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"Staff was wonderful. Airport shuttle was easy and convenient. Room was clean with outstanding amenities. Would stay here again. "

"Conveniently located for the airport and offers a free shuttle bus service (though arguably this is built into the overall hotel cost(. N.b. I did have to call the hotel to arrange the shuttle bus pick-up from the airport as they were not responding to messages sent via Hotels.com. "

"Exceptional "

"The moment i walked in i felt safe with security on site 24/7. I had no issue about my safety. The staff was incredible catering to my every need from the host, to the staff at the restaurant and at the bar Patrick making some incredible drinks to the individuals that made sure I always have a clean room. Thank you, i will be back soon"

"Comfortable room, excellent service"

"The air-conditioning is working but won't go lower than 22 degrees. The maintenance guy said he'll be back to fix the shower head but never did. Other than that, everything was great, Felt safe even with a protest going on outside."

"Amazing stay!! Staff was super friendly. Will stay here again in the future if ever visiting Nairobi. Highly recommend it. "

"—"

"We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again. "