Exterior

Reviews of Holiday Inn Express Brentwood South - Cool Springs, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 420 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing very helpful and friendly
Stayed 7 nights in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/30
Alexander, Thanks so much for your feedback. We are glad you stay with us was enjoyable. Please come see us again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check staff was so sweet and kind. Room was clean. I couldn’t have asked for anything more.
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/29
Susan, Thanks so much for your positive review & feedback! We appreciate you and hope you come back to see us soon!

6/10 Okay

Kamlesh

Liked: Staff & service
Overall, Holiday Inn brand is much better than this property. We went by that, and it was not at all what we expected. The microwave in the room didn’t work, we asked for the replacement, and they said they didn’t have any. The cabinets would not close and the property overall could have been maintained better..
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/29
Kamlesh, We thank you for your feedback and we will work diligently to fix those things that were mentioned.

8/10 Good

Denise

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Mitch Watson-General Manager on 2024/4/26
Denise, Thanks so much for your feedback and rating! We appreciate you!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
This is a reasonably priced place to stay that’s clean and I feel safe and the staff is helpful.
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/26
Thanks Again Denise!

10/10 Excellent

Joe, Johnson City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and rooms were clean. Breakfast was delicious!!
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/17
Joe, Thanks for leaving us a review. We appreciate your business and hope you choose us if your travels ever call for you to be in our neck if the woods again

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/14
George, Thanks for your feedback we appreciate your business and hope that you choose holiday inn in the future.

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay! Great breakfast and clean rooms. Very friendly staff😊
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/12
Jodi, Thanks for your kind words. Its always a pleasure, we appreciate your business and hope you keep us in mind if your travels ever call for you to allow us to be your home away from home.

10/10 Excellent

Faritzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/11
Thank you for your score. We always appreciate when a guest has a great stay and on behalf of my staff and I we say thank you for choosing us. Come see us again.

10/10 Excellent

Heylicken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please include Turkey on breakfast.
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/8
Hello! Thanks so much for your feedback. We will definitely look into that. We do offer turkey sausage in our breakfast already! Hope to see you again should your travel needs call for it!

8/10 Good

Sarah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Mitch Watson-General Manager on 2024/4/7
Thanks for your feedback we appreciate your business and hope you choose us again if your every in our neck of the woods again!

8/10 Good

Darrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue - no coffee at breakfast. Food service was a bit slow. I think they had more people than expected.
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/4/7
We do appreciate your feedback and your business. We will take that into consideration and we hope you choose us again if your every in our neck of the woods again!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/4/1
Kathy, Thank you so much for your review. We were happy to accommodate you and hope you think of us for your future travels!

8/10 Good

Anton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful with a small repair. The beds were not as comfortable like other Holiday Inn's. It was difficult to find. A better map or written directions would help.
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/4/1
Anton, Its true we are nestled in a corner in the back but I think that's what makes us special. We do appreciate your business and hope that you find your way back to us if the needs call for it.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/4/23
David, Thanks so much for your feedback we do appreciate your business and hope you stay with HIE again in the future.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, breakfast was great
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/21
Sabrina, Thanks so much for your feedback. We hope you keep us in mind should your travels ever lead you back to our neck of the woods!

10/10 Excellent

Latoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the stay.
Stayed 2 nights in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/16
Latoria, Thanks so much for your feedback. We truly appreciate your business and hope you choose us in the future if your travel plans call for it!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly service. The hotel was very clean, very comfortable beds and the free breakfast was delicious. Definitely a 10. Thank you and we will stay again when passing through. Highly recommend.
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/13
Gary, Thank you so much for your kind words and feedback. We strive to take care of our guests and we hope that if you ever need accommodations and are in our neck of the woods please keep us in mind.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services was so sweet and helpful! Breakfast had lots of options and variety. Our room was cosy and clean. Overall it was a very good stay!
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/12
Rebecca, Thank you so much for your feedback. The staff and I are always trying to make our guests feel like they are home when they are away from home. Thank you for your business and if you are ever around our neck of the woods please consider us again!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful place to stay! One of the best hotels we’ve stayed at in a long time!
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/7
Linda, Thanks so much for the great review. We do try to exceed all of our guests expectations. If your ever in our neck of the woods please think of us for your accommodations needs.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
This was a stop over stay. It was clean and perfect for our needs.
Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/6
Nora, I'm so happy your stay with us was a good experience. We do appreciate your business! As I always say if your ever in our neck of the woods again please feel free to reach out to us we would love to accommodate you again! Take care.

4/10 Poor

Dangleos

Stayed 1 night in Mar 2024
Response from Mitch Watson-General Manager on 2024/3/29
Thank you for your feedback!

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Everything was good. Quiet place.
Stayed 1 night in Feb 2024
Response from Mitch Watson-General Manager on 2024/3/1
Thank you so much for your feedback. We appreciate your business and hope that you come stay with us again if your ever in our neck of the woods.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to family
Stayed 1 night in Feb 2024
Response from Mitch Watson-General Manager on 2024/2/25
Thanks so much for your feedback! We hope you enjoyed your stay!

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mitch Watson-General Manager on 2024/2/26
Larry, Thank you so much for your feedback! We appreciate your business and if you are ever in our neck of the woods again that you choose to stay with us!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stopped overnight on a long trip home. Need to rest. Very quiet
Stayed 1 night in Feb 2024
Response from Mitch Watson-General Manager on 2024/2/14
Well thank you so much! We appreciate you business and i hope if your ever in our neck of the woods again you chose Holiday Inn Express!

6/10 Okay

Cynthia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2024
Response from L Boothstodd, GM on 2024/2/9
Thank you for your review and we hope to see you again soon!

10/10 Excellent

Jo Ellen

Traveled with partner
Liked: Amenities
Staff friendly, rooms clean and comfortable
Stayed 1 night in Feb 2024
Response from L Boothstodd, GM on 2024/2/7
Thank you for taking the time to write a review about your stay! On behalf of myself and the team, we appreciate you and hope that you will come see us again soon!

8/10 Good

Dennis

Liked: Staff & service
Overnite Stay
Stay was ok. Room was quiet and clean safe area but somewhat close to freeway so..... 3 out of 5 stars... id stay here again.
Stayed 1 night in Jan 2024
Response from L Boothstodd, GM on 2024/2/1
Thank you so much for your review and we are glad that you chose us!

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness
Was a older building, but was clean.
Stayed 1 night in Jan 2024
Response from L Boothstodd, GM on 2024/2/1
Thank you so much for your review, we hope that you will come back and see us again soon!

8/10 Good

Leah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from L. Boothstodd, General Manager on 2024/1/22
Thanks so much for your review, and we hope to see you again soon!

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from L Boothstodd, GM on 2024/1/22
Thank you for choosing us and thank you for your review, we hope to see you again soon!

4/10 Poor

Racquel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Every 10 minutes toilet making noise
Stayed 1 night in Dec 2023
Response from L Boothstodd, GM on 2024/2/1
I do apologize for the issue that you had, I am hopeful that you will come see us again!

2/10 Terrible

Lanson

Stayed 2 nights in Dec 2023
Response from L Boothstodd, GM on 2024/1/22
Please allow me to apologize for your less than GREAT stay. We hope that you will come and see us AGAIN soon!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from L. Boothstodd, General Manager on 2023/12/18
Thank you so so much for your review and we are glad that you enjoyed your stay with us, Please come and see us again!

10/10 Excellent

Phil

Stayed 1 night in Nov 2023
Response from L Boothstodd, GM on 2023/12/15
Thanks so much for taking the time to write your review. We truly hope that you will come see us again soon!

6/10 Okay

Michele

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not one light was working in the parking lot and the property is not in a location to benefit from lighting of other businesses.
Stayed 1 night in Dec 2023
Response from L Boothstodd, GM on 2023/12/15
I apologize for the lighting issue, we had that fixed immediately. Again we apologize and we are grateful for your advice.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was in a great location
Stayed 1 night in Nov 2023
Response from L Boothstodd, GM on 2023/12/4
Thank you so much, we appreciate the feedback!

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property met all expectations. Quiet, comfortable room to stay for a night when visiting family nearby. Good value.
Stayed 1 night in Nov 2023
Response from L. Boothstodd, General Manager on 2023/12/4
Thanks so much for your review, and we hope you will come back and see us soon!

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is better than most hotels. Staff very courteous, friendly, and professional.
Stayed 1 night in Nov 2023
Response from L Boothstodd, GM on 2023/11/16
Thanks so much for sharing your experience and we hope that you will come to see us again soon!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from L Boothstodd, GM on 2023/11/10
Thanks so much for your review and we hope to see you again soon!

8/10 Good

Pat

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk person was helpful. I asked for a room change, and he was very helpful in making this happen. Rethinking breakfast hours might be a good idea. There were at least a dozen people hanging around at 6 a.m. waiting for breakfast that didn’t start until 6:30. None of these people seemed to be together so that could have been 12 different travelers who were ready to start their day but had to wait for breakfast. On a positive note, the breakfast was good.
Stayed 1 night in Oct 2023
Response from L Boothstodd, GM on 2023/10/26
Thank you for your review and sharing your concerns! We will review this and see if it is feasible for us to change the hours

10/10 Excellent

Sonya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from L Boothstodd, GM on 2023/10/24
Thanks so much for your review and We hope that you will come and see us againQ

4/10 Poor

VICKIE

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room should not have been given to a customer to stay in!!!
Stayed 2 nights in Oct 2023
Response from Vasser Knowles- GM on 2023/10/19
I am sorry that we did not make for a great stay for you. I hope that you will visit again after our refresh project!

10/10 Excellent

Angela

Stayed 1 night in Oct 2023
Response from L Boothstodd, GM on 2023/11/10
Thank you so much for your review and we hope to see you again soon!

10/10 Excellent

Jo Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. The breakfast is good. The rooms are very clean
Stayed 1 night in Oct 2023
Response from L. Boothstodd, General Manager on 2023/10/19
Thanks so much for your review, and I will be sure to pass this on to our team!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very very nice! Easy check in, room was comfortable and clean. The breakfast buffet was excellent!!
Stayed 1 night in Oct 2023
Response from L Boothstodd, GM on 2023/10/10
Thank you so much for your review, we are hopeful that you will come and see us again soon!

8/10 Good

SHAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from L Boothstodd, GM on 2023/10/2
Thank you so so much! We appreciate your input! I hope that you will come and see us again soon!

8/10 Good

james

Stayed 1 night in Sep 2023
Response from L Boothstodd, GM on 2023/10/24
Thank you so much and we hope that you will come and see us again!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for the price.
Hotel was ok. Nothing fancy. Bed wasn’t the most comfortable and the bed felt damp. I’m sure it was from the humidity of the room and air conditioner. But for the price I can’t complain. Bathroom was clean but the toilet was really low to the ground. I felt like I was doing squats every time I had to use it. It was quiet and worked for a couple night stay on a budget
Stayed 2 nights in Sep 2023
Response from L Boothstodd, GM on 2023/9/27
I am glad that you enjoyed your stay. I appreciate your comments, and assure you that these items will be addressed on our upcoming remodel. Thanks again!