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Reviews of Hilton Franklin Cool Springs

4 out of 5
Hilton Franklin Cool Springs
601 Corporate Centre Drive, Franklin, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 676 out of 871 reviews" "
Rating 8 - Good. 134 out of 871 reviews" "
Rating 6 - Okay. 34 out of 871 reviews" "
Rating 4 - Poor. 14 out of 871 reviews" "
Rating 2 - Terrible. 13 out of 871 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in May 2024

10/10 Excellent

DESMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nani

Super comfy beds. Second time staying here… always a good choice
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire experience. Beds were so comfy
Stayed 2 nights in Apr 2024

8/10 Good

Reine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were awakened by loud banging due to window washers, they should have not disrupted customer’s rest, it could have been started at check out time, Noon. Also, signs were flickering that made us nervous, my husband looked into it and discovered that the tech team was doing a drill. A letter the evening before would have been nice, or for us to be told directly upon check in arrival.
Stayed 1 night in Apr 2024

10/10 Excellent

Blake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and super clean. Great area
Stayed 1 night in Mar 2024

10/10 Excellent

Taru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff was friendly and knowledgeable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PottersHouse Realty's staff really enjoyed the stay. This is a preferred hotel for relaxation, business meetings, and weddings. The rooms are super clean. The amenities are great. The staff is friendly and above average.We highly recommend this esteemed hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/4/10
Thank you so much for leaving us such a kind review! We are so glad to hear you enjoyed your stay with us! We looked forward to welcoming you back next time you are in the Nashville are!

10/10 Excellent

Ryan, South Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Would recommend it.
Stayed 1 night in Mar 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/3/31
Thank you so much for taking a moment to review your most recent stay! We are so happy you enjoyed your stay! We cannot wait to see you again next time you are in the Nashville area!

8/10 Good

Tequilah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The lobby is beautiful with plenty of seating. Staff members were very pleasant and accommodating. I recommend this hotel
Stayed 5 nights in Mar 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/3/30
Thank you so much for taking a moment to leave us such a kind review! We are so appreciative of your business and look forward to welcoming you back soon!

10/10 Excellent

Daryl, Louisville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a frequent guest at the Hilton Franklin Cool Springs. Super friendly and responsive staff. Clean rooms. Comfortable beds & pillows. High end bath appointments.
Stayed 2 nights in Mar 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/3/28
Thank you so much for taking a moment to leave us such a kind review! We are so appreciative of your business and look forward to welcoming you back soon!

8/10 Good

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
I like that there was a gym. The staff was friendly and accommodating
Stayed 2 nights in Mar 2024
Response from jmoon1 on 2024/3/25
Thank you so much for the amazing review!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern hotel. The staff is excellent, friendly and helpful. I would definitely recommend staying here since it is close to downtown Nashville but without the noise and crowds.
Stayed 1 night in Mar 2024
Response from jmoon1 on 2024/3/24
Thank you so much for the amazing review!

10/10 Excellent

Hadley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel for the price! Quick and easy walk to good restaurants!
Stayed 1 night in Mar 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/3/20
Thank you so much for taking a moment to leave us such a kind review! I am so happy to hear you enjoyed your most recent stay! We cannot wait to welcome you back next time you are in the Nashville area!

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and so very clean. Upscale hotel for a decent price. Free parking. Room has huge glass windows overlooking Franklin. I’m so happy they built this hotel. Definitely coming back
Stayed 4 nights in Mar 2024
Response from Dheerja on 2024/3/10
It is our pleasure to have you with us at Hilton Franklin Cool Springs. That's great to hear! Thank you for choosing to stay at our hotel. We are honored to have had the opportunity to serve you during your visit. Your kind words and support mean the world to us. We hope that you had a memorable stay and that we exceeded your expectations. We look forward to welcoming you back soon.

10/10 Excellent

Kerri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 2 nights in Mar 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/3/5
Thank you so much for taking a moment to leave us such a kind review! I am so happy to hear you enjoyed your stay with us! We cannot wait to welcome you back next time you are in the Nashville area!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from jmoon1 on 2024/3/24
Thank you for the 5* review!

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice 2 night stay. Wish we would have been told we had free breakfasts the first day instead of the 2nd. All else was great.
Stayed 2 nights in Feb 2024
Response from Dheerja on 2024/2/19
Thank you so much for your review. It is our pleasure to have you with us at Hilton Franklin Cool Springs. Do you find your guestroom comfortable and to your satisfaction?

10/10 Excellent

James

Traveled with group
Stayed 3 nights in Feb 2024
Response from Dheerja on 2024/2/20
It is our pleasure to have you with us at Hilton Franklin Cool Springs. Thanks for the feedback.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from jmoon1 on 2024/2/19
We are so sorry to hear we fell short during your stay. Please, connect with us directly at the hotel as we would like to hear what happened and Make it Right.

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property; we felt very safe here and enjoyed a relaxing dinner in the restaurant. We plan to stay here on the return trip nex week.
Stayed 1 night in Feb 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/2/17
Thank you so much for taking the time to leave us such a kind review! I am so glad to hear you enjoyed your stay! We look forward to welcoming you back next time you are in the Nashville area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from jmoon1 on 2024/2/11
Thank you so much for choosing us as your home away from home. We are glad to see you enjoyed your stay with us. We look forward to welcoming you back on your next trip to Nashville!

10/10 Excellent

Maryellen

Stayed 2 nights in Jan 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/2/8
Thank you so much for taking a moment to leave us such a kind review. We are so glad you enjoyed your most recent stay with us! We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

LETICIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable.
Stayed 4 nights in Jan 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/2/3
Thank you so much for taking a moment to leave us such a nice review! I am so happy to hear you enjoyed your most recent stay with us! We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/2/1
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay! We cannot wait to welcome you back next time you are in the Nashville area!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jan 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/2/1
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay! We cannot wait to welcome you back next time you are in the Nashville area!

10/10 Excellent

Gilbert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent hotel/ staff. The Harth was perfect!
Stayed 3 nights in Jan 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/1/21
Thank you so much for taking a moment to leave us such a kind review! I am so glad to hear that you enjoyed your stay! We cannot wait to welcome you back next time you are in the Nashville area!

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franklin Weekend
Very friendly staff, easy check in, clean, in a quiet and safe area. Close to downtown historical Franklin with great restaurants and shopping.
Stayed 2 nights in Jan 2024
Response from Emily Comans, Assistant Front Office Manger on 2024/1/21
Thank you so much for taking a moment to leave us such a kind review! I am so glad to hear that you enjoyed your stay! We cannot wait to welcome you back next time you are in the Nashville area!

10/10 Excellent

Maria, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2024/1/17
Thank you so much for taking a moment to leave us such a kind review! We are so glad you enjoyed your stay with us! We cannot wait to welcome you back next time you are in the Nashville area!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from jmoon1 on 2024/1/9
Thank you so much for the 10* review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from jmoon1 on 2024/1/9
Thank you so much for the 10* review!

10/10 Excellent

UBIRATAN

Stayed 3 nights in Dec 2023
Response from jmoon1 on 2024/1/9
Thank you so much for the 10* review!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Clean hotel! Staff was super friendly & helpful!
Stayed 2 nights in Dec 2023
Response from jmoon1 on 2024/1/9
Thank you so much for the 5* review!

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, the room was clean and comfortable, and the food from the hotel restaurant was delicious! We had an overall nice experience!
Stayed 2 nights in Dec 2023
Response from jmoon1 on 2024/1/9
Thank you so much for the 5* review!

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Maryellen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emily Comans, Assistant Front Office Manger on 2024/2/6
Thank you so much for taking a moment to leave us such a kind review! I am so happy to hear you enjoyed your most recent stay! We look forward to welcoming you next time you are in the Nashville area!

10/10 Excellent

rukiya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Daryl, Louisville

Stayed 1 night in Dec 2023
Response from jmoon1 on 2024/1/9
Thank you so much for the 5* review!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great area for shopping.
Stayed 1 night in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Cecile, Pinehurst

Stayed 1 night in Dec 2023
Response from jmoon1 on 2024/1/9
Thank you so much for the 5* review!

10/10 Excellent

George

Traveled with partner
Liked: Amenities
Emily was so very helpful with everything!
Stayed 2 nights in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

6/10 Okay

ELIZABETH

Stayed 1 night in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Tamara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 2 nights in Nov 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!

10/10 Excellent

Kayce

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Emily Comans, Assistant Front Office Manger on 2023/12/22
Thank you so much for taking a moment to leave us such a kind review! We are so glad to hear you enjoyed your stay. We look forward to welcoming you back next time you are in the Nashville area!