Lobby

Reviews of Hampton Inn Nashville Airport Century Place, TN

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1003 reviews" "
Rating 8 - Good. 204 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Frederick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like was paying a $10.00 fee to park on the hotel property....that is beyong ridiculous and extremly petty! I can certainly afford it, but I will NEVER stay at another Hampton Inn.....just out of principle!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great staff!
Stayed 2 nights in Apr 2024
Response from GM-Sam D on 2024/4/30
Thank you for the feedback on your recent stay, and we are so pleased you enjoyed your stay. We hope you will come back again very soon and stay with us again.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice - convenient to get to the airport.
Stayed 1 night in Apr 2024
Response from GM-Sam D on 2024/4/24
Thank you for staying with us recently, and for letting us know your feedback. We are pleased to hear that you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

Sara, Oak Ridge

Traveled with family
Liked: Amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from GM-Sam D on 2024/4/16
We are very pleased to hear that you enjoyed your stay with us. We strive to provide great customer service and a comfortable environment for our guests. We hope you will choose to stay with us again in the near future.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was the remote control didn't work in my rrom. I didn't notify the front desk since it was already later in the evening. Just would have been nice to have a working remote for the TV. My room number was 334.
Stayed 1 night in Apr 2024
Response from GM-Sam D on 2024/4/15
Thank you for letting us know and we will quickly check it and replace if needed. We are very sorry for the inconvenience, and do hope you will come back and stay with us again in the near future.

6/10 Okay

Fran

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The coffee pot was empty during the breakfast time. Several people were waiting for coffee, but the employees seemed to be upset about something, were all talking to each other behind the front desk and couldn't be bothered to take care of guests.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 2024/4/14
I am very sorry to hear about the issues you faced while you were here. I will be looking into what occurred while you were with us and working with the staff to ensure that it does not happen again. We do hope you will come back in the future and give us another chance to earn your business.

8/10 Good

L. Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 2024/4/14
We appreciate your business, and for the feedback you sent us. We strive to provide a great experience for our guests and hope you will choose to come back again in the near future.

10/10 Excellent

Ankur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM-Sam D on 2024/4/11
Thank you for your recent stay and for letting us know how we did. We are so happy to hear that you enjoyed your stay, and we hope you will come back again soon.

10/10 Excellent

Ewan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 1 night in Apr 2024
Response from GM-Sam D on 2024/4/10
We are very happy to hear you enjoyed your stay. We strive to provide a great experience for our guests. We hope you will choose to stay with us again in the near future.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from GM-Sam D on 2024/4/9
Thank you not only for your recent stay, but for sending us your feedback on your visit. We are very pleased to know you enjoyed your stay and we hope to see you again soon.

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Hard to find at night
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/4/8
Thank you for your recent visit and for letting us know about your stay. We appreciate your feedback, and will see what we can do to get more signage and/or directional signage to allow it to be easier to locate us. We thank you again and hope to see you again soon.

10/10 Excellent

Christie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean, comfortable rooms. Enjoyed the bar area.
Stayed 2 nights in Apr 2024
Response from GM-Sam D on 2024/4/8
Thank you for not only staying with us but for sending us your feedback. We are very happy that you enjoyed your stay. We hope you will choose to come back again soon.

8/10 Good

Robert, Scarsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel near the airport
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/4/4
Thank you for letting us know how we did. We are very happy to know you enjoyed your stay, and we hope to see you again in the near future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and peaceful
Stayed 1 night in Apr 2024
Response from GM-Sam D on 2024/4/3
Thank you for your recent stay, and the great feedback. We are working hard to provide the best possible experience we can for our guests. We hope you will choose to stay with us again in the near future.

6/10 Okay

Venkataramani

Liked: Cleanliness, amenities
Nice hotel room with good features. But WiFi didn’t work. Staff could have been more friendly.
Stayed 2 nights in Mar 2024
Response from GM-Sam D on 2024/4/3
I am sorry that you had issues with your stay. I will be quick to investigate the WiFi and share your comments with the staff to ensure that they are aware of the way they are perceived so we can correct the issues quickly. We hope you will; come back and stay with us again in the near future.

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff was rude. Bartender, Melissa, horrible. Rude, slow and paid $30 for 2 drinks after she insisted I go back to my room to get my ID to show her. I’m 52 years old!!! Front desk clerk didn’t know how to look up my Hilton honors number using my phone number. Had to ask multiple times. Was not given water or anything else usually provided to honors members. Location says airport, but was a $35 Uber ride from h the airport and nothing walkable for food or beverages at all!! This hotel is not close to anything!!! I always try to stay at Hampton, but will not return to this one again!!
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/4/1
I am so very sorry to hear about the issues you faced while here. We are known for being hospitable and helpful, but you did not receive that service. I am again very sorry and hope you will give us another chance to earn your business in the future.

10/10 Excellent

Theresa, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the airport without the airport noise. Very nice rooms
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/4/1
Great to hear from you, and we hope you will choose to come back and stay with us again in the near future.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/4/1
We want to thank you for your recent stay. We are very happy to know you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/4/1
We are pleased to know that you enjoyed your stay with us, and we hope to be able to serve you again in the near future and make your next stay a 5/5

8/10 Good

Carroll R

Liked: Cleanliness, staff & service, property conditions & facilities
Not in great condition
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/3/28
I am sorry to hear that you did not enjoy your stay. We are working hard to maintain a clean and comfortable environment for our guests. We would appreciate any further feedback to assist us in correcting what you did not like. We do hope you will come back and give us another chance to earn your business in the future.

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/3/26
Thank you for your recent stay and the feedback you provided. We are very pleased to know that you enjoyed your stay and we hope to see you again very soon.

2/10 Terrible

Thomas, Newport

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
= Great location free parking - = Shower pressure was terrible Breakfast was a very big joke and terrible as well
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/3/18
I am so sorry to hear that breakfast was not up to your expectations. I will be looking into what occurred while you were with us and working with the staff to ensure that it does not happen again. We do hope you will give us another chance in the future to earn your business.

10/10 Excellent

Jeramie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend using them again.
Stayed 3 nights in Mar 2024
Response from GM-Sam D on 2024/3/18
Thank you for your recent stay, and the feedback you sent us. We are so happy to hear that you enjoyed your stay, and we hope to see you again soon.

4/10 Poor

Kathleen

Disliked: Cleanliness, property conditions & facilities
They ran out of breakfast food by 8:30. The coffee station was a mess and the floor littered. VERY rude shuttle driver from the airport. Area behind the night stand was layered with dirt and dust as I tried to plug in the clock. Definitely not Hampton standards, which is our hotel of choice when we travel.
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/3/18
I am so very sorry to hear about the issues you encountered. I will be quickly investigating these issues and making sure that they are rectified and do not occur again. I will share your feedback to ensure that all of the staff better understand what our guests are seeing. We do hope you will come back in the future and give us another chance to earn your business.

6/10 Okay

Geoff

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did not like that when we booked our reservation there was no parking surcharge. However, when we checked in, they told us it was something new and charged us.
Stayed 1 night in Feb 2024
Response from GM-Sam D on 2024/3/15
We are very sorry that the parking charge was unexpected. Although it is listed on the site, it is hard to locate I will admit. We started charging in January 2024, and again are sorry it was not expected. We hope you will come back and give us another chance to earn your business in the future.

6/10 Okay

Christopher

Business traveler
One person working the desk for check in and a line of people. Playing Fox News on the TV, which means I will not be back. Fan in the room was squealing and we had to shut it off. Not impressed.
Stayed 1 night in Mar 2024
Response from GM-Sam D on 2024/3/15
Very sorry to hear about your experience. We allow the guests in the lobby to change the channels to what they would like to watch, and do not discriminate what news channels are watched. We will investigate the PTAC in the room to see what was the issue and appreciate you letting us know. We hope you will change your mind and give us another chance to earn your business.

2/10 Terrible

Rob

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM-Sam D on 2024/3/18
We are sorry that you did not find your stay acceptable. If you can provide us with more feedback, we will investigate the issues quickly and correct them. We appreciate your feedback and hope you will give us another chance in the future.

8/10 Good

Erika, Rushville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel building itself was great, the room was nice and updated. The building was clean, it smelled like laundry/bleach when we walked in. The area around the building is sketchy, and there isn't much in the area to do or eat. Parking is now $10 per night, which just seems like greed to me. Please update the listing on Expedia. When we checked in the clerk didnt ask if we had a car, but I saw the sign about the fee so I asked if they needed my license plate number (didn't want my car towed) and the clerk said oh no, its fine. You won't get towed... very strange policy in my opinion. Other than that it was clean and convenient to the interstate.
Stayed 2 nights in Feb 2024
Response from GM-Sam D on 2024/2/27
We apologize for the opportunity you experienced in regards to the parking fees that started in January 2024. We thank you for your business and hope you will give us another opportunity to serve you.

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, amenities
Staff at the reception was very blunt and not nice.
Stayed 1 night in Feb 2024
Response from GM-Sam D on 2024/2/27
I am so sorry to hear that you found the staff unfriendly. We are know for being very friendly and helpful, and you did receive this. If you can give me more information about whom you spoke with, I will be able to coach them quickly. We do hope you will come back and give us another chance to earn your business in the future

10/10 Excellent

Kandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from GM-Sam D on 2024/2/15
Thank you for your recent stay and for letting us know how we did. We are very pleased to know you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Comfortable and clean room.
Stayed 1 night in Feb 2024
Response from GM-Sam D on 2024/2/13
Thank you for your recent visit and feedback on your stay. We are working hard to provide great service and a comfortable hotel for our guests, and hope to see you again soon.

10/10 Excellent

Jeongah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient environment
Stayed 2 nights in Feb 2024
Response from GM-Sam D on 2024/2/12
Thank you for staying with us recently and for letting us know how we did. We are pleased to hear that you enjoyed your stay and we hope you will come back again very soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, solid service, and reasonably priced.
Stayed 1 night in Feb 2024
Response from GM-Sam D on 2024/2/12
We are very happy to hear that you had a great stay, and we hope you will choose to come back again in the near future.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/2/5
Thank you for staying with us recently, and for the great feedback you sent us. We hope you will choose to come back again very soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. It was very quiet considering the SPBGMA was going on this weekend. Rooms and bathrooms are clean. There is a gym as well. Nice breakfast with many options. Parking was easy and convenient. There is a great, authentic Vietnamese restaurant nearby called Vinh-Long. Beef Stew and pho are fantastic plus grilled squid.
Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/1/31
Thank you for staying with us recently and we are very happy to hear that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The driveway was iced over and I could not get into your parking lot. Everything else was great.
Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/1/24
We are sorry about the weather issues and did try to keep things cleared, but ran out of ice melt and were struggling to find more. Not a guest issue, but I do want to apologize and hope you will give us another chance to earn your business in the future.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
nice place..very clean
Stayed 1 night in Jan 2024
Response from GM - Sam D on 2024/1/21
We are so happy to know you had a great stay, and we do hope you will come back and stay again in the near future.

10/10 Excellent

Víctor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was wonderful
Stayed 1 night in Jan 2024
Response from GM - Sam D on 2024/1/21
Thank you for your recent stay and the great feedback on your stay. We are working hard to provide great service and clean hotel for our guests, and are so pleased to know you had a great visit. We hope to see you again in the near future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have one problem.
Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/1/18
Great to hear from you and we are very happy to know you had a great stay. We hope you will choose to come back and stay again in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was a nice hotel.
Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/1/15
Thank you for your recent visit and we are so happy to hear you had a great stay. We are working hard daily to provide a great experience and are pleased to hear from you. We hope to see you again soon.

10/10 Excellent

Heidi

Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/1/17
Thank you for your recent stay, and we are very happy to know you enjoyed your stay. We hope you will come back again very soon and stay with us again.

10/10 Excellent

Wimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to airport. Staff was so friendly.
Stayed 1 night in Jan 2024
Response from GM-Sam D on 2024/1/15
We are so happy to hear that you had a great stay, and we hope you will choose to come back again in the near future. We will look forward to seeing you again.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there because I was traveling early and wanted to be near the airport. Free shuttle and was at the airport in15 min. Very clean and good service.
Stayed 2 nights in Jan 2024
Response from GM-Sam D on 2024/1/11
We thank you for your recent stay, and for sending us your thoughts about your stay. We are very pleased to know you enjoyed your stay and we hope to see you again soon.

8/10 Good

Jerome

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only fault was one of the cleaning ladies had a very bad order and when she came in the room and left the room smelled had to spray, I also herd it from another guess as well
Stayed 2 nights in Jan 2024
Response from GM-Sam D on 2024/1/9
I am very sorry about this and we will address this matter immediately. We do hope you will come back and give us another chance to earn your business. Thank you and hope to see you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from GM-Sam D on 2024/1/3
Thank you for your recent stay, and for the feedback you provided. We are very pleased to know you enjoyed your stay, and we hope to see you again very soon.

8/10 Good

Dianna

Liked: Cleanliness, room comfort
Nice hotel friendly service fixed a problem
Sliding bathroom door got stuck and wouldn’t open grateful my hisband was in room because I was stuck in the bathroom it took us about 5 minutes and us both lifting and pushing to get it open. Finally did. Called front desk she was super considerate and apologetic. I told her no need to send someone up that night but she was having someone come up next morning. Room 212 is getting a fixed door. Other than that the hotel is very good. We had been at Old Crowe Medicne Show NYE Concert downtown gps found a back way so we got out of the downtown NYE mess to hotel quickly by using elm hill pike and mcgavok pike. Great location near airport
Stayed 1 night in Dec 2023
Response from GM-Sam D on 2024/1/3
We thank you for your recent stay, and are very sorry for the issue with the sliding bathroom door. We are in the process of making sure it is adjusted currently, and hope you will come back and stay with us again in the near future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM-Sam D on 2024/1/2
We are very pleased to hear that you had a great stay. We hope you will come back and stay with us again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM-Sam D on 2024/1/2
We are very happy to hear that you had a great stay. We are working hard daily to provide great service and a clean hotel, and hope to see you again.

10/10 Excellent

Preston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM-Sam D on 2023/12/28
Thank you for your recent visit, and we are pleased to know you enjoyed your stay. We hope you will choose to come back again soon. We will look forward to seeing you again.