Outdoor pool, sun loungers
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Goodlettsville - Nashville

2.5 out of 5
La Quinta Inn & Suites by Wyndham Goodlettsville - Nashville
120 South Cartwright Court, Goodlettsville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 332 out of 1007 reviews" "
Rating 8 - Good. 229 out of 1007 reviews" "
Rating 6 - Okay. 193 out of 1007 reviews" "
Rating 4 - Poor. 142 out of 1007 reviews" "
Rating 2 - Terrible. 111 out of 1007 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and very nice
Stayed 1 night in Apr 2024
Response from GM on 2024/5/1
Thank you for the kind words. I will share with my team

10/10 Excellent

Jose

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I (size 6 & a dog) had a great weekend! Abby and Patty are super nice. The customer service is excellent and professional. We’ll stay here again. The Mexican restaurant across from the hotel has great food. Our car was safe and we slept well. We hope to return one day!
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/30
We are so Happy you enjoyed your stay with us, and love hearing the kind words I will share with my team and look forward to seeing you in the future.

10/10 Excellent

aundrea

Business traveler
Liked: Staff & service, property conditions & facilities
In a great location restaurant right in front gas stations across the street very quiet wasn’t that nosy but the smell of dogs in the lobby that’s because other people had dogs that stayed at the facility
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/29
Thak you for the Kind words I will share with my team

10/10 Excellent

Sharronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2024/4/23
thank you for the great rating, I will share with the team

10/10 Excellent

Jovita

Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Thank you for the great rating we appreciate your feedback

6/10 Okay

Cheddie Grace

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The problem we had was the drain in the bath tub is slow, after you shower the tub is full of water.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/18
Thank you for the feedback we are looking into this to correct for the future

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service
The desk manager from 2-10 was very friendly and very helpful. Always a kind word, or a helpful suggestions. Very knowledgeable
Stayed 4 nights in Apr 2024
Response from Pam on 2024/4/15
Thank you for choosing the La Quinta Inn & Suites on your recent visit to our area. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that the guest finds timely and helpful. Your feedback from your stay helps us understand the kind of services our guest appreciates. You deserve and should rightfully expect world class service at our La Quinta Inn & Suites. I appreciate you taking your valuable time to share your experience with us. We look forward to serving you again in the future.

10/10 Excellent

colleen, Keysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/11
Thank you for the good rating I will share with the team

10/10 Excellent

Jennifer

Very convenient to the Mexican restaurant..
Stayed 1 night in Apr 2024
Response from GM on 2024/4/9
Thank you so much and we are happy that you love to convenience to the restaurant in front of our hotel

6/10 Okay

annie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very old rooms. Bathtub chipped and peeling. Furniture scraped up. Poor paint job on walls/fixtures. Musty smell. Floors not insulated. We could hear the people above us walking around until midnight. Many breakfast foods out of stock. Overpriced for the quality. However, the staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/7
Thank you for the feedback and we do apologize for the missing items in the breakfast. I will share your feedback with my team so that we may improve for the future.

10/10 Excellent

Trudie

Stayed 2 nights in Mar 2024
Response from GM on 2024/4/28
Thank you for the feedback

8/10 Good

Sandra, Hales Corners

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location off the freeway but extremely noisy.
Stayed 1 night in Mar 2024
Response from Pam on 2024/4/2
Thank you for choosing our La Quita Inn & Suites on your recent visit to our area. We value the opinions of our guest. Your feedback is very helpful to us, it helps to identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with us. We look forward to serving you in the future.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Response from GM on 2024/3/30
Thank you for the kind words

6/10 Okay

Katura

Traveled with partner
Liked: Property conditions & facilities
William at the front desk was very kind. As was the general manager. Unfortunately, our a/c unit wasn't working in the room and it was a sauna...in March. We pried open the window and it was very very noisy. The GM tried to fix the unit to no avail. Additionally, we spent 4 nights and 3 days there and only on our last day did anyone bother to service the room so we had to get our own towels and sheets and take out our own trash. The service was unfortunate but, again, we found the staff very kind.
Stayed 4 nights in Mar 2024
Response from GM on 2024/3/27
Thank you so much for the kind words about our team and I do apologize for the AC unit not working and not getting service for the room. this is not how we normally conduct business here at LaQuinta and I will bring this to my team's attention for the future.

10/10 Excellent

Cathy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was easy to get into and back out on the main road. There were lots of restaurants near by and the staff are friendly and helpful! This was my 3rd stay in as many months! I highly recommend this hotel.
Stayed 5 nights in Mar 2024
Response from GM on 2024/3/27
Thank you for the kind words and I will share with my team and hope to see you again in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 2024/3/18
Thank you for the great rating and we are happy you enjoyed your stay

10/10 Excellent

Paola

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from GM on 2024/3/18
Awesome we are happy to hear that and will share with our team

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. The room was very spacious and clean. We enjoyed a fresh hot breakfast each morning of our stay. Location is great and it's a short drive to events in Nashville.
Stayed 4 nights in Mar 2024
Response from GM on 2024/3/15
Thak you for choosing the Laquinta Goodlettsville and for the kind words, I will share with my team and we look forward to you next visit.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/16
Thank you for the great rating

8/10 Good

Remington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and easy to talk to! Our room was ready when we got there, and everything was very quaint and cozy. The lobby elevator was a tad rickety and we did find a few mystery stains in our room - but overall it was very nice. My card did also get double charged for our deposit, but they were able to reverse the second charge very easily! I’m still waiting on the first charge, but I’m sure it’s just one of those things that takes a few days.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/15
Thank you so much for the kind words, I will share with the team here at Laquinta Goodlettsville. As far as the deposit it can take up to 14 business days to but typically takes about 72 hours from the day you checked out.

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had to check in very late. Desk clerk was friendly and helpful
Stayed 1 night in Mar 2024
Response from Pam on 2024/3/11
Thank you for the glowing review! We are grateful for your kind words! Our staff was pleased to know our hotel exceeded your expectations. Thank you for choosing the La Quinta Inn & Suites Goodlettsville, TN.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were approachable and agreeable
Stayed 2 nights in Feb 2024
Response from Pam on 2024/3/7
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Fort Campbell.Our staff was so thrilled to know your stay was great. Feedback from our Choice guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing place was in great shape
Stayed 2 nights in Mar 2024
Response from Pam on 2024/3/20
Thank you for responding about your stay at our La Quinta Inn & Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We have shared your feedback with our staff, and it made their day!

4/10 Poor

Rex

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a dump. Old, dirty, and run down. The staff spoke such poor english i could barely communicate with them. I WILL NEVER STAY HERE AGAIN.
Stayed 1 night in Feb 2024
Response from GM on 2024/3/4
So sorry for your experience with us and I guest the renovations we just completed did not meet you needs

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2024/3/4
Thank you for the feedback

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from GM on 2024/3/4
Thank you for the feedback

4/10 Poor

Patricia

Business traveler
Disliked: Cleanliness, amenities
They need to do a Gut Renovation.!
Stayed 1 night in Feb 2024
Response from Pam on 2024/2/26
Thank you for taking time to respond concerning your stay with our La Quinta Inn & Suites. Please accept our heartfelt apology for what your outlined in your review. We are very sorry to hear that your visit with us wasn't up to your expectations and know we are working daily to make improvements to our property. Hope you will give us another try.

10/10 Excellent

Kelly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable and quiet
Stayed 2 nights in Jan 2024
Response from GM on 2024/2/22
Thank you so much for the feedback I will share your feedback with the my team

10/10 Excellent

Hilda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give more stars to this hotel! Highly recommended
Stayed 2 nights in Feb 2024
Response from Pam on 2024/2/19
Thank you for staying with us at our La Quinta Inn & Suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guest is our priority, and we want to make every guest's stay a memorable one by providing outstanding services. It was a pleasure to hear your feedback about your stay at our hotel. Looking forward to having you in our hotel again soon!

6/10 Okay

David

Traveled with partner
Liked: Staff & service
Smell of Marijuana and cigarettes. Horrible plumbing noises all night. Staff is above average
Stayed 1 night in Feb 2024
Response from Pam on 2024/2/19
Thank you for taking your time to respond concerning your stay with us. I see your recent stay with us wasnt up to par. As you may know providing the highest level of hospitality is our number one priority. We have spoken with our maintenance staff about the plumbing issue, and they are working to improve. Please accept our heartfelt apology. We hope to get another opportunity to host you again in the future.

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service
Lots of noise til late hours, also off a busy road/hughway ( that part expected).
Stayed 1 night in Feb 2024
Response from Pam on 2024/2/19
Thank you for staying with us at our La Quinta Inn & Suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guest is our priority, and we want to make every guest's stay a memorable one by providing outstanding services. We apology for the noise from the busy roads. Looking forward to having you in our hotel again soon!

10/10 Excellent

Bill, Rochester

Clean quiet friendly people
Stayed 4 nights in Jan 2024
Response from Pam on 2024/2/12
Thank you for responding about your stay at our La Quinta Inn & Suites in Goodlettsville, TN. Your review made our staff smile. It's always so nice to know when our guest had a great stay at our hotel. We hope to see you again real soon!

8/10 Good

Annette

Traveled with partner, Traveled with pets
Comfortable, pet-friendly place to stay with breakfast at a reasonable price.
Stayed 2 nights in Feb 2024
Response from Pam on 2024/2/8
Thank you for taking your valuable time to respond concerning your stay with our La Quinta Inn & Suites Goodlettsville, TN. Our staff was so happy to know your stay was comfortable. we hope to host your again in the future.

6/10 Okay

Ralph

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Pam on 2024/2/1
Thank you for taking your valuable time to respond concerning your stay at our La Quinta Inn & Suites Goodlettsville, TN. Please accept our heartfelt apology for not meeting your expectations. We hope to host you again in the future and make you stay a 10!

6/10 Okay

Lloyd

Stayed 1 night in Jan 2024
Response from Pam on 2024/3/20
Thank you for responding about your stay at our La Quinta Inn & Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful.

10/10 Excellent

Kelly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave me the quiet room I asked for
Stayed 4 nights in Jan 2024
Response from GM on 2024/1/29
Thank you

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, clean place to stay..
Stayed 1 night in Jan 2024
Response from GM on 2024/1/29
Thank you for the feedback

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service
The staff made check-in/check-out very quick and easy. The lobby and breakfast areas were nice, clean and well-maintained and serviced. The rooms were fine, and clean. Hallways are ready for upgrades to catch up to the lobby.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/29
Thank you for the feedback

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/29
Thank you

2/10 Terrible

Rizwan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property run down and congested room and bathroom layout.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/29
Thank you for the feedback

6/10 Okay

Mandy

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on 2024/1/29
Thank you for the feedback

10/10 Excellent

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Dec 2023
Response from GM on 2024/1/29
Thank you for the feedback

6/10 Okay

Clifford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
worst mattress ever
Stayed 1 night in Dec 2023
Response from GM on 2024/1/29
Thank you for the feedback

10/10 Excellent

Goldie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 2024/1/29
Thank you

6/10 Okay

Greg

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
Very dated facility. Pictures make the place look much more up to date than it actually is. Heavily rusted door trim, molding caulking in tub, just an old building. Was noisy and not a comfortable sleep. I would have expected these conditions in a hotel about half the price of what we paid. Will look elsewhere next time through.
Stayed 1 night in Dec 2023
Response from GM on 2024/1/29
Thank you for the feedback

8/10 Good

RIE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Pam on 2024/1/1
Thanking you for taking your valuable time to respond about your stay at our La Quinta Inn & Suites. We appreciate your feedback and hope for another opportunity to host you in the future..

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Pam on 2023/12/29
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Antoine

Traveled with family
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Pam on 2023/12/27
Thank you for taking your valuable time to respond concerning your stay at our La Quinta Inn & Suites by Wyndham. I see you gave us a 2 out of 5 score. Please accept our heartfelt apology for not making your stay great. We hope for another opportunity to make your stay great in the future.

6/10 Okay

subrata

Traveled with family
Disliked: Cleanliness, staff & service
Ok for One Night!!!
The hotel has too few number of staff its size. We booked a Suite with King Bed and it was a big big suite (Plus Point). However the cloth Closet did not have a single Hanger… they closed the breakfast buffer at 9:00am though all LQ has breakfast open till 10:00 on Sat/Sun
Stayed 2 nights in Dec 2023
Response from Pam on 2023/12/27
Thank you for taking your valuable time to respond concerning your stay at our La Quinta Inn & Suites by Wyndham. Please accept our heartfelt apology for what you outlined in your review. We have spoken with our housing keeping and breakfast staff to improve on these issues.

10/10 Excellent

JC

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. So friendly and helpful. We will be staying there again in the future.
Stayed 2 nights in Dec 2023
Response from Pam on 2023/12/27
Wow! Thank you so much for the wonderful comments about your stay at our La Quinta Inn & Suites by Wyndham. This put a smile our on staffs faces. Your feedback is a tool we use to let our staff know when they are doing great or need to make improvements.