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"The Mercure at Lake Biwa in Nagahama is a lovely hotel with stunning views. It has the proximity to the Nagahama Castle, train station and historical town as attractions. If you arrive early you can store your luggage easily at the entrance. It is secure storage. You unlock a locker, enter a 4 digit code and switch it to lock. This is very convenient. Check in is a bit heinous. The line is usually long until after 5 pm. But seamless even for a non-Japanese patron. You can wait out the line in the free reception. There are alcoholic and non-alcoholic drinks and bar snacks. The room is nice but dated. I would not sleep on the foldout couch. Maybe just for children 6-10 years old. The beds are okay but not the most comfortable. They provide basic amenities such as a toothbrush and dispenser shampoo, conditioner, and body soap. However, they do not provide washcloths or body scrubbers. The public bathing area was okay but needed maintenance. Free WiFi with providing your email address is a nice benefit. Now the really bad news… dinner. The hotel has a dinner buffet at ¥9300 per adult! That is a ridiculous price. But they have you hostage. We walked the area around the cultural area park where the hotel is located. We found only one yakatori bar open and it had a 1.5 hour waitlist. You would need to go to the other side of the train station to get dinner. We decided to buy carry out cold food from the grocery on the other side of the train station. 7-11 is a 15 min walk"

"My one night here became 3 nights. Judo is the most amazing person in Nagahama. He is very helpful and accommodating even though he was busy helping out with the festival. The property is well maintained, quaint and the area is very quiet at night. That’s when it turns magical. I highly recommend this guesthouse."

"Staff was very helpful even though I speak English. The rooms were clean and a bit on the smaller side. Because I stayed longer than expected so I stayed in several rooms and they were all great! I thought that being beside the train station, there would be noise, but only when we opened the windows. "

"Clean and quiet. Hot spring was also nuce to use it."

"Hotel is nice decorated with hot spring. It is good to enjoy our stay."

"⭐ 1-Star Review Giving one star due to unacceptable behavior from the property owner. We were treated poorly for checking out only 15 minutes late, including an invasion of personal space during checkout. Additionally, a forgotten personal item received no assistance or support afterward. This experience was extremely disappointing and should never happen to guests."

"clean good breakfast nearly seven eleven and Aeon"

"朝食が良かった"