Two Bedroom Apartment | Balcony
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Reviews of Horizon Apartments Narooma

4 out of 5
Horizon Apartments Narooma
147 Princes Highway, Narooma, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 357 reviews" "
Rating 8 - Good. 146 out of 357 reviews" "
Rating 6 - Okay. 40 out of 357 reviews" "
Rating 4 - Poor. 13 out of 357 reviews" "
Rating 2 - Terrible. 5 out of 357 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Apartment was clean in good location and well equipped. On the down side The reception was somewhat unprofessional in manner but gave us the info we needed. The pullout couch was TERRIBLE☹️might be Ok for kids. Be sure to read the bulky package with the rules as GUESTS HAVE TO WASH THE DISHES AND TAKE OUT THE GARBAGE which means carrying it down stairs and out to the car park !!!! You’ll be charged another $35 if you don’t which I think is insulting.
Stayed 4 nights in Feb 2024
Response from Narelle on 2024/2/26
Good afternoon, and thank you for taking the time to share your feedback. Upon your arrival, we ensured the safe storage of your luggage, provided helpful information about the area, and even assisted your friend by delivering her luggage to the apartment. We take great pride in our commitment to excellent guest relations, and we are perplexed by your characterization of our service as unprofessional.Regarding the matter of rubbish and dishes, please note that, as we are not a serviced apartment, guests are responsible for handling their own dishes. Additionally, we kindly request guests to manage their excess rubbish on a daily basis to maintain the overall hygiene of the apartments. This precaution is essential to prevent any lingering odors, particularly those associated with fish and prawns, ensuring a pleasant experience for our future guests after your stay.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location to all facilities. Apartments fully equipped for comfortable stay, spacious comfortable balconies with view. Apartments safe & secure. Solidly built with minimum surrounding noise.
Stayed 5 nights in Jan 2024
Response from . on 2024/2/26
.

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, room comfort
Coastal treat
Really great place to take the kids the room was well appointed and well maintained. Great friendly staff who went above and beyond when my youngest left behind some treasured possessions. Situated well in Narooma and what a beautiful place it is!
Stayed 2 nights in Dec 2023

8/10 Good

Cheerie

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

Gus

Liked: Cleanliness, property conditions & facilities
Nice location within walking distance to shops and cafes
Stayed 3 nights in Apr 2023
Response from Narelle on 2023/5/9
thank you so much Gus

6/10 Okay

Jimmy

Stayed 3 nights in Mar 2023
Response from Narelle on 2023/4/26
Thank you very much for your review Jimmy

8/10 Good

Nathan

Traveled with partner
Liked: Cleanliness, amenities
Great Views from our balcony. Walking distance to local shops. Short drive to supermarket.
Stayed 8 nights in Mar 2023
Response from Narelle on 2023/4/26
Thank you very much for your review Nathan

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Narelle on 2023/4/26
Thank you very much for your review Christopher

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Lovely spot good outlook friendly reception but I thought overpriced for a midweek stay in March.
Stayed 1 night in Mar 2023
Response from Narelle on 2023/3/22
Hello DanielThank you so very much for your lovely review.

8/10 Good

XIAOLI

Stayed 1 night in Dec 2022
Response from Narelle on 2023/2/2
Good afternoonThank you so very much for your review. regards Narelle

4/10 Poor

Stephanie

Disliked: Cleanliness
Stayed 3 nights in Dec 2022
Response from Narelle on 2022/12/7
Hi StephanieWe have been waiting for near 3 months for delivery of new shower heads and this is unfortunately a sign of the times we are having with delays of product since Covid started. A number of your images of the shower screen area relate to problems under the silicon. We have been waiting for a tiler to do work for over 12 months and they are all still working on house rebuilds from the fires so we are stuck with this situation as well. The problem is under the silicon and the external surface is bleached every clean and spotless. I can only apologise that we have delays with a trades people and product supply and rest assured this is being addressed as quickly as we are able to do this.

8/10 Good

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean and pleasant property and great location - close to beach and golf course.
Response from Narelle on 2022/11/8
thank you so very much for your review.

10/10 Excellent

Engin

Stayed 1 night in Nov 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022
Response from Narelle on 2022/10/24
helloThis is a review that is of a concern to us. It is not normal to get such a low rating for us. Unfortunately, there is no details in this review for us to act on. If you would like to inform us on what your issues were then we will act on it immediately.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent management Clean Very comfortable Great views
Stayed 2 nights in Oct 2022
Response from Narelle on 2022/10/24
Hello JuanThank you so much for your kind review.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is in a great location, clean, spacious, comfortable, has all you need to be settled for a relaxing stay. Incredibly friendly and helpful staff. Would happily stay here again.
Stayed 3 nights in Oct 2022
Response from Narelle on 2022/10/24
Hi MelissaThank you for your wonderful review.

10/10 Excellent

Chad

Stayed 3 nights in Sep 2022

10/10 Excellent

Lynette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to all amenities, clean and comfortable, all kitchen necessities supplied and beautiful view from room.
Stayed 4 nights in Sep 2022
Response from Narelle on 2022/10/24
Thank you so much Lynette for your kind review.

8/10 Good

john

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean and comfortable.
Stayed 3 nights in Jul 2022
Response from Narelle on 2022/7/14
thank you for your lovely review

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff very helpful and friendly. Unit very clean and comfortable. Unit was central
Stayed 3 nights in Jun 2022
Response from Narelle on 2022/7/14
Thank you Clare. We appreciate your review

8/10 Good

Carlene

Stayed 3 nights in Apr 2022

8/10 Good

James, Kellyville

Liked: Cleanliness, amenities, property conditions & facilities
Great welcome and gave great tourist ideas around area.
Stayed 2 nights in May 2022

8/10 Good

karan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything
Stayed 7 nights in Apr 2022
Response from Narelle on 2022/5/14
thank you so very much for your review.

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and the location was good, just a short walk to the beach and the shopping centre for anyone of reasonable fitness. A walk into the main part of town was ot as easy, would recommend driving due to hills. The apartment was spacious but views - at least from our apartment - were non-existent. Other apartments looked like they had much better views, so if this is important check before booking.
Stayed 3 nights in Apr 2022
Response from regards Narelle. on 2022/4/26
Hello Harry Thank you so much for your review. We appreciate this. We do have apartments with ocean views, however, I have checked your reservation and unfortunately you did not book an ocean view apartment and this is why you did not have an apartment with a view.

8/10 Good

Yasmin

Stayed 3 nights in Apr 2022

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was neat and tidy. We only had a two night stay and could see ourselves staying longer another time.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jane, Sydney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Location that we thought we could look into buying a holiday home apartment in Narooma. Plenty of parking shops close by and weather perfect every day. Had a wonderful New Year at the Narooma Golf Club.
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly staff, great views and facilities
Stayed 5 nights in May 2021
Response from Narelle on 2021/6/22
thank you for your review

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was really close to everything. Shopping hubs only 200 metres in either direction, great views and beaches just as close. The bed was big, the bathrooms spacious, plenty of room to sit and relax, two large couches in front of the tv, a 6 seat kitchen table, and two large tables outside on the balcony to enjoy the cool breeze in the morning while having breakfast taking in the view.
Stayed 5 nights in May 2021
Response from Narelle on 2021/5/27
Good morning We are so very pleased that you enjoyed your stay with us and in Narooma. Safe travels and thank you for your review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was very convenient. Change of dates request was actioned very quickly.
Stayed 2 nights in Feb 2021
Response from regards Narelle on 2021/3/1
Thank you so much for taking the time to provide a review. We are glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness
Great location and views. Apartments were clean and tidy and the staff were very friendly.
Stayed 2 nights in Feb 2021
Response from regards Narelle on 2021/2/15
Thank you so very much for your review. We are very pleased that you enjoyed your stay.

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
5 day stay
Everything was perfect. The rooms were absolutely clean, modern and exceptionally pleasing to be in. Balcony with sea views were pleasant with morning aspect. We highly recommend and will come again.
Stayed 4 nights in Feb 2021
Response from regards Narelle on 2021/2/15
Hi Chris Thank you so very much for your review. We are so pleased that you enjoyed your stay.

8/10 Good

Eric

Liked: Cleanliness, room comfort
Nice retreat
As described, bed was comfortable. Kitchen was fully equipped. Ocean view was not the best interupted by trees.
Stayed 5 nights in Jan 2021
Response from Narelle on 2021/2/9
Hi Eric Thank you for your review. We are glad you enjoyed your stay with us. regards

8/10 Good

Jeremy, Moss Vale NSW

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, a little more dated than the pictures lead you to believe. Bed not overly comfortable but everything worked ok - great views of the ocean and Montague Island, close to supermarket and town centre
Stayed 2 nights in Dec 2020
Response from Narelle on 2021/1/8
Hi Jeremy I am sorry, I am not sure why this is just displaying for me today when you posted this on 17/12. Thank you very much for your kind review and Happy New Year. regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location close to everything with good parking access
Stayed 3 nights in Nov 2020
Response from Narelle on 2020/11/28
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness
Easy to find. Close to town and beach.the pool was nice. They could maybe do with a fan in bedroom.
Stayed 6 nights in Nov 2020
Response from regards Narelle on 2020/11/28
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2020
Response from regards Narelle on 2020/11/28
Thank you for your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2020
Response from Narelle on 2020/11/25
Thank you so very much for providing a review.

10/10 Excellent

Rossco, Sydney

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Easy to access, quiet, close to everything. Avery enjoyable stay
Stayed 1 night in Oct 2020
Response from Narelle on 2020/10/12
Thank you for your kind review

8/10 Good

Verified traveler

Traveled with group
Overall the property delivered, minor complaint is the cleanliness of the bathroom ie the shower had dirty grout (mould), leaky and very temperamental shower in ensuite. Wifi when connected on first night was very slow and then did not connect for the remainder of stay. Property managers Narrelle and Terry were very helpful as we arrived on Sunday afternoon after reception hours and they provided instructions for check in after hours and came down to open reception to meet us. We would stay in Horizon Apartments again.
Stayed 2 nights in Sep 2020
Response from regards Narelle on 2020/9/26
Thank you so much for your review. Please let us know if you have Wifi issues in the future. We could have just reset the box in your apartment and all would have been fixed. Apologies on the shower - the problem is that the grout has removed and it is bare concrete you have seen in a few spots. Thankfully this is being fixed the first week in October.

8/10 Good

Jack

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020
Response from regards Narelle on 2020/9/14
thank you so very much for your review.

10/10 Excellent

Francis

Liked: Cleanliness, room comfort
Stay here again next time
Nice place, quiet relaxing close to everything.
Stayed 5 nights in Jul 2020
Response from Guest Services on 2020/7/21
Thank you for your feedback Francis. We hope you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Ocean view room have an amazing view and are perfect for whale watching.
Stayed 3 nights in Jun 2020
Response from Narelle on 2020/6/16
Thank you so very much for providing us with a review. We are so glad that you enjoyed your stay.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful reception. Excellent location in the town. Good views. Strong internet.
Stayed 5 nights in Mar 2020
Response from Narelle on 2020/4/16
Thank you for your lovely review. We are glad that you enjoyed your stay. Stay safe in these strange times we live in. regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Narelle on 2020/3/31
thank you so very much for your review. We appreciate your feedback. regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Narelle on 2020/3/21
Thank you so very much for your review. This really helps us. regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Narelle on 2020/3/13
hello and thank you for your review. We really appreciate that you have taken the time to do this for us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the sweeping ocean views were most impressive. At night the lighthouse on Montague Island is visible. The large sheltered balcony made sitting outside a must. The apartment itself was neat, clean and spacious.
Stayed 3 nights in Mar 2020
Response from Narelle on 2020/3/10
Thank you so very much for your review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Kylie, Shellharbour NSW

Traveled with partner
Liked: Cleanliness, amenities
Fantastic views of Montague island from the ocean view apartment.
Stayed 2 nights in Mar 2020
Response from Narelle on 2020/3/10
Hi Kylie Thank you so much for your review. We appreciate your feedback.

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Narelle on 2020/3/3
Thank you so much Peter for your kind review. We appreciate it and we are glad that you enjoyed your stay.