Exterior

Reviews of Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 555 out of 1034 reviews" "
Rating 8 - Good. 268 out of 1034 reviews" "
Rating 6 - Okay. 114 out of 1034 reviews" "
Rating 4 - Poor. 56 out of 1034 reviews" "
Rating 2 - Terrible. 41 out of 1034 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

margaret, bronx ny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable clean hotel. good effort with evening entertainment and nibbles. Breakfast was good but some mornings some breakfast items were unavailable.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/5/5
Margaret, it's wonderful to hear that you found the Holiday Inn Express Nashville Downtown comfortable and clean. We're glad you appreciated our evening entertainment and breakfast. We do observe peak cycles for breakfast and we always strive to resupply as quickly as possible. We appreciate your feedback and are keen on making every stay enjoyable for our guests.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of desk people was not interested in helping. But other than that it was great.
Stayed 1 night in May 2024
Response from Customer Service on 2024/5/4
Robert, thank you for choosing the Holiday Inn Express Nashville Downtown and for highlighting your overall positive stay. Please accept our apologies for the perceived lack of interest from one of our team members. We hold customer service in high regard and will ensure necessary improvements. We're thrilled you had a pleasant time and look forward to welcoming you back.

10/10 Excellent

Cheryl, Maple Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/5/4
Cheryl, thank you for choosing Holiday Inn Express Nashville Downtown. Your top rating speaks volumes. We're delighted you enjoyed your stay, and we look forward to welcoming you back again soon!

8/10 Good

Susan, Harrison Township

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location. Quieter part of town. Trolley stop just 1 blk. We parked our own vehicle in near by parking garage w in/out.
Stayed 5 nights in Apr 2024
Response from Customer Service on 2024/5/2
Susan, thank you for sharing your experience at Holiday Inn Express Nashville Downtown. We’re delighted to hear you appreciated our serene locale in the city. It's pleasant to know that you found our proximity to transportation and parking beneficial. Looking forward to welcoming you back on your next trip to Nashville.

10/10 Excellent

Salena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & staff were very friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/30
Salena, it's terrific to know you had a clean and welcoming stay at the Holiday Inn Express Nashville Downtown. We appreciate your praise for our amicable team members and we're delighted they made your experience that much better. We hope to provide you with another exceptional stay in the near future.

6/10 Okay

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was okay but nothing to make it stand out
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/27
Kelly, it seems your stay with us didn't meet your expectations. We always strive to offer distinctive experiences and it's regrettable to know we missed the mark this time. Your feedback is helpful and will be forwarded to the team for consideration. We hope to provide you with a more impressive stay in the future.

6/10 Okay

Line-Andre

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not friendly or accommodating staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/27
Line-Andre, it's regrettable to hear that your interaction with our team members didn't meet your expectations. Rest assured, outstanding hospitality is of utmost importance to us. We hope you'll give us another opportunity to serve you better in the future.

8/10 Good

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very friendly and helpful staff. Would like to have fresh fruit options at breakfast.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/26
Janet, thank you for your kind words about the prime location of Holiday Inn Express Nashville Downtown and our very welcoming and attentive team members. We appreciate your suggestion for fresh fruit at breakfast and will pass this feedback along. We hope to have you back with us soon.

6/10 Okay

Vicki

Traveled with family
Disliked: Property conditions & facilities
Needs updated and a better cleaning staff.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/25
Vicki, thank you for your feedback. It's disheartening to hear that certain aspects of your stay didn't meet your expectations. We are continually striving to enhance and maintain our property, as well as train our team members to maintain excellent cleanliness standards. We appreciate your remarks and will use them to make improvements. We hope you'll give us another opportunity to serve you better in the future.

6/10 Okay

Christian

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 2024/4/24
Thank you for the feedback, Christian.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Joan, Doylestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/21
Thanks, Joan! It's outstanding your time at Holiday Inn Express Nashville Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Vladislav

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/21
Vladislav, it's wonderful to see that you had a great experience at the Holiday Inn Express Nashville Downtown. Your positive feedback is greatly appreciated, and we hope to welcome you back in the near future.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that you had to pay for parking, but I will say the valet people were on it. So sweet and helpful you have a good set of guys there. Staff was friendly and front desk was awesome. Breakfast was good and the appetizers were not bad. Loved that you could walk to downtown to all the bars. Will recommend.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/20
Michelle, it's wonderful to hear how much you appreciated the Holiday Inn Express Nashville Downtown. We're glad you found our valet team so efficient and considerate. We appreciate your feedback about parking and it's terrific to know you loved our breakfast selection and close proximity to downtown. We look forward to your recommendations and your next visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/21
Thank you for sharing your perfect rating with us, Dawn!It's wonderful to see how much you appreciated your time at Holiday Inn Express Nashville Downtown! We want everyone to feel right at home at Holiday Inn Express Nashville Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Jenifer

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beds too small, plugs didn’t work, blinds stuck on down
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/20
Jenifer, we're saddened to hear about the issues you encountered during your stay, including cozy bed sizes and some maintenance concerns. Our guest comfort is of utmost importance, and we appreciate your feedback to help us make improvements. Rest assured that our team members have already been engaged to address these aspects. We hope you will afford us the opportunity to better serve you in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location and helpful staff. Great breakfast offered!
Stayed 5 nights in Apr 2024
Response from Customer Service on 2024/4/20
Denise, thank you for your kind words. We are delighted that the Holiday Inn Express Nashville Downtown's convenient location and our team's diligent service were beneficial for you. It's great to hear that you appreciated our hearty breakfast selection. We look forward to having you again in the future.

6/10 Okay

Roxann

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast . Loved the entertainment from 4-7. Hotel should provide water. 24 hrs a day as the other hotels do. Also found 3 live roaches in the lobby which would deter me from staying there again. The staff at the front desk were not friendly or welcoming.
Stayed 4 nights in Apr 2024
Response from Pradeep D on 2024/4/27
Dear Roxann,We sincerely apologize for the less-than-pleasant experience you had during your recent stay at our hotel. It deeply concerns us to learn about the issues you encountered, and we understand the impact they had on your overall impression of our establishment.Your feedback regarding the availability of water, the presence of roaches in the lobby, and the demeanor of our front desk staff is truly disheartening. Please rest assured that we take these matters very seriously and are actively addressing them with our team to prevent such occurrences in the future.We are committed to providing all our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion. Your comments have been duly noted, and we will use them to make necessary improvements to ensure a superior experience for all our guests.We value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if there is anything further we can do to rectify the situation or if you have any additional feedback to share.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention.Sincerely,Front Desk Manager

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is where I always stay when I go to Nashville. Perfect location and breakfast is great and afternoon snacks and music are a plus.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/19
Annette, it's always a pleasure to know that guests like you consistently choose Holiday Inn Express Nashville Downtown for your visits to the city. We're thrilled that you appreciate our prime location, hearty breakfasts, and the added delight of afternoon treats complemented by music. We eagerly await your next visit. Thank you for choosing us, and for your wonderful remarks.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
We liked the AM breakfast and the walking convenience to the bars & sights. Very safe to walk everywhere. That said, we came back to hotel at 10 PM after being out since 7 AM to find our room door OPEN a few inches. Front desk suggested we might have not closed it! Bed had been made so it was definitely staff issue and nothing was missing but not handled as expected. Pool is CLOSED till temps above 70 - not mentioned on Expedia. Room had a few issues - one that had to be resolved by maintenance which housekeeping should have notices & reported.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/18
James, it's good to hear that you enjoyed the breakfast and found our location convenient. We regret any inconvenience you experienced due to the incident with your room door. We always aim to ensure the safety and security of our guests. We also note your comment about the pool and the in-room issue. We'll work on improving our communication and maintenance checks to continually provide superior service. Thank you for sharing your feedback. We hope to welcome you again in the future.

10/10 Excellent

Kelli Rae

Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/5/5
Thank you for this excellent rating, Kelli!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Holiday Inn Express Nashville Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

richard

Traveled with family
Liked: Amenities
Great staff and clean facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/4/14
Richard, your wonderful review of Holiday Inn Express Nashville Downtown is much appreciated. We're thrilled you enjoyed our clean facilities and found our team members excellent. We can't wait to provide you another exceptional stay in the future.

6/10 Okay

Brenda Pahola

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not friendly staff, needs improvement on cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/14
Brenda, your feedback is appreciated. It's unfortunate to hear about your experience regarding the friendliness and cleanliness. We aim to ensure every guest has an enjoyable stay, hence our team members strive to provide welcoming service and maintain high standards of cleanliness. We'll work on these aspects for improvement and look forward to the opportunity of serving you better in the future.

10/10 Excellent

wei

Liked: Property conditions & facilities
Very good service!
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/11
Wei, your feedback is greatly appreciated. We are thrilled to hear that you enjoyed your experience at the Holiday Inn Express Nashville Downtown and found the service to be of high quality. We look forward to welcoming you back on your next visit to Nashville.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/4/11
We appreciate the feedback, Nicholas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/11
David, thank you for your glowing rating. We at the Holiday Inn Express Nashville Downtown greatly appreciate it and we're thrilled to know that your stay with us was enjoyable. We look forward to welcoming you back on your next visit to Nashville.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/11
Keith, thank you for your top score rating of Holiday Inn Express Nashville Downtown. We are thrilled to know your stay was excellent! We can't wait to welcome you back next time you're in Nashville.

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/4/10
Chase, it seems like specific details of your experience at the Holiday Inn Express Nashville Downtown were not included in your review. If there's anything that could have made your stay more enjoyable or any standout aspects of your visit, we would love the opportunity to hear more about it. Your feedback can greatly assist us in continuing to deliver a great guest experience.

4/10 Poor

Thomas

Disliked: Property conditions & facilities
No hot water!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/10
Thomas, we sincerely regret to hear about the issues you experienced with the water during your stay. We understand how important hot water is to guest comfort. Our maintenance team is actively addressing these types of concerns to improve guest experiences. We'd appreciate the opportunity to better serve you in the future.

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/27
Andrew, thank you for taking the time to leave such a great rating for the Holiday Inn Express Nashville Downtown. We're delighted that your stay with us was enjoyable. Please consider us for your future travels to Nashville, as we'd love to host you again!

10/10 Excellent

Regina

Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/6
Regina, thank you for choosing Holiday Inn Express Nashville Downtown. We're thrilled to note your perfect score, and it seems you had an exceptional experience! Our team is always eager to deliver superior guest satisfaction, and your rating is affirming. We look forward to your next visit.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/1
Jacqueline, it's wonderful to hear that your stay at Holiday Inn Express Nashville Downtown was enjoyable enough to have you planning your return. We're already looking forward to your next visit. Thanks for taking the time to share your feedback with us on Expedia.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice room. Helpful staff
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/31
Jeff, thank you for sharing your positive experience. At Holiday Inn Express Nashville Downtown, cleanliness and comfortable rooms are our top priorities. We're glad to hear that our team members were able to assist you during your stay. We look forward to hosting you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/3/31
Thank you for this lovely rating, David!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn Express Nashville Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Mark, St. Louis Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/28
Mark, thank you for choosing Holiday Inn Express Nashville Downtown. It's great to see that you had a fantastic experience. We hope to have the chance to welcome you back on your next visit to Nashville.

10/10 Excellent

Lisa, Land O Lakes

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to party on Broadway
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/25
Lisa, we're thrilled to hear that you enjoyed your stay at Holiday Inn Express Nashville Downtown. It sounds like you were able to take full advantage of our prime location on Broadway. Thanks for recommending us, and we hope to welcome you back soon for another stay filled with fun and festivities.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/25
Thank you for the 5 out of 5 rating, Jason!We're thrilled to see how much you enjoyed staying at Holiday Inn Express Nashville Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly wonderful
Response from Customer Service on 2024/3/23
Billie, it's terrific to hear such positive feedback about your experience at Holiday Inn Express Nashville Downtown. We strive to create delightful encounters for our guests, and it's warming to hear we've succeeded. Thank you for your praises, and we hope to see you back soon.

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the happy hour and breakfast available. Elevator situation could be improved
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/20
Marcia, we're thrilled to hear you enjoyed the happy hour and breakfast offerings at Holiday Inn Express Nashville Downtown. Your feedback about the elevator is also invaluable and we're continually looking for ways to enhance our guest's experience in every aspect. We're looking forward to having you back soon to enjoy more of our hospitality and improvements.

10/10 Excellent

Kristine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location. Easy to walk to what we wanted to see and do. Staff was fantastic
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/20
Kristine, it's wonderful to know that the location of Holiday Inn Express Nashville Downtown perfectly suited your needs. We're thrilled our team members contributed positively to your experience, making your stay even more memorable. We eagerly look forward to welcoming you back for another fantastic visit in the future.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/20
Beverly, many thanks for sharing your positive rating of the Holiday Inn Express Nashville Downtown. Our team is thrilled to know we met your expectations. We hope your travels bring you back our way soon!

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 2024/3/19
Jim, it's fantastic to see your four-star rating for the Holiday Inn Express Nashville Downtown. We're glad you enjoyed your stay and trust you found our accommodations to meet your needs. Looking forward to welcoming you back in the future to meet, and hopefully exceed, your expectations even further.

10/10 Excellent

Michelangelo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/18
Michelangelo, we're delighted to hear you appreciated the Holiday Inn Express Nashville Downtown's prime location. We hope that our convenient positioning played a significant part in making your visit to Nashville enjoyable. Thanks for your review and we look forward to welcoming you back soon.

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/16
Tom, it's wonderful to hear that you experienced such warm hospitality from our team members at Holiday Inn Express Nashville Downtown. We take pride in ensuring all our guests feel welcome and assisted. Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Paul, Titusville

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and valet were extremely friendly and helpful. Great experience!
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/13
Paul, it's wonderful to hear that you had a great experience at Holiday Inn Express Nashville Downtown. It's particularly encouraging to know that our front desk and valet colleagues were exceptionally helpful and friendly. We anticipate your return visit with much enthusiasm!

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is too congested and slow
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/5
Steven, it's great to see you enjoyed your stay at Holiday Inn Express Nashville Downtown. Regarding the parking situation, we understand the area can become busy at times. Our team members are always striving to keep things moving efficiently and we appreciate your understanding. We hope to welcome you back again in the future for an even smoother experience.

6/10 Okay

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
The only bad part of the stay was that the hotel staff did nothing about the other guests screaming g and carrying on at 2:30am. When we called the next day to complain we were told “that is what to expect on the weekend, after all it’s like Nash-Vegas” Wouldn’t go back.
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/5
Annmarie, thank you for sharing your thoughts. It's disheartening to hear your peace was disrupted during your stay due to excessive noise. Our aim is to provide a tranquil environment for all guests, irrespective of the day of the week. Your feedback has been passed onto our team members to ensure they respond proactively to such situations. Your dissatisfactions are regrettable and we hope to have another chance to better meet your expectations in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 2024/3/4
We appreciate you sharing this positive rating, William!The comfort of our guests is important to us so we can't wait to see you back again at Holiday Inn Express Nashville Downtown. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Penelope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, walk to The District, Valet is awesome.
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/23
Penelope, it's heartening to hear that your stay at the Holiday Inn Express Nashville Downtown met your expectations. We're thrilled that our central location and dedicated valet team contributed to your experience positively. We look forward to welcoming you back the next time your travels bring you to Nashville.

10/10 Excellent

Rebecca

Stayed 3 nights in Feb 2024
Response from Customer Service on 2024/3/21
Rebecca, we're thrilled to see your five-star rating for Holiday Inn Express Nashville Downtown! It's such a pleasure to know you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the near future. Safe travels!

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cost to park is to much
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/21
Robert, thank you for your review. At the Holiday Inn Express Nashville Downtown, we understand that certain aspects of city accommodations may not align with everyone's preferences, including parking fees. We appreciate your understanding and we hope to welcome you back soon.