⭐ 2 out of 5 stars
Disappointing Stay Due to AC Issues and Poor Room Conditions
We were really looking forward to our stay at Homewood Suites Nashville Downtown, but unfortunately, our experience was far from what we expected.
Upon arrival, we noticed the air conditioning in our room wasn’t working — the temperature was in the high 70s and rising. We contacted the front desk and were told that “engineers” would come check it out. They flipped a breaker and reset the system, but that did nothing to resolve the issue. In fact, the room only got hotter, reaching into the 80s, making it extremely uncomfortable.
When we requested to be moved, we were told the hotel was sold out of rooms similar to ours and that there were no upgrade options either. The next morning, still sweaty and frustrated, we followed up again and got the same answer. It wasn't until we demanded a resolution that we were finally moved — nearly 24 hours later — to a comparable room.
While the new room did have working AC (thankfully!), it came with its own set of problems. There was peeling paint on the ceiling, hair in the shower, and the shower handle was loose and made a loud pounding noise when in use.
Overall, while we were glad to at least be comfortable in a cooler room for the remainder of our stay, the poor initial handling, delay in resolution, and lack of cleanliness in both rooms ledt us disappointed. We had hire expectations for a Hilton branded facility
.