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"This is the first hotel I have complained at. Our first room, the toilet was leaking, and creating a pool of toilet water in the shower. We asked for this to be fixed, or a new room, the lady said ‘we will good clean’. We said no, this is not acceptable. She said ‘tomorrow’. The next day it was still not fixed, staff tried to tell us tomorrow again, and we can have a new room (bear in mind that morning 4 rooms were checking out that we could have had). Eventually they swapped our room with somebody else (did not tell this person the toilet water was all over the floor). Other guests said their sink was not working, another room shower was broken, another room there was blood on the sheets and mould all the way up the walls, and another the fridge was broken. Every guest we spoke to had moved rooms. The guest with mould up the wall then moved into the room with the broken toilet. Every room seemed to have a problem. I would not recommend on these grounds. Additionally, the short lady in navy blue top was SO RUDE to us!!! She told us to just check out and go to a different hotel. Kept shouting at us unnecessarily. I’ve never had such encounter! This same lady kept lying to us saying the toilet would be fixed. I spoke to the manager on the phone and he said to just check out - they had no intention of fixing the problems, they just love guests around. The 2 gentlemen staff were very polite and tried to help us with the problem. One of them got us on the phone to the manager. "

"What a great property for the price. Could not fault it"

"Mushroom Bay is great, quiet enough but still variation in dining options around the beach and walks up the roads from the bay. Very handy that Tanis' fast boat pulls up straight out the front. Included breakfast menu had something for all four of us, basic but nice. Tanis is NOT 5 star, probably built 40-50 years ago and only basic maintenance carried out since, however, most aircons look fairly new. Our kids loved the slide and pools, plus the option to swim in the ocean (they found a tree to climb and jump into the ocean from, out on the point). We had adjoining rooms (Tropical Garden Bungalows, 2A 2B, separate from the 3 story building), the beds were good (a little soft for me, perfect for my wife), improvements would be: blackout curtains (garden lights left on all night), a clothes dryer or drying room (no towel racks and nothing dries in the tropics, unless in the aircon), comfortable seats or couches in the rooms (lots of biteys at night) and the road fixed to the back of the hotel (rough limestone track; wouldn't be bad on a trail bike but the scooter kept bottoming out). All in all a nice week on Lembongan via Tanis Resort; surf, snorkelling, food, nice people and helpful staff."