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"They booked the wrong room and couldn't fix it. I booked a family room (2 adults + 2 kids) for a 1-night stay through Hotels.com. Three weeks before arriving I got a message from the hotel saying "We inform you that the room you have reserved is based on 3 people and not 4 people. Please modify this. Good reception Hotel Le Paris." Fearing I had made a mistake, I double-checked my booking, it clearly said 'Superior Family Room; 2 Adults + 2 Children'. Relieved, I messaged the hotel with this and asked them to let me know if any issues. I heard nothing back and figured all was well. On arrival late in the evening, with a flight early the next day, we found a room with 3 beds, 3 cups and 3 towels, and and a camp bed setup in the middle of the room. I asked for the room we booked and was told the hotel had none available. After some delay, the receptionist (who was very nice) said she'd spoken with the manager and they could offer another double room at no charge. Not wanting to split up the family (with 2 small kids) I declined. I got the family to sleep and took the camp bed. It wasn't setup right and collapsed when I laid down on it. Pretty irritating. Anyway, set it back up and slept poorly on it before an early start the next day. Pretty poor service. Hotels.com offered to put me in touch with its relocation team (not practical). The hotel declined a refund. Hotel itself was ok. Of the 4 lights in our room, 2 worked. Shower was ok. We had to remake one of the beds as bedd"