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Reviews of Heaven on Nashville Furnished Apartments

Heaven on Nashville Furnished Apartments
23rd Ave and Elliston Place, Nashville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 18 reviews" "
Rating 8 - Good. 6 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Nashville getaway.
Very nice facility and excellent location. Would have been nice to have a tv in the 2nd bedroom (we had to bring our own). Would recommend the facility and plan to stay there on the next visit to Nashville.
Stayed 3 nights in Jul 2019
Response from Jo on 2019/7/14
Hi Gregory, Thank you for the review. We look forward to hosting you on your next trip!

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Common areas (halls) were littered and had spilled drinks/food for days. Grimy and gates were in disrepair. We did like the location and it was quiet at night. A/C worked super well. Communication with reps was top shelf. We were not pleased with the bedding.
Stayed 3 nights in May 2019
Response from Corporate Office on 2019/6/5
Thank you for staying with us. We have memory foam mattress which is preferred by many guests since it’s firm and good for the back. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay.

8/10 Good

Trevor

Liked: Staff & service, room comfort
The shower curtains had mold on them. We ran out toilet paper .
Stayed 4 nights in May 2019
Response from Corporate Office on 2019/5/9
Thank you for staying with us. Wish you had said something during your stay so we could have taken some action. Also, we only provide starter pack which you may need to buy if it runs out. Please note that these are self service apartments and not a hotel. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
We had to be moved due to electrical issues. Not too inconvenienced since first apt smelled horrible.
Stayed 3 nights in Dec 2018
Response from Corporate Office on 2018/12/18
Thank you for staying with us. We apologies for the inconvenience. We work hard to make our guests happy and will make sure that will take steps to correct all the observations.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This apartment was in deplorable condition. It was beyond dirty. Carpets stained and worn, showers moldy, sinks stained with mold and rust, bathroom floors were filthy. Refrigerator ice maker did not work. There are a huge open bag of frozen solid ice in the freezer. Who knows what touched that? Chipped paint, and generally worn. This place looked nothing like the photos advertised. We stayed one night because it was after midnight when we arrive but left as soon as we awoke in the morning. It is hard not to at least partially blame Expedia for not validating this property. It was a complete waste of a lot of money.
Stayed 3 nights in Nov 2018
Response from Corporate Office on 2018/11/16
We do apologize for the inconvenience. However, we did check on all the complaints, we use a professional cleaning company and these complaints were not found to be true. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Dan on 2018/10/31
Thank you for having the time to post a review. Hope you will have a wonderful time

6/10 Okay

Mary, Milwaukee

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The location is great. Great restaurant options right in the apartment complex. Overall the apartment is very nice. It is on the first floor so we had the blinds closed the majority of the time since people can see right in. Unfortunately the showers in both bathrooms were very dirty and had a lot of mold/mildew . We did contact the management and they are resolving the issue.
Stayed 3 nights in Oct 2018
Response from Jo on 2018/10/28
Thank you Mary. We are indeed resolving the issue. We still hope hosting you in your next trip! Our warm regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment - Walkable to Vandy Campus!
Great location that is very walkable to Vanderbilt campus. Enjoyed the entire property. The apartment was clean and well furnished. I would definitely stay here again.
Stayed 2 nights in Sep 2018
Response from Pelican Residences on 2018/10/3
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Corporate Office on 2018/9/5
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Kristen, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great in working with our last minute needs. The apartment itself was fantastic and very homely but spacious. I would absolutely stay in one of these spaces again.
Stayed 4 nights in Jul 2018
Response from Corporate Office on 2018/7/29
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious and modern
The apartment had plenty of space for 5 people and the furniture and apartment was extremely modern. The biggest drawback was to enter the property you are required to have a key card and the property only left us with one (should have been two but the group before us lost a key).
Stayed 3 nights in Jun 2018
Response from Corporate Office on 2018/7/6
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location, but that's about it.
Shower had slimy feeling and had not been cleaned for a while. We found mold in shower as well. TV Remotes did not work. You could not use blinds. Other than location, I would find some other place.
Stayed 3 nights in May 2018
Response from Corporate Office on 2018/6/7
Thank you for staying with us. Wish you had said something during your stay so we could have taken some action. All the problems that you mention are solvable and we are looking into it. If you'd just called us during the stay we would have resolved it then itself for you. However we believe in giving our customers the very best and we will make sure all this is resolved.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED THIS PLACE
We LOVED the apartment! Great space, very clean, and well decorated! Great place to stay with kids for a couple days. Beds were not the most comfortable, but wouldn’t keep us from staying there again, or referring others there!
Response from Jo on 2018/4/1
Thank you. We hope hosting you again in your next trip.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice 2 br apartment. It took a while to digest all of the rules and a couple of calls to get the parking price squared away but did get a call right back. Need to have a good cleaning service- hard to digest the extra fee Be prepared to walk a very long way.
Stayed 2 nights in Jan 2018
Response from Corporate Office on 2018/1/9
Thank you for staying with us. Well, we did send you detailed instructions in 2 emails. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever!
Nice and comfortable...plenty of space, centrally located.
Stayed 3 nights in Dec 2017
Response from Samantha on 2017/12/28
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Kristian, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been travelling back in forth to Nashville and this is the best accomodation so far. Great and spacious place. Great customer service and it could not have been smoother. Everything about my experience is first class. Very clean and very expensive looking. I had a great stay and I am definitely coming back. Thank you for a truly wonderful getaway in Nashville.
Stayed 2 nights in Oct 2017
Response from Corporate office on 2017/11/8
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
So the apartment is nice and comfortable , but there few amenities issues , like light that didn't work in one room and some other small stuff. We asked for to fix the light and they say they will come but never did. We arrived early and the check in was much later, not any help with that. I mean, the cleaners were allready there and start working on other appartments that the guests haven't arrived , so why not help us and let us less wait? . The check in only on time of c/i. It's not so close to the center , but you can manage with Uber/ taxi.
Stayed 2 nights in Apr 2019
Response from Corporate Office on 2019/5/28
Thank you for staying with us. We have taken steps to correct all the observations. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Praticidade do apto. Check in and checkout bem organizado com staff muito eficiente e atenciosos.
Stayed 3 nights in Jan 2019
Response from Corporate Office on 2019/1/25
Obrigado por ficar com a gente. Nós trabalhamos duro para tornar nossos clientes felizes e agradecemos o seu feedback! Nós estamos contentes que você tenha gostado da sua estadia. Adoraria ter você de volta para as suas próximas férias.