Gerrit for your review. We are so glad you had an enjoyable experience with us.

Thank you Dawn for your review and comments. It is only with feedback such as yours we can continue to improve on the services and product we provide. We are working on getting the landscaping "revived" this spring. So, when you come back to visit, hopefully, you will see a much improved area.

Good day Mr. Dalton, I am quite concerned to see we failed to meet your expectations. Could you please advise why you scored us so low on your recent stay? I would very much like to address any concerns you had.